My Review Of Hyundai of New Port Richey Certified Used Cars:
My G/F and myself were shopping for a vehicle and had placed a few online approvals to see what we could afford. We really dont have much on the way of money. Our first contact was with Autoway and we weren't able to meet the down payment cost. SO we drove to the Hyundai dealership in N.P.R. and started looking at 08-10 sonatas, but my g/f wasn't really impressed with the look of the vehicle however she did spot a Pontiac G6 Gt 2008 4 door that caught her eye. She has primarily been a "sports" car driver and was impressed bye the vehicle. I asked a few times and finally got the :Vehicle Fax Report" where i learned the car had been a Loaner for 6 months then went to private owner. Now the car was nice don't get me wrong but there were minor wear and tear issues plus who knows what people do to and in demos? Plus it was an 08 model with 58,000 k and a price tag walking out the door of 15,5 or so. Well in her enthusiasm to buy a car we start on paperwork when she gets a call from the original Autoway salesman who has offered to personally help us do the down payment and after finances and all the car would be 11,500. No this is the 2009 model little less fancy but with one 86, yes 86, year old driver. Avg speed in vehicle was 25 mph!!! We got a kick out of that! Has all maintenance records all good immaculate shape and cheaper by almost 5 grand! great deal well these clowns from Hyundai stated I had nothing to do with the loan and so forth. lol. Wow if only they knew. The gentlemen Jason was what i felt to be argumentative, unprofessional, and rather petty and almost bullyish in his attempt to get us to buy this car. If his dealership cannot compete in a fair market then they lose. Not my fault it is called being a consumer and taking the BEST deal I can get for my own and my gf of 4 years self interest!!! So after we abruptly left to go meet the Autoway man to close the deal on the 09 we find we have no title to our vehicle. They semed to have conveniently kept that little piece of info. Now the Hyundai dealership is a good 20 minute drive for us so it was a big BIG inconvenience. I go in ask for my g/f title Jason calls Rob who brings title Jason walks out. I ask the gentlemen in the office who the manager is that i would like to make a complaint as to how i felt iwas being treated. He actually has the audacity to turn his back and walk out of the office leaving me there by myself! I say You seriously going to be so disrespectful and unprofessional and just turn your back on me? He says yep and keeps walking. Now at this point I felt very disrespected and let loose a few choice words to let him how I felt by him disrespecting me by walking away and turning his back on a CUSTOMER. He states get out of my showroom if you are going to curse ( I said F once) I told him to give me my title or i would call the police and have him arrested for theft. At this point I got the title and declared rather loudly that i would do everything possible to bad mouth that dealership. Not Hyundai I stand behind that product. But boy does those yokels need to learn a thing or 2 about respect. I WOULD NOT RECOMMEND AND INTEND TO DETER ANYONE I CAN FROM PURCHASING A HYNDAI AT YOUR DEALERSHIP. Thanks for you patronage!
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Hyundai of New Port Richey Certified Used CarsAdded:
4/11/2012 1:36:59 PM
Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses might lie; whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope in the future that you will give us the opportunity to show you what an exemplary experience we normally provide to our customers at Hyundai of New Port Richey Certified Used Car Center.