We shopped several Hyundai dealers looking for the right fit (not necessarily the best price), including one that is 5 miles from our home. In the end we found both at Hyundai of Keene. Despite the fact that it's a 80 mile drive we now consider this our home dealership.
It started with the NO pressure and friendly nature of our salesperson, Ryder Carbone. If you've ever sold me a car before you'd know that I'm not there to make friends. Instead, my goals are to ensure that I'm dealing with an honest dealership, one that remembers customer service is key and one that I know will be there if there are any issues down the road.
Ryder's easy going way, no pressure sales approach and accommodating nature gave us a good feeling. We settled on a good price for the new car, a great trade-in value on our Mazda and signed on the dotted line.
Next we were off to finance where we met Bob Pedersen. He very efficiently handled the paperwork and the process was much quicker than any other dealership we've dealt with. Bob is also quite hilarious, which even made the process fun.
It was less than two hours from when we walked in the door until we had all the paperwork done. It could have easily been 30 minutes faster but for my wife and I visiting with staff and asking questions. Although we weren't necessarily looking for the best price (remember the other things that are important to us), the end deal was $1500 less out of pocket than any of the other dealerships we tried to work with. Win, win.
As part of the deal, Hyundai of Keene threw in a free remote car starter. There was one minor glitch with the installed hardware (the sender unit failed and threw a trouble code). We contacted service and spoke with Doug Summerton. He was great and arranged for us to drop the car off and provide a loaner for a couple of days. As it turned out, the installer was at the dealership when we arrived and the situation was resolved in 30 minutes. We headed home and haven't had any problems since.
Sorry to get windy, but we couldn't be happier with this dealership. We've referred several family members and friends and they have customers for life. Oh yeah, the car is great too!
I Recommend This Dealer:
Ryder Carbone, Bob Pedersen, Doug Summerton
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