WOW!!! What an experience. I had red carpet treatment here at HVVW. Carla assited me with a service issue on my 2012 Tiguan (owned for less than 1 year with 5,ooo miles on it) that I leased from another dealer. Carla smiled and assured me the vehicle would be handled properly. After diagnosing the issue, she said they would need to keep the car for a period of time while waiting for parts. The 2 week turnaround time was handled well while I was provided with alternate transportation at no cost to me. This made my time without my Tiguan much easier. After I got my Tiguan back, I called VWoA to express my concern. They worked close with HVVW to further make my experience a positive one with a bit of extra compensation.
This experience has left me very very happy. I cant stop talking about it to my friends, family, and clients. My wife told me that if I keep stopping strangers in the mall to tell them about my experience.... she is going to stay home or wait in the car.... but I can't help it.
THANK YOU HUDSON VALLEY VW.
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