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Hurlbert Toyota Scion

58 Calef Highway, Epping, New Hampshire 03042
Sales: (603) 693-1010

Makes: Scion|Service Center|Toyota
 
Excellent
89% Recommend

Overall Rating 4.5

87 Lifetime Reviews

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Hurlbert Toyota Scion
87 Lifetime Reviews
Hurlbert Toyota Scion Info
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87 Dealership Reviews
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Reason For Visit
Sales (New)

"Who knew buying a new vehicle could be so much fun!"

I went to Hurlbert's after a friend told me I would get the best deal there if I was looking to buy a Toyota. I wanted to trade my 04 Camry for a Tacoma and wasn't looking forward to the process of "making a deal" but I was pleasantly surprised at how easy it was to work with the team at Hurlbert's. Nick was awesome to work with! He had me test drive a Limited Edition Tacoma and I immediately loved how the truck handled. Although the truck I was hoping to buy wasn't on the lot and they didn't anticipate a shipment of new trucks in for several weeks, Nick and the team were able to locate a 4 door, long bed in the right color and with all the features I was hoping to have, at a Vermont dealership and he had it at the dealership for me to purchase within that same week. It was almost too easy! I appreciated how they made everything feel effortless. Nick even assisted me in setting up my blue tooth connection in addition to going over all the features with me. He was professional and informative throughout all of our interactions. The entire team was great. Jason was so helpful to me when it came to picking out the right Tonneau cover, Matt and I share a passion for Zebra F402 pens and Gene rides the same Harley as me. They were all so real and fun to work with. To find such great connections with the people you purchase a vehicle from is quite rare and I found their honesty and sincerity refreshing. Who knew buying a new Tacoma could be so much fun!

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Employees dealt with

Nick, Jason, Matt, Gene


Reason For Visit
Sales (Used)

"Best Dealership Experience Ever!"

The sales person was low-key, friendly and flexible. The price was great. Everything was above-board. The finance manager went out of his was to get us a great interest rate. We got a great deal and will definitely go back there when we're ready to replace our other car.

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Employees dealt with

John Norton and Mathew Luedtke


Reason For Visit
Sales (New)

"Return Customer for a reason"

This is our second vehicle purchased with Nick Bertsimas and it was truly a pleasure... AGAIN! We checked to be sure he was still there as so many vehicle salespeople move from one dealership to another and we so enjoyed working with him on the purchase of our 2008 Tundra that we wanted to give him first shot at what our new vehicle might be. We went to him thinking that we would replace with another Tundra and ended up purchasing our 2014 4Runner Limited instead. His attention to detail and his relaxed personality made us as comfortable as our past experience which indicates this is not an exception. Everything was handled quickly, efficiently and professionally and even though we had not intended to purchase at our first visit, the deal was everything we could have hoped and our research stopped with our first visit. Nick and his Sales Manager Jason Glaser never made us feel uncomfortable as in some dealerships. They were both relaxed and willing to wait for our decision. There was never any pressure to 'make the deal now or the vehicle might not be here' as we've experienced in other places. It was a comfortable and cordial negotiation in which both parties participated and we were not subjected to any pressure tactics. Gene Locke, the Finance Manager, was personable and thorough. He explained our options through each step of our paperwork. Everything seemed effortless and was explained completely with no hidden surprises. Nick spent more than an hour on his day off to personally deliver our vehicle. He explained the paperwork we were being provided and then spent a long time going over the various options and safety features we needed to safely take delivery. Overall, the experience at Hurlbert was relaxed, cordial and extremely customer-friendly.

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Employees dealt with

Nick Bertsimas & Jason Glaser


Reason For Visit
Sales (New)

"GREAT Experience"

I am taking the time to write this letter of review, because I felt compelled to share my experience at Hurlbert Toyota in Epping, New Hampshire. My wife and I have happily owned a Toyota Prius II that I purchased new from another Toyota Dealer in 2011 and we had discussed the feasibility of perhaps trading for a newer and possibly upgraded model. I began my extensive "Home Work" on line and recorded a variety of prices and options. I then ventured out to various dealerships to explore who would give us the best "deal". After going to several dealerships and meeting with different sales associates, I became more and more frustrated as I did not feel I was getting a "fair" deal on the purchase of a new car with an immaculate trade-in vehicle. I finally saw the Hurlbert Toyota/Scion Advertisement and checked out their website. I E-Mailed my interest to them and received an immediate response from salesperson; "Dave Jarry" and Sales Manager; "Jason Glaser". Although I had not done business with that Dealership before, they had the vehicle I wanted in their inventory so I thought I would give it a try. I arrived at the dealership, asked for my two contact people by name and met with both. I showed them my research, laid out for them what I wanted, and they went off to review and discuss options with "the powers to be" in an effort to satisfy my request and provide me with the best "deal" they could give. They returned within a short period of time, had my trade-in vehicle appraised and were able to give me a fair and acceptable trade-in price for my 2011 Prius. In addition, they offered a reasonable price a new Prius III that I was interested in which we decided to purchase. After meeting with the warrantee/loan person and transferring our belongings, we drove away in the NEW car we had just purchased, and left Hurlbert Toyota dealership very happy and satisfied customers. We could have purchased a vehicle at any dealership, however the decision to buy at Hurlbert Toyota was made possible as a direct result of the interaction with the Sales Person, Sales Manager, and the dealership's willingness to meet what I felt was "reasonable" terms and offer me an acceptable deal. They were extremely friendly and made us "feel at home". I am sure that my wife and I will be very happy with the purchase of our new Prius for years to come, and feel we have made some new friends.

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Employees dealt with

Dave Jarry and Jason Glaser


Reason For Visit
Sales (Used)

"Great experience"

I located the car I wanted on-line. The folks down there made the whole experience smooth and easy. The price was unbeatable. They were so friendly and helpful that my wife purchased a new car there several days later.

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Employees dealt with

Howie


Reason For Visit
Sales (New)

"John Norton was very informative and patient. He showed..."

John Norton was very informative and patient. He showed me the things I did not know the vehicle even had, a lot of the same features the last dealership did not take the time to do. I thought car buying was hard to do. This salesperson changed my views on the whole process.

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Employees dealt with

John Norton


Reason For Visit
Service

"We have purchased our Toyotas from Ara Kosandin and have..."

We have purchased our Toyotas from Ara Kosandin and have sent multiple friends and everyone has been very pleased with the level and quality of service during sale. We had purchased one vehicle at another Toyota Dealership, (Only because Hurlbert did not have the vehicle in stock, should have waited!) their service department did not assist in any way with the vehicle that they delivered. So I brought the vehicle to Hurlbert Toyota Scion they were able to find and repair the problem. The problem has not reoccurred. Steve Mills really went the extra distance to make sure that this problem was resolved. He went well beyond my expectations.

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Employees dealt with

Ara Kosandin, Steve Mills


Reason For Visit
Sales (Used)

"If you are looking to buy a really good, reliable car and..."

If you are looking to buy a really good, reliable car and wish to deal with a no-pressure salesperson, go to Hurlbert Toyota in Epping, NH, and ask for Howie Locke. Whether you end up buying a car or not, you will not be pressured. Mr. Locke is exactly the kind of salesperson I value: professional, straight-forward with a true customer service ethic, extremely knowledgeable, courteous, and attentive to you and what *you* are looking for in a car. Mr. Locke took the time to answer all of my questions about my new car even after I had signed the deal and had the keys in hand. I purchased a great certified pre-owned car for a fantastic deal! I couldn't be happier with my new car! Gene Lock in the financial department also contributed his professional excellence to my extremely positive experience. This is the second car I have bought from Hurlbert Toyota and I will be back to buy my next car there as well. The car I just traded in was the first car I bought at Hurlbert: a 1996 Toyota Camry with nearly 240,000 miles on it! I give Hurlbert Toyota my highest recommendation. Be sure to ask for Howie Locke. You will be very glad you did!

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Employees dealt with

Howie Locke


Reason For Visit
Service

"took 2004 prius in for minor recall work and wound up..."

took 2004 prius in for minor recall work and wound up with damaged water pump which had never been a problem and no sign of leakage...service manager extremely rude and master technician like talking to the wall.....now faced with $300 bill for new water pump...will never go back to Hurlbert!!

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Employees dealt with

service manager don and master mechanic steve


Reason For Visit
Sales (New)

"Background: Last September I bought my third Toyota from..."

Background: Last September I bought my third Toyota from Hurlbert Toyota. I also referred my fiancee and daughter-in-law to Hurlbert's where they bought their Camry (fiancee) and Scion (daughter-in-law). I also bought three Nissans form these people when the previously worked at a local Nissan dealer. So "Why"? The why is that Hurlbert Toyota is absolutely the best dealership that I've ever dealt with in 50 years of buying cars. And the four people that I named are the biggest reason that I make this statement (I followed them here). Tom Carlson, who was in sales prior to becoming a service manager at Hurlbert's, sold me the first of the vehicles mentioned above, and it was the first time in my life where I was not pressured but was treated with respect and dignity, not just somebody to make a sale. I believe that much credit goes to Ara, Tom's sales manager, who I imagine established this positive sales environment. I also receive the same outstanding service from Nick, who is now my salesman of choice, so that reinforces my belief in Ara. Part of buying a car or truck is financing and processing the paperwork. Gene has handled all six of my purchases as well as that of my fiancee and daughter-in-law. In every case Gene has found the best financing and put together the best package for us. He is quick, efficient and professional but he's also patient and helpful, especially for somebody like me who hates this part of buying a car. I also need to mention the great deal that I always get form the sales department at Hurlbert Toyota. I know without a doubt that I'm getting the best deal form these people. When I was buying my Tacoma last September I went to another local Toyota dealer out of curiosity and was given a quote a full $3000 more than the no-haggle, right up front quote that I got from Nick. How do you beat that? I was in for my 5000 service yesterday and realize that going to Hurlbert's is an enjoyable experience. The service department is first class and very efficient and always provides quick and professional treatment. But going to Hurlbert Toyota is also like going to a friend's house. I always make it a point to say hi to Ara, Tom, Nick and Gene. If anybody is thinking about buying a new Toyota or Scion or a good, pre-owned vehicle, do yourself a favor and go to Hurlbert Toyota. In fact, go to another dealership first and then go to Hurlbert and you will see what I mean!

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Employees dealt with

Ara Kostandin, Tom Carlson, Nick Bertsimas, Gene Locke
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