Honda of Pasadena

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Honda of Pasadena:
The only reason I have given this dealership even 3's is because of Patsy, who was the salesperson with whom I worked. Patsy was professional, friendly, and accommodating and I would recommend her for sure. The problems with this dealership stem from the finance department, where I dealt with Edwin and David. The underhanded and deceitful tactics used by the finance department of this dealership were appalling. They begin the moment you select a car you wish to purchase. For me, it began with the repeated attempts at getting me to buy an "extended service warranty" which I was offered at least three times. The real sneaky stuff though began when I sat down to sign paperwork for the deal. As Edwin went over the contract with me, he made a light reference to a "security fee" that had been included. When I inquired further about this, I was told it was the charge to "activate the alarm system in the car." What? The car had a factory installed passive alarm system - how was there a charge? There wasn't. The "activation" was a supplemental alarm system the dealership was adding without permission and charging $995 to do so. Then there was the GAP insurance, for which they snuck an extra $795 onto the price. When I refused to pay either of these charges, both David and Edwin made suggestions that if I did not purchase these items, my financing would not be approved and that the bank had approved me based on the inclusion of these items. I was contacted by the loan officer at Wachovia Bank to verify information on my credit app. I asked him about these items and he told me the bank would actually be opposed to such add-ons. To help me out, he said he was going to approve the loan, but conditional upon it being less than a certain amount per month. This of course would force the dealership to remove these things from the deal in order to sell the car, right?

WRONG. When I went into the dealership to sign the loan documents, even after specifically stating in writing that they were to be removed from the deal, there they were, adding nearly $2000 to the price. When I told David these things were to be removed and that the bank had confirmed this with me, he stated the dealership did not work with Wachovia Bank. Instead of complying with both my request and the bank's, they simply found a different bank to use. David refused to print the loan documents again, stating he was unable to do so. He was extremely rude and told me I would have to come back - a half-hour drive for me for no reason.

This dealership's finance department slides add-on charges everywhere they can. Edwin and David both are unscrupulous and unethical. If you are going to buy from this dealership, try and arrange your financing before you get there and be firm.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Pasadena:
I sent my Honda Accord 08 coupe to change the window regulator and have them to do the trouble shooting for the passenger side door weird sound.
They said they shanged the window regulator, but they failed to trouble shoot the weird sound from passenger side door. The weird sound remains.
Even more, I found out the quality of their service... They use blue taps on the original seal parts. It suppose to use the seal and some Honda sponge to cover the crack they made for changing window regulator!!!
I am still very angry about their service. I went there because they won the President's Award. God!!! Please don't believe the thing. Please check all reviews from all customers before you go there...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Pasadena:
Took my vehichle to the dealer for warranty repair. At first I was asked if I had an appoint and I said yes. Appearantly, they don't perform warranty repairs on Saturday. When it comes to dealing with my warrant repairs, the advisor took down my compliants. After I got back to the dealership in the afternoon, they said they had took care two of three problems. One was a squeeky steering wheel and the other was a rattling from the passenger seat. As I was driving home, I can still hear the squeeky steering wheel and the rattling sound from the passenger. When I got home and looked at my receipt, I found remark "No Problem Found" under all my compliants. This will be the first and last time I take my vehicle to this dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda of Pasadena:
Service is horrible. I've had three bad experiences with them and am mad at myself for coming back. When my car was new, the window molding rattled. They kept the car for three days because they said that when they went to replace the molding, the accidentally dented the body and needed to have it repaired. When I finally got the car back, it was the same molding, just oiled up. I know this because of a scratch on the molding that was there before and after the car was serviced. Then, when my car had just 10,000 miles on it, the front brake rotors warped. They refused to service it under warranty saying breaks are not covered. Sorry, but I am not replacing rotors every 10,000 miles. I do almost all freeway driving. I was a defect. Finally, they agreed to resurface the rotors after much persistence. I am not happy they did not replace the rotors, but it was better than nothing. The latest is that I've been waiting for three weeks for a driver's side mirror. When I ordered and paid for it, I was told it would be there the next day. Then, in one week, then two weeks. I still do not have it.

Do not let them service your car. Do not buy parts from them. Do not buy a car from them. They are not a good dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda of Pasadena:
Unlike other reviews... the price I was quoted on the internet was the exact price I paid. There was no (zero!!!) hassle. The vehicle was exactly as described. There was no pressure to add accessories or additional items. The staff were knowledgeable, friendly, and professional. We shopped for a certain vehicle with specific equipment for nearly two weeks... they had it, and we bought it within about 90 minutes from the time we started the paperwork... amazing. Of course, pre-approved financing and no trade-in helped... still... the thought of buying a car sparks PTSD in many people. We had spent nearly five hours at another dealership over the weekend... after being promised the vehicle was there... NOT. We waited and waited for an inter-dealership transfer... slowly me and the family began to melt down... we felt that weird urge to wait... BS... we left... Thank Heavens.

Honda of Pasadena will take care of you in a postive way! Do your home work... be realistic... have your ducks in a row... and look for the folks named above.

Drive away in your new car comfortable that you got a quality car at a fair price. What more is there in retail?

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Pasadena:
1] Took the car for an oil change, later discovered that the oil was not changed but topped up. Additionally the oil was filled up high up, way up beyond the max limit given on the dipstick. Took the car back and got he oil level reduced to normal..
(I drove 600 miles with this high oil level before discovering)

2] Another time I paid 300 bucks for throttle body,injector cleaning. Later when I opened the airbox I saw the filter was dusty and there were still some dried leaves etc in the airbox, couldn't they have atleast cleaned the airbox and air filter atleast ..?
looking at this Im not sure If they even cleaned the TB and injectors also ?

3] Once they tried to convince me to get the power steering kit and flush job because I was hearing some noise from the engine. If they think you dont abt cars they will screw you.
this was already done a few months ago from a diff dealership.

4]Another prime example of their tech expertise : I had just bought the car, the previous owner had fitted a cheap replacement for the OEM exhaust from a lower capacity engine, so whenever I floored the throttle a loud rasping note was heard. These engineers told me its ok because I had a "magnaflow" exhaust fitted for performance...cmon how more retarded can these idiots be ? does a OEM muffler look anywhere close to aftermarket muffler or even sound like one ?

Avoid these clowns, the guys on the front desk talk sweetly to customers, what goes on behind in the garage is bullshit, dont trust this dealership..

If you know cars you will be able to easily catch these guys...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Pasadena:
I have nothing good to say about his dealership, and finance guy Joes (asshole). They have no clue what they are talking about when presenting their sales pitch. When it comes to customer service, it's non-existant. What they do know how to do is increase the price of the vehicle through numerous different unethical tactics. They never returned my phone calls. Speak to a live person, yeah right. Oh, and don't forget about numerous secetary hang ups when they have nowhere to transfer you.
Joey hung up on me more than once. He tried to increase my increase rate without my knowing...Sorry, I caught that...

If you are smart, you will do your homework and stay away, far away.....

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Pasadena:
The dealership will entice you with a very low internet price quote but when you get to their facility, they will switch to a higher price. They will not honor their "own" quote. They will actually try to gouge you with a price higher than anybody else around. If your shopping in the area, try Sierra Honda in Monrovia or Norm Reeves West Covina. They will give you a true quote with no gimmick.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Pasadena:
The service is horrible. Whenever you try and contact your service advisor, they make you leave a message. They never return your calls when they say they will if at all. When they do, one of them had the audacity to say that he was waiting for my call though in our previous exchange he specifically said he would call me by 9am (he called me at 1pm).

Every employee within the service department is argumentative. They cut you off when you’re speaking and don’t take responsibility for mistake they have made…and they make lots of mistakes. They broke a lug-nut putting on a tire, they said they checked the interior lights and they were fine when they obviously didn’t work. They did not identify the cause of a clicking noise that was immediately identified as a bad CV joint by another mechanic.

To top this off, they stained the interior of our car with an orange type substance (it was clean when we dropped it off and in their care for three days) and refused to take responsibility for it. And when they refused to take responsibility they first said the reason they wouldn’t clean is because they couldn’t guarantee that it wouldn’t come out. Then they said it wasn’t their fault.

They are constantly talking about doing the right thing and providing good customer service. Unfortunately they are all talk and nothing that they have done supports this. If you want to avoid needless aggravation and have a job done correctly, avoid Honda of Pasadena.

The service manager there is Brooke Gomez and the Service Advisor was Andrew Pastoral.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Pasadena:
Danny gave us a great price over the phone - way below sticker and confirmed via email. We arrived with the Capital One Auto Loan cheque and our ID etc. He then gave us to Gordon who tried to strong arm us into signing some document which he claimed was to check our credit rating (it was credit loan form) and verify that we were whom we said we were. According to Gordon, even if we'd turned up with a bag of cash to pay for the car in full, they would still need to check our credit record. Also, they claimed that the Capital One Auto Loan cheque was worthless there and no guarantee that we would not default - the reality is that Capital One would then be the ones chasing us, not Honda. In addition, they wanted us to sign a privacy release document that allowed them to give our details to their affiliates, other car manufacturers and basically the world. Basically the good price is the lure and then they would presumably reneg on this after pretending that our credit didn't check out. It was a tactic to try to get us to finance through them. We signed the credit loan document but crossed out that it was for a loan and wrote that it was for a credit rating confirmation - they tried again to get us to sign a clean copy. We walked out. Some really dubious business practices. When we got home, we read carbuyingtips.com/scams and it's listed as #5.

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