My Review Of Hub Hyundai:
My wife and I went to Hub in hopes of finding a new 2013 Sonata for the best price. Robert and Mark made it happen! We are very grateful!
Now to be honest, it did not start out as well as we had hoped. We originally dealt with Cornelius. From the beginning of our dealings with him, we felt that he was disorganized and rushed, just did not feel comfortable with him. Luckily, he had gotten busy the first day we were there so we were able to deal with Robert for a while during the first visit. We felt comfortable with him right from the start. However, since Cornelius was technically still on our account, he remained our salesperson for the time and he rejoined us to discuss specifics we were looking for as well as a possible trade in of my wife's car. I had found a comparable model of the Sonata we were looking for and told Cornelius the price. He basically laughed it off and said we would not be able to beat the price he was giving us. Quite condescending at this point. We talked about the trade-in possibility, in which he gave us a very low offer and said Carmax, which just so happened to be next door, would give us the same. Needless to say, we left that first day feeling very frustrated and unhappy with the service we received. I spent most of the following day researching Sonata models comparable to what we were looking for at lower prices and actually found more than a few. Also took the wife's car to Carmax for an appraisal. They gave us a much better offer for it. However, we decided to sell it on our own.
The following Monday we scheduled another appointment with Cornelius, in hopes that my research would be more to his liking and smooth things out to where we could feel like he was trying to work with us. This was not the case. He continued to try and prove me wrong with everything I said and went on to a website trying to search through 15 pages trying to find the cars I was telling him about to prove to me I was wrong. When he did that, feeling attacked and insulted again as a customer, we immediately requested another salesperson and to speak with a manager.
We spoke to Mark Odat, who is one of the managers, and felt comfortable with him right from the start. He was very apologetic and immediately addressed our concerns and what we were looking for from the dealership. He was very honest with us and showed that he was willing to work with us. He understood we had good dealings with Robert our first day there, so Mark transferred us to work with Robert for the remainder of the process. Smooth sailing from that point. We negotiated numbers with Robert, and with some help from Mark, we were able to get the Sonata we wanted for the price we preferred. Needless to say, if it weren't for Robert and Mark, I would be writing a different review right now. They made this process go from a 1 to a 5. I am giving a 5 because overall, we got what we were looking for in the end result. We had great service from Robert and Mark, and we got the exact car we wanted at the price that was best for us. Thank you Robert and Mark for making this a positive experience!
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