If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Virginia to look at a Dodge Ram truck they had for sale. Lets just say I should have listened to my uncle's advice when he told me to avoid this place!!! My uncle got a new F150 from here a couple of years ago and is completely unsatisfied with the customer service they have provided him, not to mention he lives in Huntersville, NC!!! The truck was spotless I will say, other then the slit in the driver leather seat that no one informed my husband or I about and it's pretty hard to see that in pictures. After test driving the truck we decided to sit down and make an offer. My husband CLEARLY stated MULTIPLE times our budget, and we did agree with a price via email with one of their internet sales consultants. It's a little weird how every time the car salesman we were working with would talk to us about price, he would have to go check with the "finance" office only to come back with a offer much MUCH more then what we agreed on. My husband filled out paperwork in the finance office and was told by the woman it would be in our ballpark of price. ONLY TO GET A PHONE CALL MONDAY afternoon stating our offer didn't go through with a bank because we were "out of network" and we would have to pay an absolute OUTRAGEOUS price monthly through "Ford Credit" for a 2009 Dodge Ram!!! What's really funny about this situation is the whole time we were at the dealership they kept trying to get us to add on the "Ford Warranty" after my husband had to tell them 4 times that we didn't want it, we saw it on our bill as being charged. Well when my husband got home from work Monday night he decided to look at the yellow paper we received back on the day we filed the deal. Turns out the gave us the truck for $400 MORE then the price we had settled on. My husband had to take off work the following day, Tuesday, to take the Dodge Ram 3 hours away back to this joke of a "Dealer". The funny part about this whole situation is this past week after taking the truck back to this horrific place, my husband and I decided to go to 3 banks in Virginia where we are members at, including BB&T, Member One Credit Union, and First CItizens. We found out that YES we could have gotten a loan through them and were NEVER "out of the network" like Huntersville Ford stated and we could have gotten the loan for the amount of months we wanted as well. This dealership just didn't work hard enough to sell us the truck is basically what it boils down to. This place is SUCH a joke. I could go on and on about my husband and I's experience here. All I have left to say is AVOID this dealership at all costs!!! They try to nickel and dime anyone who walks into the door. WE WILL NOT BE RETURNING EVER in the future and my uncle is telling everyone he knows in Huntersville, NC about the experience we had and about his horrible experience!!! AVOID, AVOID, AVOID!!!!!!!
I Recommend This Dealer:
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