My experience at HVV began my 2000 Audi TT deciding that it no longer wanted to run during a 350 mile trip to upstate NY from CT, on the Friday of a Holiday weekend, and after all service facilities were closed. Happy? Not me.
It ended much differently... and one person gets the credit - Keli Snyder at Hudson Valley Volkswagen.
After having my car towed to the dealer, I received a call from the Service Advisor on Monday morning. Keli told me she would manage the repair process, indicated that she'd get the job done promptly (I of course was begging for a speedy repair given that I wanted to continue my trip!) and told me when she'd get back to me with an estimate - both for the work and the costs ASAP.
She did... and she was professional, friendly, and put me at ease... not an easy task on a Monday morning after Labor Day weekend, and especially with me... impatient and not thrilled at all with my car! :-)
The best part is the fact that Keli ended up having to move some mountains when the required part did not arrive the next day. Instead of making me wait, she saw to it to have a part driven across town, at HVV's expense, and completed the job AHEAD of the time she'd originally promised. Kudos to her AND the Tech's working in the shop. Awesome Job Guys and Girls!!!
When all was complete, I showed up to pick up the car. Again, the experience was awesome. My invoice was waiting, the car was at the curb, Keli helped me transfer items from my rental and back into my TT, made sure that I inspected the work HVV had done and finally, offered me directions to my intended destination.
Keli is a car person. She is very adept at doing her job because she loves cars, and via my experience, I am absolutely positive she is phenomenal at working with customers. She is a valuable asset to this dealership.
For those coming to or considering Hudson Valley Volkswagen, I highly recommend both the work of the shop team and Keli Snyder! Combined, they are a dynamic and incredibly effective Team.
Contact me with any questions...
Glen Synoground at G Mail dot Com