Honda of Tysons Corner

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda of Tysons Corner:
Robert is the most patient and knowledgeable sales rep I have ever met. A GEM! General Sales Manager William Morris handled the pricing and John Yucel was terrific with the financing and paperwork

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Honda of Tysons Corner:
Outstanding dealer with superb customer service. I am particularly impressed with the professionalism of Greg Miah on the sales team, Alex Garcia in the service department, and Rich Marrone in customer service.

Respectfully,


John Wolaver
Great Falls, VA

Owner of 2007 Honda Accord.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Tysons Corner:
TOTAL CHEATS, LIARS, AND A RIP-OFF

I had my Honda Civic taken to this dealership for replaciong brake pads. Even though I had an appointment, I was made to wait at least 45 minutes before a service manager could find time. I explained what I needed done, quite simple - replace brake pads. After the car had been in the dealership for about five hours, I get a call from my service manager, who says that there are more serious problems, with my brakes than just the brake pads. So he works up an estimate for $800 to replace brake discs, pads, and some sort brake pin etc. I am not an expert on Cars by any means, so I checked around over the phone and on the internet to find out if the estimate is reliable and it turned out that it weas around the ball park, of course with a 100% dealer mark up. But which dealer does not mark up the3 prices and overcharge labor. Further, I had to get my state inspection done within the week, so I authorized the amount. After my authorization, towards the evening, the service manager calls me and says he has to keep the car overnight. Then, next day he calls and tacks a few more problems to the list and claims that if I don't fix those new problems then they won't be able to replace brake discs etc. Finally over the next three days (which in itself is ridiculous to keep a car for 3 days) I end up authorizing a few more hours in labor etc to a total bill of $1200. Now comes the real bull shit - on the fourth day when I go to pick up the car my bill is at $2600. When I asked for details the service manager said that he had to do this and that and since he was not able to contact me (which is a lie, I did not see any missed calls from him) and since I had authorized the work on brake discs he just had to do all other extra work/ part replacements that had to be done in order to fix brake discs and the original work order. Anyways, he gives me the standard, if I don't pay then they have thr right to keep the car and take legal action. When I said I wanted to talk with a lawyer before I paid for it, he said "feel free to sue, you will just end up paying more for lawyers." Given the cost of lawyers, I decided to pay for it and write it off as bad luck. But problems don't end here - I take my car for inspection and it does not pass it - the reason being "need new brake pads." Also ovet the next two days the car strated to ,make all kinds of noises whenever I applied my brakes. So at this point I am furious and I go back to Tysons Honda. But the answer I get after having the dealerships main serivice manager look at my car is - "everything is fine with the car, maybe I need to take my car to a different inspection station," and he jokingly added, "may be the inspection station is just lying to me." What can I do with such dishonest cheats. I got angry but what can I do other than go to a lawyer and spend more money and time and effort. Anyways, I tried calling Honda to register a complaint, and they did take the complaint and saids they will look into it etc...but you kno how it goes...nothing happens. Anyways, I go to Bill page Honda, and they review the work of Tysons and said openly that I had been ripped off - More damage had been done to my brakes and I had to spend another $750 to get everything back to order. But even to this day everythime I brake it squeaks - reminding me never ever to go to Tysons Honda again. Anyways, never ever step into TYSONS HONDA SERVICE CENTER. Bill Page Hond is probably much better in terms of integrity, but I will not vouch for the quality of their service or their technicians. At least they will be honest.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Tysons Corner:
This dealership is full of the most DECEITFUL and CROOKED salespeople I have EVER SEEN at ANY DEALERSHIP. You will surely be CHEATED if you buy a car here. There are several other Honda dealers in the area, go to ANY other one. Not only are these salespeople CORRUPT and IMMORAL, they are also INCOMPETENT. If you buy a car here, you will be in for a drawn out, frustrating waste of time, and you will ruin your entire car buying experience.. perhaps forever.

I was trying to buy a Honda Fit, and after about 1 hour of negotiations, I had come to a price which was just over my limit, but I decided to go with it anyway. At first, I had asked for them to give me the "Out the door" price, which they refused, claiming that finance would handle that step.

They also tack on useless packages such as mud flaps and wheel locks, and charge $495 for that package. For reference, mud flaps cost around $50 aftermarket and wheel locks are around $30-40. They put this package on EVERY car, so you will definitely pay more than MSRP if you buy from here.

After we agreed on the price, I was forced to wait 2 hours before I could see finance. Fortunately, during this period of time, I was able to eavesdrop on the head manager and the sales tactics he used.

He said something to this effect:
"Just tell them about the mud flaps and wheel locks, and bam, you've got em'."

"What the *#@! do you have to do to sell this car?"

Surely, this manager is immoral and out to cheat his customers. He has a beard, so if you ever go and see a bearded fellow behind the center desk, be extremely wary.

Finally, after a trying experience (I had already purchased insurance for the car too) we finally met finance. The guy was cheery at first, hoping to take us off guard. However, when he offered up the usual warranty packages, I noticed that the price of the car was $635 more!

At first, I thought it was an honest mistake, and it would just take a few minutes to straighten out, however it turned out that the manager had intentionally lied about including the freight in the agreed upon price. They told me that they couldn't do it for that price (that we had agreed upon and I had signed for) and I left extremely dissatisfied, hurt, and upset.

This is apparently a common practice for these crooks. What they do is get you to a price that you will buy the car for, have you sign a sales sheet, THEN put the numbers in, which will be DIFFERENT than the price you agreed upon! I was incredulous by their lack of decency.

Please do yourself a favor, and never ever buy a car from these guys. Tell all your friends, because apparently this is common at this dealership! I will be reporting them to the better business bureau in hopes that they will be shut down and be replaced by salespeople with integrity and honesty.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Tysons Corner:
This dealership is full of the most DECEITFUL and CROOKED salespeople I have EVER SEEN at ANY DEALERSHIP. You will surely be CHEATED if you buy a car here. There are several other Honda dealers in the area, go to ANY other one. Not only are these salespeople CORRUPT and IMMORAL, they are also INCOMPETENT. If you buy a car here, you will be in for a drawn out, frustrating waste of time, and you will ruin your entire car buying experience.. perhaps forever.

I was trying to buy a Honda Fit, and after about 1 hour of negotiations, I had come to a price which was just over my limit, but I decided to go with it anyway. At first, I had asked for them to give me the "Out the door" price, which they refused, claiming that finance would handle that step.

They also tack on useless packages such as mud flaps and wheel locks, and charge $495 for that package. For reference, mud flaps cost around $50 aftermarket and wheel locks are around $30-40. They put this package on EVERY car, so you will definitely pay more than MSRP if you buy from here.

After we agreed on the price, I was forced to wait 2 hours before I could see finance. Fortunately, during this period of time, I was able to eavesdrop on the head manager and the sales tactics he used.

He said something to this effect:
"Just tell them about the mud flaps and wheel locks, and bam, you've got em'."

"What the *#@! do you have to do to sell this car?"

Surely, this manager is immoral and out to cheat his customers. He has a beard, so if you ever go and see a bearded fellow behind the center desk, be extremely wary.

Finally, after a trying experience (I had already purchased insurance for the car too) we finally met finance. The guy was cheery at first, hoping to take us off guard. However, when he offered up the usual warranty packages, I noticed that the price of the car was $635 more!

At first, I thought it was an honest mistake, and it would just take a few minutes to straighten out, however it turned out that the manager had intentionally lied about including the freight in the agreed upon price. They told me that they couldn't do it for that price (that we had agreed upon and I had signed for) and I left extremely dissatisfied, hurt, and upset.

This is apparently a common practice for these crooks. What they do is get you to a price that you will buy the car for, have you sign a sales sheet, THEN put the numbers in, which will be DIFFERENT than the price you agreed upon! I was incredulous by their lack of decency.

Please do yourself a favor, and never ever buy a car from these guys. Tell all your friends, because apparently this is common at this dealership! I will be reporting them to the better business bureau in hopes that they will be shut down and be replaced by salespeople with integrity and honesty.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Tysons Corner:
We negotiated the pricing for our 2007 Odyssey over the phone because we were using our credit union for financing and we have 2 small children. We confirmed the price while we were at the credit union to be certain the check would be correct. When we arrived at the dealership, the salesman confirmed the price again. Subsequently, the manager said the deal was not approved by him, and he couldn't do it. It would be 1,000 more. We complained, and he said his salesman was just wrong, and we should leave if we wanted that price. So we did.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda of Tysons Corner:
Wow, nothing but terrible reviews for this dealer!

I was looking for a 2007 Si sedan and all of the other dealerships in northern VA were asking for at least several hundred over MSRP and in some cases up to $2k over. On a whim I sent an email to Honda of Tysons Corner and they responded that they had three Si sedans. I got a quote over the phone for $500 over invoice. A few minutes after getting off the phone, the dealer called me back and let me know that the car I was looking for had the summer tires (+$200) but I decided to make the drive anyway and check it out.

I met Gregg and he took me directly to the car in question and we took it for a test drive and started the paperwork. In addition to the summer tires, it had wheel locks and mud flaps. He wrote up all of the paperwork for $500 over invoice on the non-summer tire model. He never tried to change the price or dupe me. I never talked to the sales manager. The business office never tried to get me to pay for an extended warranty or paint protection. It was a car buying dream.

Gregg went over ever single feature of the vehicle with me. He explained where to find information in the owners manual and other supporting documentation.

In the end, it was the most pleasant car buying experience I'd ever had - no sales pitch, no bait-and-switch, no pressure - and I got an Si sedan for $20,682 while other dealers were asking a minimum of $22,500.

If you do decide to stop by and see them make sure you talk to Gregg Miah!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Tysons Corner:
Donot go to this delar, you have to face lots of problems

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Tysons Corner:
Worst service.They create other problems. Don't waste your money by going this delar. I am wondering how honda giving the license.....

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Tysons Corner:
Worst service I have ever seen in my life.

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