Honda of Clear Lake

I'm very dissatisfied with my previous engagement with this Honda Dealer. I paid $155 for a diagnostic that I am confident was insufficient and needed to be completed more. The service manager was unwil this Honda Dealer. I paid $155 for a diagnostic that I am confident was insufficient and needed to be completed more. The service manager was unwilling to work with me to identify what was happening with the car. Instead, he hides behind a weak rationale for their insufficient diagnosis. Stay away from this location; drive north!! I am very sad by this experience as it seems they know I do not have the resources to explore this issue, so they continue to hide behind that that I can "Prove it" because they know I don't have the money to prove it. Trust me, Drive north. More

Poor customer service from Anthony; sales manager. They will call you repeatedly in one day for sale. Beware, once you purchase vehicle you’re on your own. They will call you repeatedly in one day for sale. Beware, once you purchase vehicle you’re on your own. More

What is the sense in making an appointment time for service and then when you arrive, you are told it will be a three hour wait? Rude service department personnel who seem to care less if you frequent service and then when you arrive, you are told it will be a three hour wait? Rude service department personnel who seem to care less if you frequent their business. Not going back More

I purchased a new 2020 Passport and also an extended service agreement, 5 yr. 60k oil change. I got two (2) oil changes and the last time I took the vehicle in for servicing, Honda Clear Lake refused to service agreement, 5 yr. 60k oil change. I got two (2) oil changes and the last time I took the vehicle in for servicing, Honda Clear Lake refused to honor the extended oil change service agreement. They said, they had a new owner of the dealership and no longer had to honor the agreement. This was the only Honda dealership that had any Passports in stock, with the specification I required at the time of purchase. So, I was kind of stuck. The Passport is a great vehicle, just don't trust the dealership to honor any agreements. More

Went to look at a Honda internet price went from 12900 to 14900 By Hispanic sales manager in charge and didn't want to give a reasonable price on a q50 we just got a cash offer at carmax for 19500 wanted to 14900 By Hispanic sales manager in charge and didn't want to give a reasonable price on a q50 we just got a cash offer at carmax for 19500 wanted to give us a xx for 57 bucks difference for a car purchase that had twice the miles and 4 yrs older Bait and switch in its classic format Stay away More

I am another one who would give a zero if possible. I had to have my car towed. The service advisor "forgot" to tell me they were on a "four day turnaround." Those were the first two deceptive state I had to have my car towed. The service advisor "forgot" to tell me they were on a "four day turnaround." Those were the first two deceptive statements. It took a week before they even looked at my car. They they had to order the part. Anyway, it's two weeks and two days and still no car. I wish I had seen this site before I had my car towed! More

We bought a 2020 Nissan Rogue SV AWD in April. The car was in good shape and had a clean Carfax report. We were told they had done a thorough safety inspection and that the brakes had been replace The car was in good shape and had a clean Carfax report. We were told they had done a thorough safety inspection and that the brakes had been replaced. We paid 21k cash for the car and opted for the extended warranty. Within 3 months we had returned to the dealer due to some minor but obvious issues that should have been addressed prior to sale, and then we had to file an $8000.00 repair claim due to cracked and separated control arm bearings, a leaking torque converter, and replacement of the rear differential. The Nissan folks said these were not normal issues and that it was likely involved in an accident. We were deceived and lied to, and the worst part is that they knew we were buying this vehicle as the main transportation for my 3-year-old nephew. I would not recommend purchasing a vehicle from this dealership. The whole story: We found the salesman to be very polite, helpful, and was not aggressive. When we got home, we noticed a noise that sounded like it was coming from a rear tire, we also found that when we tried to fill the windshield wiper fluid, it all poured out the bottom of the engine compartment. This was a little alarming because the reservoir was shattered, which seems unusual and should have been caught on the inspection. We contacted the sales guy and he put us in touch with the Service Department manager. We arranged to bring the car back for them to inspect. Unfortunately, they were unable to identify the noise from the rear axle, but they did replace the reservoir for the wiper fluid. As soon as we got home the noise started up again. We took it to another mechanic, and he said maybe it was a wheel bearing, so we went to a wheel bearing guy, and he said it was not a bearing, he thought it was the rear differential. We tried to schedule it at Honda, but it was a 5-day lead time just for diagnostics, so we called Clear Lake Nissan to see if they also accepted the warranty, and thankfully they did. They replaced the rear differential, both front control arms due to cracked bearings and separation, and the main seal for the torque converter. These issues were confirmed by the inspector from the warranty service. They came out to take photos and verify the work due to the astronomical cost of the repairs. Because we had the warranty, we only paid $100 for the deductible, but the overall cost was more than $8000.00, I am thankful for that, but just knowing that we could have ended up with that kind of bill so soon after purchasing is insane. Buyer beware and definitely opt for the warranty. More

I spoke and texted with Abdal, we agreed on an amount for the pre-owned car we wanted. We told him we were on our way and lives really far so would take us a while to get there probably more like 2 hrs. He t the pre-owned car we wanted. We told him we were on our way and lives really far so would take us a while to get there probably more like 2 hrs. He texted when we were almost there that another buyer was looking at it. Why wouldn't he hold it when he knew we agreed on price and were on our way. Seriously! That wasted 2 hrs there and back for nothing. Horrible! This was going to be for my daughter and now we are at square one. More

After finding out my less than a year old van has a recall on it, I contacted the dealership. They said they had the part and could fix it. And when I asked if I could schedule an appointment to have i recall on it, I contacted the dealership. They said they had the part and could fix it. And when I asked if I could schedule an appointment to have it fixed , I was informed that they don't do that. I would have to drop my car off today (monday), and someone might get to it on friday. I informed them this my vehicle I use for my kids, and I can't go a week without it, especially when my vehicle wouldn't be getting worked on. It would be just waiting in the lot. When I inquired about a loaner vehicle I was informed that they don't do loaner vehicles, but I could rent one from them, but they don't have any available (presumably because they are all rented out to individuals whos cars are sitting in the lot not being worked on). The idea that a dealership won't schedule a service on a vehicle they were more than willing to sell me is unbelievable and unprofessional More

Salesman told me the air conditioner vents went all the way across the dash but it is just cosmetic. How dumb am I to have trusted him. Then during the sale/purchase of the CR-V, the salesman include way across the dash but it is just cosmetic. How dumb am I to have trusted him. Then during the sale/purchase of the CR-V, the salesman included my trade into the purchase price of the new car. That is downright wrong. Still need to get an attorney to see if I can fight this. Basically I got nothing for my trade. More