Howard Orloff Jaguar-Volvo

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Howard Orloff Jaguar-Volvo:
"I have purchased cars from Howard Orloff for over 20 years. Their showroom is immaculate and doesn't compare to any other dealerships I have seen and their employees are extremely knowledgeable and professional. I will drive an hour from my home to receive their service. I always feel like I am treated as if I am their only customer. I even bought my first Jaguar 2 years ago and we love it. They go out of their way to make me feel comfortable and will go the extra mile so I am happy. Purchasing a car has always been a really big deal to me, so if I continue to be happy with what I get from the Orloff Dealership, why would I change it?
Jill H."

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Reason for Visit: Service

I recommend this dealer: No

My Review of Howard Orloff Jaguar-Volvo:
My car was drove to the Jag dealership on a friday. It has been 2.5 weeks and they are still not done, i had a warranty on my car and they needed to get a new transmission. They told me specifically that it would take 2 days for the trans to arrive. IT HAS BEEN OVER TWO WEEKS AND THE HAVENT EVEN CALLED ME! i have to call them everyday to see the status on it, and when i finally get a hold of someone, they just say, " a service technician hasn't had time to look at the car yet." Total crap! Terrible, do not go, the owners are great people, but they hired idiots to run there shop!!!! DO NOT GO! GO TO A JAG DEALERSHIP THAT CARES ABOUT ITS PEOPLE! Service is poor and it is being run very poorly.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Howard Orloff Jaguar-Volvo:
I brought our XC90 in for a scheduled 50,000 mile tune up and an oil change. The Service guy showed me a one-page sheet of various tune-up packages listed according to services required per the amount of mileage on my car. I qualified for services costing $350, which was basically $30 for an oil change and $320 for nothing. After I dropped the car off and they began work, the pushy Service guy called me back exclaiming that my spark plugs were shot, my brake fluid was bad, the coolant and transmission fluid needed a flush (or something to that effect), and the car supposedly pulled to the right so I needed a high-tech computer tire re-balance. All said and done, he rushed me into approving over $1,600 in unnecessary work. This dealership takes advantage of the uneducated consumer, who, unless you are a mechanic by profession, should probably do some extensive research before bringing your car to Howard Orloff or at least get a second opinion. I will never go back and would never recommend this dealership to anyone. They are crooks through and through!!!!!!! Buyer Beware!!!!!!!!!!

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