Notice all the favorable reviews are for those having warranty work done. If you have to pay?...find a good local mechanic, this place is a rip off. Their hourly rate is well over $100. These are VWs, not Porsches! People are friendly, place is clean....so if you're made of money, go for it. Otherwise, stay away.

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Melanie did an excellent job working with Volkswagon verifying what work was overed on my vehicle and what was my responsibility.
My wife and I were afraid we would not make the 5:00 PM closing and I would specifically like to thank her for offering to stay late so we could pick up the car. Her help and consideration were greatly apprecaited.

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Brought my car in without an appointment. Jason was helpful and great to work with. The staff was friendly. Received a loaner car.... Love it!!!

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I am from out of the area, but, visit the Hudson Valley region regularly. On 5/13/13 my 2009 Tiguan experienced brake issues while I was in the area, I immediately called Jason. My past experiences with the service department allowed me to confidently seek assistance.
Even without a prior appointment Jason was able to get me right in and assess the problem. The problem was diagnosed and the repairs were made all within a 3 hour time frame.

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I brought my car in without an appointment due to a check engine light indicator. Jason took the car in right away and game me a loaner car for the day. The parts and service was covered under an extended warranty (free). Everytime I bring my car in to get serviced I get treated with respect. The service team are very knowledgable and friendly and very eager that my expecations have been met.
I have always owned a VW. My brother-in-law owns a VW and now that my wife is looking for a new SUV, I will definetly recommend HV Volkswagen for my next purchase.

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As a first time VW owner and to this dealership, I found the sales and delivery of my vehicle to be a much better, almost ideal, experience than I expected. Everybody I dealt with, especially Eric my salesperson, was exceptionally friendly and more importantly eager to do whatever needed to assure my satisfaction. I have several friends who are enthusiastic Hudson Valley VW customers and have been for a while and they are very pleased about their experiences with the dealer. I had no reservations about referring my neighbor to them. We are delighted with our Jetta Sportwagon TDI; in its class it is superior to any vehicle that I am familiar with.
I am concerned about the negative comments about the service on this site, but I do note that none are very current.

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My experience with this dealship was outstanding from the onset. The salesperson was prompt and attentive. The person who handled my paperwork was thorough, friendly and honest. My wife had a flat the very first day and the service department took care of her immediately. These folks really try to serve their customers.

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Bought my car from Heart VW in Kingston. Major repair after 2 weeks of ownership....$10,000 dollar repair (thank god under warranty) While they had it for repair (2 weeks) they drove it into a wall, and backed it over a curb....and failed to mention this to me when I picked it up. Interior dirty when picked up coffee stains on console ketchup or tomatoe sauce on head liner. Gave my personel car to there mechanic to bring home and use. Used a tank of gas. Put a few hundred miles on mmy car, and looked like kids were climbing all over my back seats with dirty shoes on. Went to Hudson Valley VW and was waited on by service advisor Jason. Very professional, very friendly......No Dents, Good service, treated with respect. Very careful with my car and even treated me to a car wash on top of all that. Hudson Vallet VW I will be using you for all my VW sales and service from now on.....THANK YOU.

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After buying a used car at this dealership I returned once to have the oil changed. That was a bit expensive and the service people suggested some unnecessary repairs.
A few months later there was a recall on the car and I brought the car in again. When i came to pick it up on a Friday afternoon I was told by the service manager not to drive the car too far - it needed a new transmission!
When i asked to speak to the mechanic I was told he was too busy and not allowed into the service area. The next week I brought the car to
another mechanic who test drove the car and could find nothing wrong. Since then I've driven the car 45,000 miles with no transmission issues.
How dishonest can a car dealer get?

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Fantastically stress free experience. This was our second vehicle purchased from Hudson Valley VW. Got a great price, and the whole process of purchase and pickup took less than one hour...

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