My Review Of Hudson Honda of West New York:
My dad took me to get a used car from Hudson Honda of West New York. The price was fair. While inquiring about the vehicle, I kept insisting that an inspection would be made on the car. My salesperson assured us the car would be inspected, and nothing would be wrong with it mechanically. My mistake for not getting everything in paper, as I will never trust a car dealership again. While we were purchasing the car, I noticed an open recall for an ignition switch and pointed it out - he assured us everything was fine once again, and swept it under the rug... About a month later I went to get an oil change and of course, you already know what happens next. This Honda dealership (Open Road of Edison) offers us to fix the recall for FREE! Like every Honda dealership should. In addition, the following problems were found with the car.
- Burnt out brake light bulb
- Transmission oil leak (still pending further investigation - might require a transmission rebuild or repair $$$)
- Faulty starter motor
- Undiagnosed squeaking noises
And that's where you think it ends... Nope. The car was purchased mid-January. Temporary plates expired on February 6th, 2014. Called Hudson Honda 3 times prior to expiration, forwarding me to the "Plate People". Left 2 voicemails, never received a response. Seems like they were never working (big surprise). Finally contacted my salesperson, and told me I need to get another temporary plate. I explained that I go away to school, and asked if he could FedEx the plates to me. NOPE, told me I had to come in because they couldn't be mailed (Knew this is a lie, because when I bought an Acura they FedEx'ed plates right to my doorstep in less than 10 days after purchase). Spent a Saturday in traffic with tolls to come into the dealership to pick the 2nd temporary plates up. It is now February 23rd, and the second set of plates are due to expire on March 6th...
This business is unethical and unprofessional. Worst customer service I have ever experienced. I wouldn't recommend Hudson Honda to anybody.
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