Honolulu Ford

The employees are nice and helpful. The issue is that I purchased a used jeep from them that need the O2 sensors replaced and the shocks were leaking. When I picked up the car I was tol The issue is that I purchased a used jeep from them that need the O2 sensors replaced and the shocks were leaking. When I picked up the car I was told it was all fixed however later that day the check engine light came on and was throwing the code for the O2 sensors there were supposed to be fixed. The suspension was Fox suspension which typically runs $800-$1200 it was replaced with $155 dollar suspension. More

This is probably my 4th vehicle purchased here. Always a good positive experience. The team is professional and helpful. Isaac is top-notch and makes sure everything goes right. Thanks to everyon Always a good positive experience. The team is professional and helpful. Isaac is top-notch and makes sure everything goes right. Thanks to everyone at Honolulu Ford! More

Ordered tri-fold bed cover at time of purchase, but can't get confirmation the the order has been placed. Contacted sales rep mulitple times and parts dept, but haven't received any response. get confirmation the the order has been placed. Contacted sales rep mulitple times and parts dept, but haven't received any response. More

Fantastic service! !! Isaac is just the best. He took great care of us from beginning to end and really went above and beyond!!! !! Isaac is just the best. He took great care of us from beginning to end and really went above and beyond!!! More

Very easy to work with. Got everything i was looking for amd was priced fairly Got everything i was looking for amd was priced fairly More

Terrible customer service. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. More

They screwed up at every step. Forgot temporary plates and scratched my window before I drove off. When I went back to get the window replaced, they somehow ordered the wrong windo Forgot temporary plates and scratched my window before I drove off. When I went back to get the window replaced, they somehow ordered the wrong window. Their surface care package made my car dirtier than when I gave it to them. The first time, I sent it back and they did it again. It came back better but still a trashy detailing job. Everyone I knew who saw it thought it looked terrible. The person who referred me to Honolulu Ford (a customer for over 20 years) was embarrassed and regrets doing so. I then took it to a real detailer who did a nice ceramic coat and made it look perfect, then requested a refund/cancellation of that package. When I went to bring the car in for the window replacement again, they did the surface care that I wanted cancelled and ruined my expensive real ceramic coat. Now after talking to management, they dont want to refund the surface care nor do they want to reimburse me for the damage. They also screwed up the window trim badly when they replaced the window… and its been 3 months since I bought and they still don’t have my license plates… what a messed up system. More

Art Tsukamoto has been our salesman for more than 35 years. He is very dependable and trustworthy. If you had 6 star rating he would be 6 . years. He is very dependable and trustworthy. If you had 6 star rating he would be 6 . More

Professional, courteous and knowledgeable . Listen to customers and met my needs. Satisfied with auo purchase. Made sure that I got comfortable with a particular car by doing a few test drives. Listen to customers and met my needs. Satisfied with auo purchase. Made sure that I got comfortable with a particular car by doing a few test drives. Showed and how to use basic and common features of the car. More

My sales experience was absolutely terrible here. Only reason I bought my used truck from here was because of the extensive research I did online across the island for best deal in my price range. De Only reason I bought my used truck from here was because of the extensive research I did online across the island for best deal in my price range. Dealer was nice but delivered a bunch of false information/talked out of turn when it came to financing. Talked me out of putting down a bigger deposit to make my monthly payments cheaper. Truck wasn’t anywhere near ready for me to take home after signing, when I was told three times it would be. Then they were going to drop it off to me that day. No word from them. No truck delivered. Canceled plans to wait for it. Next day still no word until 11;00A after I reached out to them to see what was going on. They didn’t know when the truck would be done. Was told I’d be updated every other hour. Was never given any sort of update of when the truck was to be dropped off. Missed my niece’s fifth birthday party waiting for the truck. Finally arrives at 4:30-5:00P two days after purchase. The detailing of the truck was terrible. It still had surf wax on the side of the bed runners, sticky gunk on the back window, dirt and crumbs on the middle console/cup holders. I paid for a detail inside and out the next day out of pocket. Put it this way when I was leaving the dealership after signing the dealer said to me “oh no why do you look like that? You should be happy you just bought a truck!” Why do I look like this? Because my sales experience was exhausting and absolutely sucked. Again like stated, if I didn’t do my own extensive research of what I wanted and could afford I never would have bought a truck from here. More