Our initial experience was great, our salesman was wonderful and we got a great deal on our 2008 X-Terra last year. Apparently the one thing this dealership is great at is lying. We were told that the black rubber like treatment in the rear of the car was scratch resistent. What a joke! We put a gallon of milk in the back the first week we had it and the sliding around scratched the lining beyond reason. When we complained about this the only response we could get was "that's not supposed to happen". How helpful! The service department certainly leaves something to be desired. The first oil change we took the car in for took over 4 hours. When we repeatedly asked what was taking so long (we were waiting in the lobby with our 1 year old) we were told that they were working on it. 4 hours later with no apologies it was finally ready to go. Took the car back because the driver's seat is loose and were told that there is nothing wrong with it. Apparently it is normal for a seat to slide around as you are driving down the street. Who knew? And the straw that broke the proverbial camel's back? We called the service department because we were hearing some front end noise and were told to bring it in. We were also told that it was time for servicing, oil change, tire rotate and balance, all covered under our warranty (so that person said). We took the car in an hour earlier than we were scheduled and two and half hours later received the call that the car was ready. They had to order parts for the front end and the total due for the oil change and tire rotation was $70. We were told that whoever told us that these things would be covered under the warranty was wrong and the $70 will have to be paid before they would release the car. Had we known that there would be a charge, we would have taken our vehicle to Jiffy Lube. Jiffy Lube does a full service oil change with a tire rotate and balance in under 30 minutes on a busy day. They also stand behind their work. I would not recommend Horrace Nissan's joke of a service department to anybody, we are also looking into finding an alternate service department to have our front end repairs made.
AJ (salesman) and Service Department
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