My wife took our 2012 Elantra in for a "Service Campaign Notification", otherwise known to most of us as a RECALL and while there receiving service at the appointment time, mentioned that there was a bad shock on the rear of the car, and a clicking noise from the front when going from park to Drive, or drive to Reverse, etc. The shock on the right rear wasn't absorbing, it was frozen in place and wouldn't bounce properly. This was determined easily by bouncing the rear corner of the car.
She was told that the car was under warranty still, (it only has 37,800 miles), but, if he inspected it and decided it wasn't covered, she would owe a 89.00 fee for the inspection.
It would seem that since the car was already there for the Recall, that he simply could have looked at the shock and seen that it hadn't been damaged externally, then scheduled time for the repair. The car hasn't ever been wrecked, there is no reason that the defective shock wouldn't have been a warranty replacement, yet, due to his warning, she left and came home for me, her husband, to take care of the repair. I thought I was done with doing repairs when we bought this new car, at least for the length of the warranty.
I removed the shocks, both look perfect outside yet only one works properly. The free travel on the right rear shock was restricted to only slightly over 1 and a half inches, instead of the normal amount, and felt as if it bottomed out at that point. Replacing the shocks fixed the problem. I replaced the set, as one worn shock and one new shock of another brand, would absorb unevenly.
We won't use this dealership again, despite buying the car there originally.
It's always something when doing business there, generally their effort to take money out of our pocket above and beyond the reasonable amount. We were told when we bought it, that even the battery would be covered for that period of time. Of course, unless they decide for some reason that it's your fault that it's damaged.
I can't trust them to be objective, they seem to like getting into my wallet too much.
Additionally, there was no consideration for the safety of the operator.
She told them that not only the shock was an issue, but also the clicking sound which could be a damaged axle or CV Joint, or even a brake issue, causing her to be stranded somewhere needlessly, if damaged. They did nothing-NOTHING!
No more Hyundai vehicles, no business with Hyundai of Louisville for any vehicle.
I Recommend This Dealer:
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