Honda of Northwest

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda of Northwest:
I wish I'd read these reviews before yesterday! I'd never have gone in to NW. Have to agree with oailmot - I would only use this dealership for negotiating a deal elsewhere.

First, I came in because of the impressive offer I got via email on the Civic LX-S from Robert P. Got an indepth (albeit long and drawn out) look at the car and a tour of the dealership from Jimmy S, about whom I have no real complaint. When it (finally) came down to crunching numbers on the LX (the trim one level below the LX-S), I was given a price several hundred dollars more than the offer I'd been made on the LX-S. Jimmy went to confer with someone, and came back with an email that had been sent to me initially, but wasn't the lower price email I'd later been sent that actually got me to come into the dealership. Robert P. came over and we went through his email account together, and found the lower offer he'd sent me on the LX-S.

I was told that email offer had been a mistake. And okay, I was willing to allow for that, since mistakes happen and we're all human. He came down $100 off the "mistaken" quote, as an offer on the LX. I made a counter-offer of $500 off that price, plus taxes, tags, and freight. Robert demanded to know how I "came up" with that number. I was told "that's not how this works" and the offer price was non-negotiable except for the accessories they'd already added to the car (wheel locks and splash guards; they wanted to charge me $310 for these "options", but were willing to "talk" about it). I said fine, thanks for your time, but that's more than I'm willing to spend. I got up to leave. A manager who introduced himself as John just walks over, loudly and sarcastically mocking my counteroffer. I really don't know what would possess them to talk to a potential customer that way. You'd think they were paying me to take the car off their hands. "That's not the way this works"? Like I'm the first person in the history of carbuying to make a counteroffer? Did they think that because I was young, and a woman, that I could be bullied or belitted into taking their offer? I started off with a good feeling about Robert, but by the end of my visit, I thought both he and his manager turned very patronizing. I left the dealership, with a terrible taste in my mouth.

In contrast, I felt I was treated with great courtesy and respect at Westminister's Heritage Honda. Ultimately, I ended up not buying a Civic, but the difference in the way the two dealerships extended their offers and made their positions known was the difference between night and day.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Northwest:
I purchased my 2008 Honda Accord from Heritage Honda of Westminster for $27,499+TTL. Previously I had the better quote of $27,300 (including dest+proc fees, wheel locks, splash guards) from Northwest Honda in Owings Mills, MD at the end of April 2008. I didn't buy from them, however, because they were ridiculous in saying that I would have to pay $1000 more for a color that I didn't want. On top of that, the sales manager (initials DP) had the gall to call me and hassle me about the kind of consumer I was, leaving a very bitter taste in my mouth about the whole experience. Originally when it was the last day of the month, he offered to factory order the color I wanted at the originally agreed upon price. However, when the discussions extended over into May (for reasons beyond my control), the deal suddenly disappeared. Based on the terrible experience that I had, I would recommend only using this dealership as a negotiating tool, and NOT buy from them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Northwest:
We had a bad experience with this dealer. We went there to buy a honda civic. At first, they gave us a good deal. Then when they checked our credit score they told us it was ZERO! Since we really need to buy a car, we accepted their offer of more than 10% APR. We even reached the point when we are done with the contract and almost about to leave the store. Then we checked again our receipt and we noticed that the on the road price we agreed upon was changed. They gave us almost a $1000 increase from the original price. So we asked the agent, whom by the way is very helpful. He approached his manager & told him what happened. The finance officer didn't came back to explain what happened. Anyways, the manager got mad to us and telling us that there is nothing wrong with the numbers. To think that all we want is an explanation! We didn't even showed any signs that we are angry! In short, he want us out, he shouted on us & discriminate us! So if I were you, BEWARE of NORTHWEST HONDA.

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