Hyundai of Franklin

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hyundai of Franklin:
This is the best automotive dealership that I have ever had the pleasure of dealing with. I have now purchased 4 cars from this dealer, and have nothing but good things to say.

The sales staff is very friendly, accommodating, low pressure, and willing to go above and beyond to make sure that your experience is the best.

My experience with the service department leads me to believe the previous review was either made up or someone who had done something to void their warranty. Mickey and Dung are nothing but gentlemen.

If you like going back to a dealer and seeing the same faces every time you walk through the door, this is your place. The dealership is more like home than a place of business. Thank you Franklin Hyundai! Thank You JP and Joe Ben!


Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Hyundai of Franklin:
While I did not buy my Hyundai at this dealership, I found their service department to be ridiculous in enforcement of the warranty terms. My Hyundai Accent developed Transmission problems (a common issue with these cars). While I did all the maintenance on time, including my 30K and 60K required maintenance, because I did not change out a timing belt at 60K miles, they said I invalidated my warranty. The timing belt was not the issue, and is in good shape and does not need to be changed. The work is being done now at an independent mechanic and I promise this will be the last time I use this dealership ever!

Was this review helpful to you? Yes | No