My experience with this dealership was by far the worst I have ever had. I never thought I would say that after dealing with Victory Chevrolet, but this was the winner.
First off, I was looking for V6 Mustang, and the salesman knew this. After going to get one form me to test drive, he comes back with a 5.0, that was $20K over what I was interested in and was like, "this is you man!" I knew what I was looking at, but he obviously doesn't know his inventory, because I asked him two times, "are you sure this is in my range?", and he said yes. It wasn't until I asked a third time, that he had to go inside and ask someone if he had a V6. Then he comes out, in front of customers mind you, and says, "oh I'm sorry this isn't the right car". I knew this as soon as he had pulled up and I heard the V8 rumble that he had the wrong car, so I didn't get my hopes up. I was pretty embarrassed, but decided to go on with things.
Needless to say, I couldn't arrive at a deal that got my payments closer to something I was comfortable with, and I left the dealership. There wasn't much of an attempt on anyone's part to try to stop me and at least try to get a deal worked out. Not even a mention of any alternatives that I might have been interested in. I figured that was it, and didn't think much more of it.
Several days passed, and then I received a call and emails over the Christmas break, wanting me to come back in because all these great deals were being made. I called and tried to get the salesman on the phone, and finally did, and asked him if he could get an absolute lowest possible payment I was looking at and let me know, and he said he would check and call me back. I never got a call back for several days, and finally called the dealership myself, and asked to speak to anyone. I was connected to the finance director Jeremy, and he said I should fill out an app and he would be able to tell me what could be done. I filled out the app around 1, and told Jeremy I was doing so. He said someone would contact me when he knew something. At 6 that same evening, I has still heard nothing, so I called and spoke to a guy named Bob in sales, and he said he would have to check and see if anything came back on the app, and call me back.
Bob was prompt in returning my call, and said that they weren't able to work out a lower payment, and that the only way would be if I could come up with $3000 to put down. I asked Bob if anyone was going to call me back and let me know that, and he said oh we are really busy and all the old excuses people use when they have been lousy with their customer service. I work in insurance, and understand what it's like to be busy, so that didn't bother me so much. I then tried to ask Bob if no one wanted to even try to negotiate, and before I could get those words out, he cut me off rather sharply, and raised his voice and said, "are you gonna come up with $3000??!!! It was like he was mad that I had asked that question. Needless to say, I have never been spoken to like that by anyone trying to sell me anything. Except maybe the poor guy taking orders at BK or McDonalds....but I understand where they are coming from.
I'm frankly shocked that someone like that would be allowed to take phone calls. I would be fired from my job if I spoke to a customer( or potential customer) like that.
I already hate trying to buy a new car, because of all the horror stories I have heard, and the one I have been through but hoped this time would be different. But to be spoken to like that, and to find out that no one, and I mean no one, really had time to bother with me, it just verified what I was afraid of. That if you don't have wad of cash and stellar credit, you will be treated like you don't matter.