Huggins Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Huggins Honda:
I have very pleasant experience with Huggins and with Myron.
I got the minivan with the price that is very reasonable. If you did your research you know what I am talking about. I have a price agreed by email and took the vehicle delivery with finance for 1.5 hours from the time we get out from our house.
No pushing sales on accessories or extended warranty either.
Way to go Huggins!.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Huggins Honda:
Definitely take what Huggins Honda tells you with a grain of salt. They apparently hold the customer in little regard and had no problem wasting an evening of my family's time. We are all *extremely* busy, and finding time for one of us to be out of the house is often a real challenge.

This is a copy of an email I sent to them. I, of course, received no reply. This speaks volumes about Huggins' lack of concern for the customer. A simple apology would have been all it would take to keep our business.

"I am still in the market for a Fit Sport. I test
drove one at another dealership, and liked it. Since
this will be a family car, my wife asked to
test drive a Fit Sport to see if she likes it too.

I wish I could say I was happier with your dealership,
but right now I am not. I called and spoke to Richard
Barlow and specifically asked if a Fit Sport was on
the lot and available to test drive. He said yes,
there was one. I asked him to double-check. He even
made sure it wasn't sold. Satisfied that there was
one to test drive, my wife immediately drove from our
home in Grapevine to test drive it.

When she arrived at your dealership, she was informed
that there was no Fit to test drive. She told me that
the Fit you had was not yet certified to test drive.

I don't mean to sound petty, but we both rearranged
our schedules tonight so she could go and test drive a
Fit at your dealership. I even canceled prearranged
plans in order to stay with our toddler daughter.

I realize the Fit is quite often sold the moment it
hits the lot, but a bit of basic checking would have
told you that there was no Fit available to test
drive, and would have saved my wife a wasted trip.

So, while we are still interested in the Fit, we now
have a rather dim view of Huggins Honda. There are
many places to buy a Honda, and we will look elsewhere
to buy our Honda.

Thank you"

Happily, Freeman Honda came through where Huggins did not. We'll be buying from Freeman instead of Huggins, even though Freeman is much further from our house.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Huggins Honda:
Numerous routine service visits have been excellent. On one occasion I reported a rub through on my leather seat. Although the car was a month out of warranty. Huggins replaced the driver's seat back cover on my S2000 free of costs to me. Outstanding service.
Mike is friendly, helpful sales consultant. I regret not purchasing my most recent car from him- I sure will next time. Best Honda dealer in Metroplex.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Huggins Honda:
<br>We bid with several dealers through email from our Honda Odyssey. Huggins was one of the dealers who responded promptly, and gave us the information we requested by email. Many other dealers failed to respond to email, or insisted on talking by phone or through another method. Of those who worked with us, Huggins won the bid. We spent only a couple hours, including a test drive, at the dealership to buy our new van. They were very pleasant, the process went smoothly, and we have been VERY satisfied with our experience, and our new van. <br><br>We had a luggage rack and trailer hitch installed. They kept the van for a day to do that. We've had no problems with them.

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