I bought a new 2015 Tundra with Warn bumpers and winch and didn't receive the new truck until after making 2 monthly Toyota financing payments while the truck was in their shop. I had provided a photo of the Warn winch and bumper to the Manager, James. James had a cheaper version installed first but later rectified it by starting over and installing what we had originally agreed upon. It went through about three versions before I got what we had originally agreed upon. That's why it took so long to get my truck!
When I finally got the truck I was relieved and they found a way to not send me their "CSS" which is the customer survey form that affects their official ratings with Toyota. I didn't mind too much even though I DID notice the pattern of dishonesty. Then a few months later when I used my winch for the first time, the winch turned out to not be attached to the spindle. I brought it back to them and they said that wasn't their fault, so I took it to Olympia Toyota to fix for an additional $281.02. I will never do business at I-5 Toyota again. They are hucksters and don't know the meaning of repeat business.
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