A couple months ago I went into Hyundai to get an FREE oil change. I received it for free because the previous time I dropped off the car, they carelessly left a sharp tool in the car on the driver's side and it punctured me in the foot WHILE DRIVING. A previous time I went in to get the Tire pressure monitor fixed. We called several times previously and were brushed off - so we decided to go somewhere else to get it temporarily repaired. This time I was there for the actual part and repair, which they told me was now not covered since we went to someone else. I told them if they hadn't turned us away, we would have been there, but needed our car in drivable condition. I also asked about a part for a previously owned (traded in) vehicle that I had a receipt for and had already paid for. I asked if there was any possibility that I could get a refund or credit since they had the part in their possession and it was not going to be used by me. The part was $3 and change (almost $4). The man I talked to in parts took a look at my receipt and listened to what I said and replied "it's only $4, so not really a big deal." So, I was assuming that that meant I would get my money back, and stood there...but then it was obvious he meant that statement in Hyundai's favor and not in mine. I told him that that wasn't very good customer service, it's fine if I'm not getting my $4 back, but if you act like I'm not a valued customer, that is totally disrespectful. He then felt the need to put on a show - he reached in his pocket and pulled out his OWN WALLET and threw $4 at me from across the desk. I was completely appalled, and everyone waiting in the service area saw the whole scene. I told him keep the money, this was disgusting, I'm not touching it and I would definitely file a complaint. I was so embarrassed, angry, and disgusted - I was shaking from the whole incident. My husband (who I relayed the info to) called Hyundai immediately after and complained to the manager, NICK. Nick was very apologetic and said he would #1 - talk to the employee #2 - make a note on our account for a free oil change next time and #3 - we would get a refund for the repair that we shouldn't have been charged for (we DID receive the refund eventually). Fast forward to yesterday when I dropped off my car for another oil change. I asked the woman at the desk if there was a note on the account for the free oil change per Nick. THERE WASN"T. This wasn't a big surprise to me, since we have been treating us terribly there for a while now. When we came to pick up the car today, my husband went in and talked to one of the other managers. He asked the manager "Not sure if you remember me..?" and was cut off with his rude reply "I remember exactly who you are. You were the guy who forged a note and said it was from Nick" Meanwhile, it was just our own notes from being on the phone with Nick jotting down what he promised. Then he said "You scammed us out of that money and you won't be getting anything else out of us. ***** My husband walked out fuming. I have 60K miles on my car, so about 40K miles left before their 100K warranty is up with the vehicle...but now every time I go in there I dread it and have the feeling of "what next??" with how disrespectfully we are treated. There have been so many problems and I feel now that they are out to get me. Another very strange practice they have over there is whenever we had service done, they told me that I would get a survey and to "Make sure to answer 5 stars on all responses, otherwise call us". This is so strange and controlling...you can't ask someone to do a survey and then control their answers. I was only asked to do surveys when it was obvious that I had a good experience, and haven't been asked the past few times that were outlined in this complaint. I feel like this Hyundai location is totally mismanaged and don't have the customers interests in mind, they are there to get you in and out and take your money. That's IT. I have to say this just to end on a positive note - There is one person who has NEVER given us any issues, this is Vincent, who sold us the car - he is always pleasant, respectful and helpful.
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Nick, other parts dept. person, other managers