All facets of the operation are managed quite efficiently and effectively. From scheduling to the completion of the task, the process is easy to arrange and the service expedited. They make a concerted effort to identify and fix the problem rather than merely attempting to create a charge. They are direct, straight forward, honest and competent in their product. The staff is easy to work with, always accommodating and pleasant by disposition. Although I do not possess the most expensive of the Jaguars, they treat me as a valued customer and my sense is that they do so with all of their other customers. I have had the experience where I had a most complex problem to resolve and rather than make feigned efforts to fix it and causes expenses, they explained the difficulty and worked through the problem over a couple of visits and eventually solved the problem. In order to identify the problem, one of their technicians asked to drive my car to his home, in order to identify the problem. Even in their off-hours, they were trying to assist me! The shuttle service is well managed and the drivers are reliable. On the whole, over 7 years, the service has been exemplary from all perspectives whether it be the employees or the competency of the work.
I Recommend This Dealer:
Numerous employees over the years
Did you find this review helpful?