Honda of Nanuet

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Honda of Nanuet:
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I brought my Accord for state inspection> I also pointed to some shimmy of the steering wheel at high speed and asked their quote on timing belt replacement.

I was told that the reason of the shimmy is wheel disbalance which they promised to fix. Later they called me saying that passenger brake light is burned out and they have to replace it to pass the inspection. They also told me that I have to replace ALL 4 rotors and front brakes immediately. The quote for timing belt was reasonable but included mandatory spark plug change ($300). I went for the second opinion to a reputable shop and this what I got:

1. Burnt bulb - Honda price: $36 - Actual work - 6 wrist motions and $1.50 bulb.
2. Rotors - Honda price: $1000 - Actuality - replacement is not needed - perfectly re-surfacable. Resurfacing - $100.
3. Brakes - Honda pricing: $300 - Actuality - breaks in good shape - 5mm of pad left.
4. Timing belt - Honda extra for spark plugs: $300 - Actuality - no replacement needed.
So, Nanuet Honda service tried to sell me not needed work for about $1400. And, adding insult to injury, they re-balanced my wheels badly and I had to re-do it in a different shop.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda of Nanuet:
This was the worst dealership I have ever been to. When we walked in it took 5-10 minutes for someone to actually approach us. After waiting for a while, we met with Ronaldo. He seemed ok at first although you can tell he was fake and had your typical "BS" salesman pitch even though he was trying to sound like he was direct. After going on the test drive, we got back to the dealership and he came back with this sheet of numbers showing the different lease and finance options. These prices were by far the highest numbers I have seen for the type of car we were looking for. I researched a number of different dealerships and Honda of Nanuet by far had all of their lease and finance prices about 45% higher than what they should be. The kid Ronaldo brings back his sales manager(after one second of showing us the price list) and then comes the little "speech". The sales manager said - "yeah I'm sorry but Honda isn't going to budge on any of these prices - there isn't much we can do".... He didn't work with us at all and it was the quickest experience we have ever had at a dealership. A week later we went to another dealership about 15 minutes from Nanuet and we got the same vehicle we test drove at Nanuet but the price was what we were looking for. Nanuet Honda is the worst and they should think of a new approach because the one they have is horrible. A few other people I know that went to Honda of Nanuet had very similar experiences - Zero Negotiation and horrible customer service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Nanuet:
Honda of nanuet is always quick to turn your car down instead of fixing the problem. They have lost my car for over 2 hours for a 45 min. oil change. If it means lost of money from their pocket dont even bother bringingyour car to them. One would believe working with the customer to build a repor with the community would help boost the income of the dealorship. I will never ever suggest anyone to go to Honda of Nanuet again. My family has bought from them for many of years. (ie) 1990 Accord, 2001 Accord, and 06 Civic. Dennis Cliff from service, Hope & Irvin S. from sales and reception, and the parts guys, are the only people at Honda who have ever acknowledged me; a 21 year old man as a Human being. I own my car, i made the payments on my car, and i still get treated as a kid. I dont understand what kind of business this dealorship is running, but i will promise you, if your not dealing with people like the ones i listed, you wont be happy, and they will make decisions on their pocket instead of yours. If your a young person and do not dress a certain way i can guaranty they will try and get over what ever they can on you. I used to own a 2004 Acura TL at 16 years old, and i was treated with more dignity and respect from the Ramsey dealorship than i am here at Honda of Nanuet. Thank you Dennis, Hope and Irvin S. the parts guys and the reception counter, for you individuals are what make this dealorship pleasent.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda of Nanuet:
IT WAS THE QUICKEST TIME I WAS EVER IN A DEALERSHIP, AND THERE WAS JUST NO WAY THEY WOULD TRY AND WORK ON NUMBERS FOR ME TO SEE IF I COULD GET A HONDA THERE.

I PURPOSELY WENT THERE BECAUSE THEY ARE CLOSEST TO WHERE I LIVE,
BUT ENDED UP GETTING TREATED MUCH BETTER AT MAHWAH HONDA AND HONDA OF PARAMUS.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Nanuet:
I brought in my Civic Hybrid just before the warranty expired, complaining of the gas mileage. I'm getting 26 mpg in suburban driving, 30 in mixed. They told me there would be a $120 diagnostic fee charged. The rep had a "take it or leave it" attitude.

Avoid this dealer!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Nanuet:
This dealer consistently has given me less than satisfactory service .Their main objective is to get your $$ and get you out of the place...On 6 servicecalls , I had, on 5 of these occasions , had to bring the vehicle back and have them complete or resolve what I paid for.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Honda of Nanuet:
I bought my car used at Honda of Nanuet. I have taken my car in for service at least three times and on a couple of other occasions for minor work.

The review above answers the question Why in the following ways:

Major Service - which includes oil change, tire rotation, etc. is extremely over priced in my opinion. I will go elsewhere for most of this service in the future. $300 to $350 for this kind of service is not a good value.

Electronics - I think the main value of Honda of Nanuet's Service department is to figure out electronic problems with their diagnostic equipment. Having said this, the first time we brought our car in for diagnostic testing, it came back with an electronic problem which it did not have before. When we brought the car in to rectify this, the service manager attempted to charge us $110 to diagnose the problem. After a considerable discussion, he relented to my refusal to pay this seemingly unjust charge. When I brought my car back in for two electronic problems, one which had never been fixed from before, we came away with both problems addressed and fixed. However, one problem cost approximately $300 in labor for approximately 2 hours of work. (This did not include the cost of the part.) Again, the cost of labor at this facility is too high.)

One electronic problem with the radio display was brought to Honda of Nanuet's attention and the car was in the shop for nearly 5 days for this problem (along with one of the problems mentioned above) which was never fully addressed. I still haven't given up on Honda, but I think there are things which could make much more excited about the service at this dealership such as better prices for service and fixing problems the first time without extra charges for diagnosis.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Nanuet:
We chose Honda of Nanuet as the first Honda dealership we visited. We were not greeted by anyone when we walked in and had to go to the front desk to ask for someone to assist us. We then waited about 5 minutes for someone to help. We were happy with the friendliness of the salesman and he was quick to quote us a price and then we told him that we will think about it because we had to wait for a check from our insurance company before we purchased the car. We then sat down with the financial guy and he was also pretty pleasant at first. When we got home I researched other dealers prices by sending them the quote I received for a 36-month lease and see if anyone else can do any better. Within 10 min, I received a quote from another local dealership which saved me over $30 a month than Nanuet was offering for the same exact car. I then called Nanuet back and they were not pleased that I went with the other dealership and the guy was very rude and condecending after I told him I was not interested anymore. On top of that they did not refund our $100 deposit, and we are still waiting for a refund (2 weeks after). We called the other day and they said it was just credited. It seems like the other dealership was more interested in our business and pursued us to make the deal with them, and we gave Nanuet a chance to match the offer and they only matched and did not do better and the other dealership was able to come down more. It was just not a good experience with Nanuet. Not to say they were not nice to us in the beginning, but the prices often start out high, so just make sure you negociate. I can not recommend this dealer though.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda of Nanuet:
I just bought a 2006 Civic and the entire experience could not have been better. After years of dealing with pushy salesman that made me truly dread buying a new car, I decided to try getting a quote online.

I received a great, honest quote immediately from Honda of Nanuet. They included ALL the costs and were completely straight-forward with me. I had dealt with 2 other Honda and 2 Toyota dealerships in the area and had to run away from the obnoxious and pushy salesman. Why do they have to be that way? Nothing makes me want to buy a car from you less than to have you try to push me into a fast decision. Just let the car sell itself. Be there to answer my questions, but don't push me.

Mike and Vanessa could not have been more low key. No pressure at all. No annoying unsolicited phone calls.

Thanks to their excellent service I will DEFINITELY go back to buy my next Honda there.

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