Background: Last September I bought my third Toyota from Hurlbert Toyota. I also referred my fiancee and daughter-in-law to Hurlbert's where they bought their Camry (fiancee) and Scion (daughter-in-law). I also bought three Nissans form these people when the previously worked at a local Nissan dealer.
So "Why"? The why is that Hurlbert Toyota is absolutely the best dealership that I've ever dealt with in 50 years of buying cars. And the four people that I named are the biggest reason that I make this statement (I followed them here). Tom Carlson, who was in sales prior to becoming a service manager at Hurlbert's, sold me the first of the vehicles mentioned above, and it was the first time in my life where I was not pressured but was treated with respect and dignity, not just somebody to make a sale. I believe that much credit goes to Ara, Tom's sales manager, who I imagine established this positive sales environment. I also receive the same outstanding service from Nick, who is now my salesman of choice, so that reinforces my belief in Ara.
Part of buying a car or truck is financing and processing the paperwork. Gene has handled all six of my purchases as well as that of my fiancee and daughter-in-law. In every case Gene has found the best financing and put together the best package for us. He is quick, efficient and professional but he's also patient and helpful, especially for somebody like me who hates this part of buying a car.
I also need to mention the great deal that I always get form the sales department at Hurlbert Toyota. I know without a doubt that I'm getting the best deal form these people. When I was buying my Tacoma last September I went to another local Toyota dealer out of curiosity and was given a quote a full $3000 more than the no-haggle, right up front quote that I got from Nick. How do you beat that?
I was in for my 5000 service yesterday and realize that going to Hurlbert's is an enjoyable experience. The service department is first class and very efficient and always provides quick and professional treatment. But going to Hurlbert Toyota is also like going to a friend's house. I always make it a point to say hi to Ara, Tom, Nick and Gene.
If anybody is thinking about buying a new Toyota or Scion or a good, pre-owned vehicle, do yourself a favor and go to Hurlbert Toyota. In fact, go to another dealership first and then go to Hurlbert and you will see what I mean!
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Ara Kostandin, Tom Carlson, Nick Bertsimas, Gene Locke