Honda Gallery North

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Gallery North:
***** BUYER BEWARE *****
I have been purchasing new vehicles since the 1960’s, and at 67 years of age had my most unpleasant buying experience at this dealership. I was trying to find a “leftover” 08 CRV-EX in silver. On Thanksgiving Day, I sent an email to this dealer asking the color of a CRV he was showing in inventory. On Friday morning I called and requested the same information, and received the following reply by email.

Thank you for your interest in the 2008-CRV quote that you requested via the Internet and phone call. My name is Doug Call and I am responding to you from the Internet Sales Department at Honda Gallery in North Reading. I have some great news for you. We do have this vehicle available in stock. Below you can find the information you have requested as follow:

The email also contained some pricing information. Because the price for this vehicle was a little higher than quotes I had received for a ’09 model, I responded accordingly and thanked Doug for his help. The next morning I received the following email which included a lower price.

If I can do $XX,XXX on the 2008-CRV-Ex 4wd in silver will that earn your business? Also, do you have a trade vehicle? You can reach me at 800-935-2276 until 6pm.
Thank you, Doug Call

I called Doug on the phone to confirm the price, availability, and pricing on some accessories. He confirmed the price and called back with the accessory information. Shortly thereafter, my wife and I drove to the dealership, which took over an hour. Doug was busy and handed us to another salesperson. The new salesperson drove us to their car storage area, which is slightly off site. We could not find the silver 08 CRV-EX. We then were driven back to the showroom. No-one seemed to know what happened to the vehicle we were going to purchase, but now the new salesperson wanted to “earn our business” on a 09 model with a much higher price, and Doug was nowhere in sight. A classic “Bait and Switch” sales tactic. This was a tactic that I had not expected to find at a smaller dealership in a relatively rural area, and my wife and I promptly exited the dealership.
I hope those of you who are reading this will consider my experience when determining the dealership you want to do business with. I would also hope there are other dealerships available to you that are more honest and have better integrity.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Gallery North:
A Very straight forward dealership. Their showroom has very simple setup. No bells and whistles. But folks I dealt with especially, the sales agent Paul Banks have been very very helpful, courteous and patient throughout the sales process. No games, no price haggling like you would come across at other dealers with fancy showrooms. I would highly recommend this dealer to anyone in Massachusetts !!! Btw, they also offer really good price on a car and their prices are realistic too. This is based on my research when I bought my car at this dealer around end of October.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda Gallery North:
Just had an unbelievable experience at the Honda Barn. I was moving from DC and talked to Eddie by phone and email about a CR-V I was interested in. Eddie came in with the lowest price of any dealership in Mass. He was almost too nice on the phone and I was gearing up for a horrible experience when I walked into the dealership...
Nothing could be further from the truth. Just an honest, no tricks experience. Signed the paperwork and could not be any happier with the way this car buying has gone. Far different from the torture that was Honda Ourisman in MD where I had bought a Civic in '02.
Highly, highly recommend this dealership. Do hurry though as they are merging/becoming Honda Gallery and moving the dealership. Hopefully nothing will change after the move.
E

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Honda Gallery North:
Have a Honda 2000 Odyessy EX. The passenger slide door kept jamming open and it was difficult ot close the door.
The repair required a new set of contacts to be installed for a total of $600.I balked at paying the price and siad I'd call Honda America because this was a safty issue, Annette offered to call Hinda for me. She was able to get Honda to pay for the parts and I paid $250 for the labor. No matter what the 'deal' was, she saved me a good amount of money!
When the same thing happened previously to the driver side sliding door - another local dealer told me to "suck it up"!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda Gallery North:
After shopping all the dealers North of Boston (Honda North, Herb, etc), I purchased my 2007 Pilot EX-L NAV from Honda Barn for many reasons. First, the sales guy (Doug) was fantastic. A very nice guy, straight forward pricing, no games. I hammered out a deal for a trade and they gave me a good price on the trade (even for a dealer). It was about 10% less than fair market retail price. For that price, selling it on my own was not worth the aggravation. I had done my homework and knew what the car was selling for at other dealers and gave Doug a chance to beat there price. His first price was a few hundred dollars lower than the best price I could find elsewhere. Along with that, Honda Barn has the lowest Doc fees of all the dealers I visited. The price on the car included all destination\prep fees. I.E. no hidden charges or games. I filled out my credit app (4.9%) and in 10 minutes, we had worked out the deal and I was done shopping. I picked up the car the next day with no problems at all. The dealership is not fancy but why pay for big buildings and lots of glass. You’re there to buy a car. The service guys are great. They are top rated in Massachusetts for "fix it right first" which means you're not returning to the dealer for the same problem over and over. I just can't say enough for the great service and professionalism they showed me. I will continue to buy my cars from them in the future. .

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