Honda Of Annapolis

Reason for Visit: Service

I recommend this dealer: No

My Review of Honda Of Annapolis:
Was told over the phone, from someone in the parts department, that I could return an unused part for a full refund. The next day I took the part in, and the parts manager told me that I could not return the part. He refused to let me talk to the other parts employees, and said that nobody had said that I could return the part. He was calling me a liar. I purchased a Civic from Annapolis Honda for my son 7 months ago, and we were looking to purchase another car from them next summer. My son had already picked the car out. Screw that. I can't wait to tell all my friends and post on the web how Annapolis Honda called me a liar. My son, a senior in high school, is planning to get the word out to all his friends. Annapolios Honda doesn't care about you the customer. That $130.00 part just cost them more then they will ever know.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Of Annapolis:
On 1 Aug 09, my wife and I traveled 20 miles from our home in Bowie, MD to inquire about and possibly purchase a Honda Pilot (SUV). Upon arriving, we looked at several "Pilots" - from the top-of-the-line to the more moderately priced versions - in an lot outside of the showroom and then asked a service representative for assistance. We followed him back to the showroom and watched as he informed 2 sales representatives that we needed help.

For the next 40 minutes, my wife and I sat drinking coffee and waiting as several reps looked at us as they passed by, making no inquiries as to whether we needed assistance. On two occasions, a rep watched us almost suspiciously, and walked in another direction - either too busy or unwilling to ask if we needed help. Nearly an hour later, we got up and headed toward the door. Only then did a service manager ask us if "everything was okay." I told him to have a nice day and he sharply asked, "what happened?" We left - thoroughly disgusted and humiliated that we had wasted close to an hour of our day to purchase a vehicle at a dealership that obviously did not want to help us.

My wife and I have purchased several vehicles in the last 20 years, and have dealt with most car companies. However, this dealership was by far the worst my wife and I have ever seen. Even though our presence was obvious and announced by the service rep, it was as though arbitrary decisions were made by the reps to deliberately ignore us. Why? I cannot begin to imagine. Were they too busy to bother? Did we appear to be somehow threatening or less worthwhile (i.e, a lesser sales possibility) to assist? Once again, we don't know. Yet, when we were announced and acknowledged visually by several reps yet still ignored, one must wonder.

I can only attribute this arrogant and bizarre treatment by your company to two theories: 1) Your reps were too busy or clueless to find the time and effort, or 2) they tried to judge us based on appearance and decided that there were better prospects. My hope that the latter is not the case. However, if it was, this is the recourse of intellectually-deficient bottom-feeders generally too stupid to function. For such individuals, facts are an inconvenient distraction to believing what they simply want to believe. Yet, to make assumptions about others without anything other than superficial impressions to go on is insulting and unacceptable - for anyone OVER high school age and especially when conducting a business.

As an Army officer of 20+ years of service, I have come to understand what respect for others, professionalism, character, essential integrity/fairness are. Your company - and/or the personnel you employ - displayed none of these. I will never have anything to do with this dealership in Annapolis, and will discourage others from doing so (based on my experience) when asked.

ON FINAL NOTE: Later that day, my wife and I did find a competent Honda dealership in Laurel, MD and they were highly professional, courteous, and appropriately accommodating. We purchased a new Honda Pilot that evening. I encouraged them to thank this dealership, as - if not for their arrogant disregard for proper customer service- we would have never found them.

Thank you.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Of Annapolis:
I love this dealer! When arriving at the dealership I had no intention of buying a car that night. I was simply out looking for prices and seeing what the dealer had to offer. The way that the staff made me feel welcome I thought that there was no better time than now to buy a car. As soon as I walked in, a lady at the front counter greeted me and asked me if I needed assistance. While looking around the showroom I was approached by Erik Thompson and immediately felt comfortable with him. Throughout the entire process he always found ways to mention the great things about Honda but I did not feel like I was just simply being thrown information at random. Erik was very helpful and made me feel at ease the entire process, even though I was extremely nervous since this is the first major purchase I have made on my own.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda Of Annapolis:
When I picked up my car at my last service visit, I was both informed that I needed new front brake pads & rotors($319) as well as new front tires ($306). I was chastised by Ted the sevice guy for not doing the work, but as I told him, when I was called with the estimate that morning earlier, NO mention of brakes or tires had been made. Yet even the service ticket mentioned that I had been advised.

After paying my current bill, very begrudgingly, as he was walking away, he turned back and said how I REALLY needed to take care of the brakes and tires, that I shouldn't be driving like that, and that if I couldn't come back immediately, I had better do it by the end of the month. In addition, (another scare tactic) he casually said (and this was only the first week of July)"You're not planning on taking any long road trips are you?" knowing full well summer vacations were in full swing for most people!!!
He really scared me, so I went online to educate myself about brake pads, changing, rotors, etc. I also took a close look at the mechanic's worksheet that was stapled to my bill. In the space after "inspect brake linings" was the two measurements: 7 mm in the front and 5mm in the back! According to everything I read (several websites and articles) new pads measure 12, and most have sensors that make your brakes squeal around 3 or 2. Two is not good, and the linings definitely need to be replaced when they get that thin. Here I was, at more than half for the front (7 from 12) and just less than half on the rear (5 from 12). Furthermore, both my bill and Ted said I better do the FRONT brakes... when actually their own worksheet proved that the back were thinner than the front!
So then last week, I made an appt with the mechanic that services all the vehicles for the business I work for, to do the brakes and get new tires. When I hadn't heard from him by noon, I called for the estimate, and was told "Nothing needs to be done! Why do you think you need new brakes and tires? You have at least 10,000 miles more, so probably not until after Thanksgiving, but before Xmas and bad weather, we'll do them." When I pickd up the car (with no charges!) the mechanic said he would double check when I bring in after another 3,000 miles for oil change, just to be safe, but that he felt very sure I had another 5 months, or more. Only because in winter with bad weather/slick roads/ice/snow, I should do it regardless by Xmas.

Basically HOnda of Annapolis was not only pushing/selling something I didn't need, but they also were trying to inspire fear in me, preying on the fact that I was a single woman, and hoping I knew nothing about cars.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda Of Annapolis:
I took my car in for an unidentified electrical problem. When they called with the estimate, I was told cost would be $384 for a new coil pak and spark plugs, but because the VTM-lock lights were also on,if the Traction Lock needed to be replaced, it would be another $800, but they wouldn't KNOW whether the latter would need replacing until the former was done. I said, "I DON'T HAVE $800 so just replace the coil and sparkplugs for the $384, and call it a day!" NO other problems, services, or anything was mentioned in that call, and there were no other conversations or calls.

When I picked up my car, the bill was over $800!!! Since no one called 911 after my near-heart attack, and both the service manager and the service guy who had called me (Bruce) were both already gone by 5:30, another guy finally showed up to read the bill and try to explain to me what they did.

It turns out they also did a 90K mile checkup, to the tune of an extra $400, which was NEVER even mentioned on the phone, and I NEVER GAVE PERMISSION to do. (If they had, I would have said NO, because I had ALREADY HAD IT DONE at another Honda dealer out of state when I was away on a long trip.)

They did not need to do the traction thing anyway, thankfully, but I had said NO to any additional work (beyond the $384) regardless.

Amazingly, typed on my bill were also two lines at the bottom, one saying that I had ok'ed the whole thing, and another mention that I also had been told I needed new front brakes and tires, WHICH NOT A WORD WAS SAID TO ME ON THE PHONE. So not a word of truth there!

The guy gave me a whopping 20% off the second $400 --- all smiles, but I was still angry.

After leaving, the following week when I mentioned this episode to the new place I took the car for, to check the brakes and tires, he said, NO WONDER he was smiling.... What they did was ILLEGAL and had I complained higher up, or called BBB, I would have gotten the job probably for free. I had no idea what they did was illegal, but there wasn't anyone to complain to anyway after 5 pm. Now I know. What also ticks me off (in addition to their doing work without permission) was that I already had done the 90K checkup, and paid for it 2 months earlier! What a waste. Not going back there.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Of Annapolis:
High pressure sales. Price of contract kept changing. Back and forth from sales to "manager". High pressure to rate salesman well. Purchasing process went on way too long. I did buy the car, but he drove a friend of mine to leave and buy a Toyota.

Still - I love my Honda Accord.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Honda Of Annapolis:
Highly recommend this dealership for service. No experience with sales. Maintained my car here for about a year. Never had an issue. Bruce in service was always helpful, never made me get an appointment, and always let me bring in my car over lunch. Very reasonable on price and had no problems with special requests (use own parts, return old parts, etc.). A+. If you have an older Acura I recommend bringing it here for regular service (oil change, transmission fluid, spark plugs, etc.) than going across the street to Acura. In addition, I found prices here to be competitive with independents when I used my own parts.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Of Annapolis:
I was in the market for a new Honda Civic, so I stopped in. I told the salesman that I was not ready to make a decision on a car that day, but would like to test drive one, since I would be buying very soon. When pushed, I also told him that I was not willing to discuss price yet, as I had a bank that was willing to help me out with the negotiation. As soon as I said this, the salesman became very rude and antagonistic, assuming that would mean he would not get as big of a commission. He said he'd be right with a test car, and he disappeared for 10 minutes (at one point I saw him on the phone). Being very annoyed, my sister and I decided to leave (not once did a salesperson ask us if we were being helped). As we were walking out the door, our beloved salesman brushed right by us without even acknowledgins our presence.

Avoid them. I can only assume that part of it was the fact that we were two young women. I think they were a little surprised that we didn't take their crap.

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