Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Honda of Northwest:
I wish I'd read these reviews before yesterday! I'd never have gone in to NW. Have to agree with oailmot - I would only use this dealership for negotiating a deal elsewhere.
First, I came in because of the impressive offer I got via email on the Civic LX-S from Robert P. Got an indepth (albeit long and drawn out) look at the car and a tour of the dealership from Jimmy S, about whom I have no real complaint. When it (finally) came down to crunching numbers on the LX (the trim one level below the LX-S), I was given a price several hundred dollars more than the offer I'd been made on the LX-S. Jimmy went to confer with someone, and came back with an email that had been sent to me initially, but wasn't the lower price email I'd later been sent that actually got me to come into the dealership. Robert P. came over and we went through his email account together, and found the lower offer he'd sent me on the LX-S.
I was told that email offer had been a mistake. And okay, I was willing to allow for that, since mistakes happen and we're all human. He came down $100 off the "mistaken" quote, as an offer on the LX. I made a counter-offer of $500 off that price, plus taxes, tags, and freight. Robert demanded to know how I "came up" with that number. I was told "that's not how this works" and the offer price was non-negotiable except for the accessories they'd already added to the car (wheel locks and splash guards; they wanted to charge me $310 for these "options", but were willing to "talk" about it). I said fine, thanks for your time, but that's more than I'm willing to spend. I got up to leave. A manager who introduced himself as John just walks over, loudly and sarcastically mocking my counteroffer. I really don't know what would possess them to talk to a potential customer that way. You'd think they were paying me to take the car off their hands. "That's not the way this works"? Like I'm the first person in the history of carbuying to make a counteroffer? Did they think that because I was young, and a woman, that I could be bullied or belitted into taking their offer? I started off with a good feeling about Robert, but by the end of my visit, I thought both he and his manager turned very patronizing. I left the dealership, with a terrible taste in my mouth.
In contrast, I felt I was treated with great courtesy and respect at Westminister's Heritage Honda. Ultimately, I ended up not buying a Civic, but the difference in the way the two dealerships extended their offers and made their positions known was the difference between night and day.
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