Honda of Concord

Frustration after purchase It is painful to deal with so far. The past Finance Manager Les Steele once your purchase is made. He does his best to sell, but if you need to cancel It is painful to deal with so far. The past Finance Manager Les Steele once your purchase is made. He does his best to sell, but if you need to cancel your service plan for any reason, he will do anything he can to avoid the cancelation go through before it is too late for a full refund. He will promise you what you want if you email him or meet him in store, but his email is always vague about how much he will refund you. He always says "next week" or "in 10 days" but actually made his customer waiting for 6 weeks and he still has not processed anything. Thanks to Sandy McGinnis who wrote a check in a half day and promised to mail it to Honda finance the next day. However, Honda finance (just about 40 miles away) has not yet received the check after a week of the claimed mail date. In addition, I do not like the way they sell cars. They added "accessories" such as stripe painting, window tinting, tire lock to a new car, and you cannot just buy a new car without most of such additional stuffs charged at a high price. Although I bought the car because of emergency, I do not like to be charged for what I meant not to buy, especially for an expensive nonsense. More

Very respectful and helpful service. I went to trade our front end damaged 2011 honda cr-v for something a bit cheaper and they were very willing and happy to work with me and help my fam I went to trade our front end damaged 2011 honda cr-v for something a bit cheaper and they were very willing and happy to work with me and help my family get into a new safe vehicle :] Rosalee Hix was very informative and helpful and did everything she could to make sure my family got a good deal for our trade in even with the damage. She explained everything out to me no matter how many silly newbie questions I had, as this was my first time buying/trading with/from a dealership, she helped us figure out all our options and laid the out for us in a great way that helped us make a decision in a confident manner. Over all our experience with Rosalee Hix and Phil Rundo was excellent and very helpful to our family and we made a deal the same day. Very legit, formal and by the books and very fair on trade values. I felt confident, respected, safe in my decisions, I felt I could trust my sales woman and Mr. Rundo, and i felt safe in my decision to make the trade. Over all i would recommend coming to Hendrick Honda of concord for your car needs. Great service and polite employees who are very informative and willing to help you know all of your options to get into another vehicle the same day :] -Thomas More

Good first time car buying experience! Joy was a great sales representative to work with! She'll help you to find the best possible car that suits what you're looking for. I know with my fa Joy was a great sales representative to work with! She'll help you to find the best possible car that suits what you're looking for. I know with my family, we're very cautious when it comes to purchasing a vehicle and she was very patient and worked well with us throughout the few days it took. If you're looking for a great person to work with, I would highly recommend Joy Spencer, she'll also make sure you're taken care of later down the road after the vehicle is purchased! More

Carlos and his team are amazing! I went to deal after dealer, I was at the peak of my anger and frustration and Carlos Cruz rescued me. I had a simple yet challenging request. I neede I went to deal after dealer, I was at the peak of my anger and frustration and Carlos Cruz rescued me. I had a simple yet challenging request. I needed a car for commuting, I have bad credit, and this is what I can afford. I didn't care what it was, it just had to get good gas mileage. Somehow no one had yet been able to grasp this concept. Carlos spent a total of six hours of his life over two days, including a day he was supposed to be off, and made it happen for me. Working with his manager and finance team, he went through car after car until he found one that met my needs and I would be approved to finance. Even if I never buy a Honda, which I probably will someday, I will be going back to Carlos and referring people to him whenever I can. More

Quick and painless Was quick and painless to buy a used car. The people were very friendly!!! Al was the friendly employee employee who helped me pick and choose the veh Was quick and painless to buy a used car. The people were very friendly!!! Al was the friendly employee employee who helped me pick and choose the vehicle. More