My problem only started after I leased my 2014 Sonata. My salesperson was Danny C. and when it came to payment options I requested to do smart pay since that worked well with my last Hyundai. I saw that payments were coming out of my bank account and didn't pay any more attention until I received a letter from Hyundai finance stating that I hadn't made any payments. I immediately called them and they told me to get in touch with smart pay. I called them promptly and it was realized that my money was going into the wrong account. I gave them the correct account number and asked them to forward all the funds to Hyundai finance. I called back Hyundai finance and explained the error and said that the funds were being transferred. NOBODY ever called me back to say that the funds never arrived. (They tell me now that it was MY JOB to follow up) From that point the nightmare began. I received daily calls telling me that if I didn't pay it was going into collections. They told me to pay them and settle my problem later because I was ruining my credit. I am a 69 year old widow who lives on a very tight budget. I called them frequently asking if it was settled and never got anywhere. I was told they'd check on it and get back to me. They didn't . On September 2nd I was told that it was finally settled and they promised that I wouldn't get anymore phone calls. On October 1st I got another delinquency letter. I called again and spoke to Brian. He told me that it was only settled on September 29th and would be posted by next week. Two days later my car was repossessed. When I called again I spoke with Amber, she told me that they repossessed the car because they sent me a check in August. They never sent me a check and I told her I wanted to see my signature and she told me it was never cashed. She actually told me to go to the post office and ask them if they have my check from August. That did it. I called Hyundai cares and they gave me a case number (6935335) and told me to call back and insist on speaking to a supervisor. I called again and spoke with Amber and told her I wanted to speak to a supervisor. She told me his name is Al but he was on the phone and he'd have to call me back in a few minutes. I waited all day, he never called. Then I called back and she gave me Bill (another supervisor)voice mail, I left a message and asked him to call as soon as possible. He never called back either. At this point, if I don't get any help in solving this problem, I'm going to retain a lawyer. I want my credit restored, I want the impound fees paid and I want my car returned to the driveway from where it was taken and I want compensation for the money I had to put out to take my granddaughters to and from school for the past week. I also missed three therapy sessions that were very important because I'm scheduled for surgery at the end of this month. Just a little info about me.....I live and take care of my daughter. She suffers from Multiple Sclerosis and needs my help on a daily basis. She often has to be taken into New York hospital for steroid treatments. Thank God that wasn't the case this past week. Please get back to me as soon as possible so I know where I stand. Thanking you in advance
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