I was in the market for a new 2015 Honda Accord EX-L. This dealership is fairly close to my house, so I checked their website and found one with the exact features I wanted. After making an inquiry, I received an internet price quote for $24,342 which I thought was a pretty good price. After discussing it with my wife, we decided to buy the car, and I had several email exchanges with their Internet Sales Manager, Shannon, to firm things up. We made arrangements to meet with her at the dealership the next day at 6:00 PM to finalize the purchase. During these conversations, Shannon told me that they had two (2) of these exact cars in stock.
We arrived at the scheduled time and met with Shannon. She got us setup with some paperwork, and she left for a period of time supposedly to arrange for our new car to be pulled around. Unfortunately, this is when the trouble started. Shannon returned a short time later, and told us that the car had just been sold a half-hour prior to our arrival!! When I inquired about the 2nd car they were supposed to have, she said that that car was actually at their other dealership in Burien. By now, I was starting to smell a rat. When I pressed Shannon to find a way to get me the car that same evening before the dealership closed, she gave me all kinds of excuses for why this could not happen. Instead, she responding by making a series of promises about having the car delivered the next day. In fact, she even offered to have the car delivered directly to my house. Dissatisfied with this, I was tempted to drive to Burien to buy the car there, but Shannon said there was no guarantee that they would honor the price she quoted. Of course, I was disappointed that I wouldn't be driving home a new car as planned, and I was ready to cancel the whole deal because I felt like I was being jerked around. Before leaving the dealership, I told Shannon that we were starting to reconsider, and I would contact her the next day.
After returning home, my wife and I discussed the situation, and we decided to give Honda of Sumner one more chance. Before going to bed, I sent Shannon an email that said to go ahead and make arrangements to have the car delivered from Burien. I also asked her to call me after the car had been delivered because I wanted to confirm it was there before we bothered to show up. I waited all day to receive this phone call from Shannon, but by 5:30 PM, I had still not heard from her. Finally, I called the dealership to get a status report, and I was told that Shannon had the day off!! This person, who had promised me that she could make miracles happen on this day, was not even at work!! Of course, I now realized that there was virtually no chance that the car had been delivered as I had requested and Shannon had promised. Teresa, who was now the person I was talking to, confirmed that the car was not there. When I told her about the email request I had made the night before, Teresa checked and said they didn't receive it!! I was astonished... after successfully communicating back and forth with Shannon for two days, now they suddenly have no record of this particular email!! I can tell you that my email program doesn't indicate any problem with the delivery of this email.
In a last desperate attempt to salvage this situation, I asked Teresa to see if she could arrange for the delivery of the car that same evening before the dealership closed. She said that she would talk to the General Manager to see what was possible. About 10 minutes later, Teresa called me back to say that either Shannon or the General Manager would be calling me shortly. I never heard from either of them. Needless to say, I'll be buying my car from somebody else.
I Recommend This Dealer:
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