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Hyundai 112

2112 Rte 112, Medford , New York 11763
Sales: (631) 576-4682

Makes: Hyundai|Service Center
 
Average
43% Recommend

Overall Rating 3.3

17 Lifetime Reviews

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Hyundai 112
17 Lifetime Reviews
Hyundai 112 Info
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Reason For Visit
Sales (New)

"Hyundai Finance"

My problem only started after I leased my 2014 Sonata. My salesperson was Danny C. and when it came to payment options I requested to do smart pay since that worked well with my last Hyundai. I saw that payments were coming out of my bank account and didn't pay any more attention until I received a letter from Hyundai finance stating that I hadn't made any payments. I immediately called them and they told me to get in touch with smart pay. I called them promptly and it was realized that my money was going into the wrong account. I gave them the correct account number and asked them to forward all the funds to Hyundai finance. I called back Hyundai finance and explained the error and said that the funds were being transferred. NOBODY ever called me back to say that the funds never arrived. (They tell me now that it was MY JOB to follow up) From that point the nightmare began. I received daily calls telling me that if I didn't pay it was going into collections. They told me to pay them and settle my problem later because I was ruining my credit. I am a 69 year old widow who lives on a very tight budget. I called them frequently asking if it was settled and never got anywhere. I was told they'd check on it and get back to me. They didn't . On September 2nd I was told that it was finally settled and they promised that I wouldn't get anymore phone calls. On October 1st I got another delinquency letter. I called again and spoke to Brian. He told me that it was only settled on September 29th and would be posted by next week. Two days later my car was repossessed. When I called again I spoke with Amber, she told me that they repossessed the car because they sent me a check in August. They never sent me a check and I told her I wanted to see my signature and she told me it was never cashed. She actually told me to go to the post office and ask them if they have my check from August. That did it. I called Hyundai cares and they gave me a case number (6935335) and told me to call back and insist on speaking to a supervisor. I called again and spoke with Amber and told her I wanted to speak to a supervisor. She told me his name is Al but he was on the phone and he'd have to call me back in a few minutes. I waited all day, he never called. Then I called back and she gave me Bill (another supervisor)voice mail, I left a message and asked him to call as soon as possible. He never called back either. At this point, if I don't get any help in solving this problem, I'm going to retain a lawyer. I want my credit restored, I want the impound fees paid and I want my car returned to the driveway from where it was taken and I want compensation for the money I had to put out to take my granddaughters to and from school for the past week. I also missed three therapy sessions that were very important because I'm scheduled for surgery at the end of this month. Just a little info about me.....I live and take care of my daughter. She suffers from Multiple Sclerosis and needs my help on a daily basis. She often has to be taken into New York hospital for steroid treatments. Thank God that wasn't the case this past week. Please get back to me as soon as possible so I know where I stand. Thanking you in advance Marge Verderber 917-514-7272

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Danny C.


Reason For Visit
Service

"Service"

If it were possible I would give zero stars. The service department is unreachable. My battery died when my car was 3 months old and had 1900 miles. I left 4 messages with service and 2 with the salesman. No one returned my calls. I had to go to Mid Island Hyundai. This is the worst, more unprofessional place I have ever been to.

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Brian Cotter


Reason For Visit
Sales (New)

"Professional but friendly."

Our experience at Hyundai 112 and particularly with our salesman MIKE DESIMONE was such that we would recommend them without question. MIKE was friendly but professional and very competent dealing with our particular requests. His knowledge of our vehicle's features and thoroughness in explaining them was superior. MIKE'S Manager LARRY HALL greeted us and checked in to assure that we did not have any concerns. We left with our new car feeling confident and satisfied. We will certainly call on MIKE and Hyundai 112 again.

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Employees dealt with

MIKE DESIMONE/LARRY HALL


Reason For Visit
Sales (New)

"Uncomfortable"

The sales associate I worked with was less than stellar, speaking condescendingly to me the entire time, and making no effort to create a deal or make offers on the car that I was looking at. The price was the price and there was no leeway. I felt pressured and looked down on because of my inexperience, and I'll be sure to not return.

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Tom Hassen


Reason For Visit
Sales (New)

"After dealing with the shady Atlantic Hyundai for hours..."

After dealing with the shady Atlantic Hyundai for hours and feeling frustrated, I was pleasantly surprised with the experience at Hyundai 112. From the moment we met James Boyd we felt confident that he had our best interest and was not the typical car salesman. I am happy to say that I am the proud owner of a 2014 Sonata purchased from James without any glitches or miss guidance. I would recommend this dealership and especially James Boyd!

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Employees dealt with

James Boyd


Reason For Visit
Sales (New)

"My 71 year old mother came home and said she had bought a..."

My 71 year old mother came home and said she had bought a car. I was concerned that she may have been taken advantage of because I wasn't there. I reviewed her paperwork and was delighted to see she was given top dollar for her trade and the price of the car was below the amount stated she should pay by edmunds.com My mother went on to say that the salesman Dan Ciotti and his Manager Lawrence Hall were total gentleman through out the whole process. My mom went on and on about how helpful they were. To top it all off I went down to the store to shake their hand and tip them for their service and they both refused to take my tip. Dan said to please just spread the word about Hyundai 112. That's my story I total recommend this place the staff is a class act.

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Employees dealt with

Dan Ciotti and Lawrence Hall


Reason For Visit
Sales (New)

"In good faith, we went to this dealer to buy an Elantra. ..."

In good faith, we went to this dealer to buy an Elantra. First thing, they told us our credit score was in the 500s. When we presented them with a printout of our score showing over 700, they said they made a mistake. They told us we needed a co-signer, we got one. They had advertised zero interest and then they told us we would have to pay 3.9% interest on a six year loan. They told us the first payment was not due for 90 days, or Aug. 18, 2013. We accepted the terms and signed a contract. We took the car home and two weeks after, we received a call from Larry Hall the general manager indicating they had made a mistake on the contract and that the first payment was due in 60 days, or on July 18, 2013 and that we should come in right away and sign a new contract. When we protested saying we have a contract, Larry said we had no choice but to come in and sign again with new terms. We called Hyundai Finance and they said no contract had been submitted or approved. They said it was between us and the dealer and if we didn't sign a new contract with the new terms, they could come and take the car from us. They were no help at all. We finally caved and went to the dealer to sign a new contract with the new due date. When we go there, Larry presented us with a new contract indicating the first payment was due on July 3, two weeks earlier than the original due date. When we asked why, he said Hyundai would only allow us 45 days and not the 60 days he had indicated earlier. These people are not to be trusted. There is something wrong with the way they do business. This is my first experience with Hyundai and it will be my last. I would never recommend them to anyone. They shoud be called "Bait and Switch Inc."

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Lawrence Hall


Reason For Visit
Service

"A couple months ago I went into Hyundai to get an FREE..."

A couple months ago I went into Hyundai to get an FREE oil change. I received it for free because the previous time I dropped off the car, they carelessly left a sharp tool in the car on the driver's side and it punctured me in the foot WHILE DRIVING. A previous time I went in to get the Tire pressure monitor fixed. We called several times previously and were brushed off - so we decided to go somewhere else to get it temporarily repaired. This time I was there for the actual part and repair, which they told me was now not covered since we went to someone else. I told them if they hadn't turned us away, we would have been there, but needed our car in drivable condition. I also asked about a part for a previously owned (traded in) vehicle that I had a receipt for and had already paid for. I asked if there was any possibility that I could get a refund or credit since they had the part in their possession and it was not going to be used by me. The part was $3 and change (almost $4). The man I talked to in parts took a look at my receipt and listened to what I said and replied "it's only $4, so not really a big deal." So, I was assuming that that meant I would get my money back, and stood there...but then it was obvious he meant that statement in Hyundai's favor and not in mine. I told him that that wasn't very good customer service, it's fine if I'm not getting my $4 back, but if you act like I'm not a valued customer, that is totally disrespectful. He then felt the need to put on a show - he reached in his pocket and pulled out his OWN WALLET and threw $4 at me from across the desk. I was completely appalled, and everyone waiting in the service area saw the whole scene. I told him keep the money, this was disgusting, I'm not touching it and I would definitely file a complaint. I was so embarrassed, angry, and disgusted - I was shaking from the whole incident. My husband (who I relayed the info to) called Hyundai immediately after and complained to the manager, NICK. Nick was very apologetic and said he would #1 - talk to the employee #2 - make a note on our account for a free oil change next time and #3 - we would get a refund for the repair that we shouldn't have been charged for (we DID receive the refund eventually). Fast forward to yesterday when I dropped off my car for another oil change. I asked the woman at the desk if there was a note on the account for the free oil change per Nick. THERE WASN"T. This wasn't a big surprise to me, since we have been treating us terribly there for a while now. When we came to pick up the car today, my husband went in and talked to one of the other managers. He asked the manager "Not sure if you remember me..?" and was cut off with his rude reply "I remember exactly who you are. You were the guy who forged a note and said it was from Nick" Meanwhile, it was just our own notes from being on the phone with Nick jotting down what he promised. Then he said "You scammed us out of that money and you won't be getting anything else out of us. ***** My husband walked out fuming. I have 60K miles on my car, so about 40K miles left before their 100K warranty is up with the vehicle...but now every time I go in there I dread it and have the feeling of "what next??" with how disrespectfully we are treated. There have been so many problems and I feel now that they are out to get me. Another very strange practice they have over there is whenever we had service done, they told me that I would get a survey and to "Make sure to answer 5 stars on all responses, otherwise call us". This is so strange and controlling...you can't ask someone to do a survey and then control their answers. I was only asked to do surveys when it was obvious that I had a good experience, and haven't been asked the past few times that were outlined in this complaint. I feel like this Hyundai location is totally mismanaged and don't have the customers interests in mind, they are there to get you in and out and take your money. That's IT. I have to say this just to end on a positive note - There is one person who has NEVER given us any issues, this is Vincent, who sold us the car - he is always pleasant, respectful and helpful.

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Nick, other parts dept. person, other managers


Reason For Visit
Sales (New)

"Two weeks ago we went into Hyundai 112to look at cars to..."

Two weeks ago we went into Hyundai 112to look at cars to buy. We were greeted by a very energetic salesman. We decided to purchase a new 2013 Elantra based on their offer of 72 month financing at 3.9 and no payments for 90 days. We had to wait a day for the paperwork to be processed, after waiting for over an hour for a decision. We had an appointment and couldn't wait any longer. We went back about 2 hours later to finaloze the deal, only to be told we had to come back again the next day because it was Sunday and too late. Never mind the fact that we had been there for hours already. So we go and sign and take delivery and everything is peachy keen....until yesterday (Sunday, June 2, 2013). We received a phone message from our salesman Brian which said that he made a mistake with the financing offer, Hyundai Financing kicked it out because he can't give us the 90 day deferred payment with the 72 month term, so as soon as we can we need to come down and fill out a new application for 60 months. We had told him while negotiating the deal that we had to keep our payment at a certain dollar amount and 60 months wouldn't work for us. This was before we signed or agreed to anything. So, we called back to say, no, this is clearly bait and switch and it's not our problem. The dealer would have to handle it. We got a call from the sales manager, Larry. He told us that we HAD to come in to re-sign on a new contract. Our only other option, he said, was to have them buy the car back from us, not giving any price information or what would happen to the $2500 down payment we gave. My husband spoke at length with Larry and he offered to give us 60 days deferred payments, and cut us a check for the 3rd month's payment, which we would have to give right back for payment. He also commented that we are "really making out on this deal". Really?? Larry has a very warped view of getting a deal. So, the facts, they had our credit application for over 24 hours, and we've had the car over 2 weeks, and they just figure this out now? Sounds like bull to me. I consulted an attorney who said that we don't have to do anything but meet the original terms of our SIGNED LEGAL contract. It is despicable to be treated as if we are too stupid to know our rights. This is being reported to the BBB and NY State Consumer Affairs, and anyone else I have to. I am also contacting Hyundai Financing to get their position on this issue. Real lousy snakes in the grass they are. Stay away from these con-men.

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Employees dealt with

Brian and Larry


Reason For Visit
Sales (Used)

"My experience with the dealership started out very..."

My experience with the dealership started out very positive with my conversations with the Internet manager Todd. We discussed pricing on a vehicle and he even offered to pick me up at the ferry as I would be arriving 1 hour away from the dealership. Todd turned me over to Chuck which assisted me to the point of agreeing on a price and giving him a deposit to hold the vehicle going into the weekend. I spoke with him on monday and stated that I have financing in place and will contact him back to let him know when I would be coming over. I planned to go over on Tuesday to finalize the deal and pick up the vehicle. I played phone tag all morning and when I finally spoke to him around noon he stated that they had sold the vehicle on saturday and that he did not run my credit card as he said he was going to as to hold the vehicle. I was very pleased with the whole process until this happened. I get that they are there to sell cars but when they ask for a deposit to hold a vehicle and then sell it anyway that says a lot about the people you are dealing with.

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Employees dealt with

Chuck Caputo
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