Set up and appointment for my 30k mile service online on Monday for Wednesday, and they took my car in right away when I arrived. Carla was very friendly, attentive, thorough and understanding. I told her things I wanted the service crew to check out, and she notated it all in the service write-up. She also went through what was going to be done for the 30k service, and I was surprised there was going to be no charge for any of the work, despite the car having been purchased used (CPO) from the dealer. The service did take over an hour, but it involved changing the oil and filter, flushing the brake fluid, checking the brakes, along with a couple of other things I wanted them to look over, plus they brought my car to the carwash and washed it (without asking me) and it looked cleaner than it did when I first bought it. The only negative is that they must've used a brush at the carwash as there were some swirls in the paint; next time I will ask them not to use any brushes when they wash the car. When the car was ready, Carla had me sign off on another form that had detailed notes for everything done to the car and all of my concerns from earlier were addressed on it (she also recapped this info verbally). Next time, I will also try to set my appointment for a day and time my salesman (Fran Fuchs) will be there, so I can say hi.
I Recommend This Dealer:
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