Hudson Valley Volkswagen - Service Center

Pushed things on us we didn't need We brought our 2014 VW Passat in for service yesturday 12/3/14 and had a very unpleasant experience. The service personnel told my wife that we needed We brought our 2014 VW Passat in for service yesturday 12/3/14 and had a very unpleasant experience. The service personnel told my wife that we needed to add fluid to our car or else it would not drive away from the dealer and would damage the engine. The interesting thing about this is that the reservoir was not empty and the indicator in the dash was not even illuminated. It was a quick and easy way to scalp $60.00 more dollers from us. Prior to bringing the car in for service, simply for an oil change I read the owners manual which showed how to add the fluid when low, and that there is an indicator light. I'd had already purchased the fluid and planned on putting it in my self following the manual. We are disgusted with this dealership and will never return. More

In for Service I purchased my diesel Passat in May of 2013 and I am very happy with it and the dealership. The customer Service is excellent and the staff is helpfu I purchased my diesel Passat in May of 2013 and I am very happy with it and the dealership. The customer Service is excellent and the staff is helpful and willing to take the time to answer any questions I have. The one issue I have is the price for the exhaust Fluid is in my option too high. I understand that this is an additional cost of owning a diesel car in today’s world, but to be charged labor ½ hour of labor for this service, which in essence is like topping off other fluid in the car. I give the dealership 5 stars all accounts except for price. The other price items are fair. More

Excellent Customer Service Will and staff bent over backwards to make sure I was taken care of when my warranty period was past. The free loaner car was totally unexpected and Will and staff bent over backwards to make sure I was taken care of when my warranty period was past. The free loaner car was totally unexpected and greatly appreciated. More

Service Appointment. Very accomodating. Timely completion. Excellent experience. Took the time to explain every step, ensure that I was happy with service performed and Very accomodating. Timely completion. Excellent experience. Took the time to explain every step, ensure that I was happy with service performed and informed of next service and what would be performed at that time. Truly a refreshing experience. More

Great Service Customer service was excellent and car serviced in short period of time. All questions answered and the waitin area is clean. Could not connect to Wif Customer service was excellent and car serviced in short period of time. All questions answered and the waitin area is clean. Could not connect to Wifi will waiting, had to use my personal hotspot! More

wouldn't recommend went to dealer for a 2pm appt to fix my Bluetooth loosing connection they kept the car all day and didn't fix it...so they had to keep it for the next went to dealer for a 2pm appt to fix my Bluetooth loosing connection they kept the car all day and didn't fix it...so they had to keep it for the next day and still didn't fix it....then they finally realized they had to replace the module and wouldn't even do it the next day in the morning like any other dealer would had to make a appt foe like 3 days later they really need to work on their customer service ...go to danbury vw customer comes first there More

Satisfied Customer for 10+ Years We have been going to them for more than ten years for service on our various VW's (1 New Beetle, 2 Tiguans). The service has been consistently outst We have been going to them for more than ten years for service on our various VW's (1 New Beetle, 2 Tiguans). The service has been consistently outstanding. They are absolutely first-rate. We would never consider going elsewhere. More

Excellent Experience! I had another excellent experience with the service for my Eurovan:I obtained the appointment as soon as I needed and as always, the repair work done I had another excellent experience with the service for my Eurovan:I obtained the appointment as soon as I needed and as always, the repair work done was outstanding. Because the repair could not be completed in one day, I had the privilege of having a loaner car, which was extremely helpful and greatly appreciated. I am so very grateful to the entire service team for keeping me safe on the road. More

Yearly maintenance and inspection done. Prompt appointment made, reminder call the day before, car taken in quickly, informed of coffee, snacks, water, TV, etc in waiting area. Free car wash Prompt appointment made, reminder call the day before, car taken in quickly, informed of coffee, snacks, water, TV, etc in waiting area. Free car wash done. Only charge was state inspection. Very satisfied with dealership and employees. More

Oil Change If you need quick service- please be careful of using this place. Dropped my car off early in the morning for an oil change which I need by 1:00pm for If you need quick service- please be careful of using this place. Dropped my car off early in the morning for an oil change which I need by 1:00pm for work. Car was not down until 5:00pm. I called earlier in the afternoon to see the status which I was redirect to a voicemail stating to leave a message and they will immediately call me back. Never received a phone call back. At 3:00pm had to drive to the service department to find out the status of it still not being done. Tiron K More