I've never submitted any type of online review before, but felt compelled in this case.
In my view, Hulbert represents everything that is truly awful about buying a car: high pressure sales tactics; a complete lack of transparency regarding prices; and salespeople lacking any real knowledge about their vehicles. I looked at a vehicle that had no price listed on the window. After being quoted a price and making a counter offer, I looked at their website to get a bit more info about the car. Sure enough, the online price was $3000 lower than their initial asking price. When I confronted the salesperson and her manager, Ara Kostandin, about the discrepancy, Kostandin gave me a long-winded story about how it was an honest mistake, and then proceeded to lecture me about the principals of negotiation while attempting to hold me to my initial counter offer (which was HIGHER than the actual asking price of the car and based on their erroneous initial offer). While I took the Kostandin's explanation at face value, his condescending manner and his refusal to start the negotiation over was shocking. After going back and forth with him for 5 minutes and getting no where, I thanked Kostandin for his time and attempted to shake his hand, and he refused. In my view, Kostandin is unprofessional, and he has no clue how to interact with educated customers. Instead, he and his staff prey on the average customer, who perhaps isn't as comfortable negotiating with a salesperson. It's a shame.
Do yourself a favor -- go to Grappone or another dealership with upfront pricing. Stay away from Kostandin and his staff.