I love their service department and have never had a problem with them. On the other hand, In my humble opinion the new F&I guy is losing Mr Strickland Money! I offered a reasonable amount for a pre-owned vehicle to include the difference for my trade in. I researched this using many sources over the net. From my research, they would have made at least three to four thousand on the trade in plus the finance percentage for the new buyer. They would have made another three to four thousand plus the finance percentage for the loan on the vehicle I wanted to purchase! I asked them to prove me wrong, if they were going to lose money show me the invoice for the vehicle I wanted to purchase. I was told it doesn't matter what they paid, it's all about fair market value. If that were the case they would not have low (three thousands below market value) balled me on my trade in. Mr Strickland, I know you are running a business and not in the habit of giving away vehicles, but you might want to tell your F&I guy how much of a profit is enough.

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DO NOT GO HERE! THEY ONLY CARE ABOUT THE SALE! My husband and I went here for a used car. We made arrangements to see a car and called everyday to make sure the car was still there until we could make the 2 hour drive there. We get there, immediate get told the car was sold...even after calling ON THE WAY THERE to make sure it was still there. We were lied to numerous times. We told them our price limit and that we were not budging. They kept trying to push financing a more expensive car. We text drove one he promised to "make in our price range"....we drove it and decided to get it. We get inside and they tell us 1,000's over our price range. I don't know what they didn't get about us saying we were going any higher than our set price...then push for us to finance the other 1,000's. I total get they are a dealership and want to rip you off and make the sale, but this was ridiculous. They got our hopes us for the original car we wanted, for it to be sold. Then got our hopes up text driving another car we wanted, just to lie about the pricing. It was a horrible experience and a waste of hours of our lives. NEVER AGAIN!

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I drove 400 miles to Hyundai of New Bern to buy my 2013 Veloster Turbo. It was the closest one available at the time in that configuration.
There was another one within 50 miles, but they tried charging $2000 over MSRP and $600 dealer fee, in addition to lying, deceiving, and playing games.
Hyundai of New Bern gave me a price over the phone that was under MSRP, which is impressive considering there were only a few of these cars out and most dealerships were adding markup.
I was apprehensive going so far to get my car, especially after the horrible experience at my local dealer. But everything went as smoothly as it could. Everyone was very friendly and helpful and were going out of their way to help me. There were no hidden fees and they never changed their story. They drafted all the papers ahead of time, including everything needed for my state (not NC). They also accepted the recent graduate and Motozuma discounts without an issue. I signed the papers and was out of the dealership within an hour.
In addition, they were very responsive after the purchase as well. My state took forever to process the paperwork, so my dealer temporary tags expired before my regular plates came in. I called New Bern and they called my state and took care of it, even though the delay wasn't New Bern's fault and they didn't owe me anything at that point.
After the depressing experience at my local dealer, Hyundai of New Bern was refreshing and made car-buying actually enjoyable. The owner of the dealership and the employees really seemed to care about their customers.

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This service department is very unprofessional. I recently purchased a 2012 Sonata from a competing dealership in Goldsboro, NC. My stereo stopped working today. When i spoke to the service department, the first question they asked was, "where did you purchase your car?" When i told them Goldsboro, the department rep told me that they wouldn't be able to look at my car until next Thursday or Friday, but if I should try Goldsboro and they might be able to get me in today or tomorrow. I live less than 4 miles from the New Bern dealership. I don't see why i should have to drive 50 miles to get some basic warranty work completed.

If anyone else from the New Bern / Jacksonville area is looking for a Hyundai, i would recommend making the drive to Goldsboro. I saved almost $3,000 on my vehicle and their service department was able to get me a next day appointment.

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I bought a 2006 Nissan Altima at Hyundai of New Bern on May 7, 2011, and we shook on an agreement that my payments would be $137.00 for 6 months with the first payment deferred for 2 months. After the 6 months the loan would be renegotiated for a lower interest rate. I received my first bill from Wells Fargo Bank stating that my 1st payment would be due on June 21st for $239.00!! TOTALLY different from the agreement I shook on. I didn't read the papers I signed because I trusted them. GREAT BIG MISTAKE!!!

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