Charlie has helped my husband and I with two cars now, and also a couple of our family members. Every interaction with him is pleasant, encouraging, honest, and he leaves us feeling appreciated and welcomed back. Each time he has gone above and beyond to find the perfect car for us for the perfect price! He spent so much extra time just getting to know us as people, rather than just seeing us as another sale. I wouldn't go anywhere else!
I drove away super happy thanks to Aimee! She really made sure to find me the perfect vehicle, listening to my needs and wants, and worked on getting exactly what I wanted! (She was never pushy! I SO respect and appreciate that!!) Thanks to Aimee, I found and love my new Toyota Highlander!!!
"Drove away with a great ride and great experience."
I went to 'kick' some tires and with the help of a great salesman, George Quantz, I ended up driving away with great used truck. I was looking for a quality hauler and George walked me through two different dealership lots.
I found a low mileage used diesel F350 that almost looked new. I was happy with the entire experience, from George's willingness to look over the offerings, to the closing deal. I-5 Toyota definitely earned a fan with me.
My husband and I recently purchased a Mercury Mariner and George helped us wirh the purchase. I will recommend I5 Toyota and him to any friends who are interested in purchasing a new or used vehicle. George has been great to work with. We will be back in the future.
The visit was very smooth. Chris Smith was extremely easy and fun to work with. I haven't bought a new car in years and he walked me thru every thing with ease. I would recommend this dealer ship to anyone good credit or bad.
"Ron Moore & Kris Smith were awesome. I got finance & a car:)"
I never thought anyone would finance me in a million years. They helped me get to financed and a beautiful 2012 Ford Fusion. Thank you so much. It was the most pleasurable experience, no pressure I have ever had in my life. I feel safe in my new used car. Both of you deserve kudo's. I can't Thank you Kris Smith and Ron Moore enough. I have already told all my fellow employees and friends about you both. I'm sure you will be very busy soon. I strongly recommend them to see you. I guaranteed they would not be sorry. Thank you so much again. Kris and Ron. Sincerely Debra Reilly. 2016
We bought our first car through Bill Kale, and he was excellent. He comes across as a genuine guy, he's Not too pushy, and did his best to work with us..and got us just the used car we wanted. (we also get all of our services done here too) and everyone is really nice.
I actually came back and bought another car from here because of our experiences with Bill.
I bought a new 2015 Tundra with Warn bumpers and winch and didn't receive the new truck until after making 2 monthly Toyota financing payments while the truck was in their shop. I had provided a photo of the Warn winch and bumper to the Manager, James. James had a cheaper version installed first but later rectified it by starting over and installing what we had originally agreed upon. It went through about three versions before I got what we had originally agreed upon. That's why it took so long to get my truck!
When I finally got the truck I was relieved and they found a way to not send me their "CSS" which is the customer survey form that affects their official ratings with Toyota. I didn't mind too much even though I DID notice the pattern of dishonesty. Then a few months later when I used my winch for the first time, the winch turned out to not be attached to the spindle. I brought it back to them and they said that wasn't their fault, so I took it to Olympia Toyota to fix for an additional $281.02. I will never do business at I-5 Toyota again. They are hucksters and don't know the meaning of repeat business.
I bought a 2012 Toyota Camry in Olympia and contacted the original owner who had bought the car
new at !-5 Toyota in Chehalis. She said for me to call them and they would have all the service records. When I called they wouldn't release the records to me. I told them I was the new owner and the could check with DMV if they didn't believe me. What is the problem with releasing service records.
They could have easily deleted any of her personal information if that was their concern. I wouldn't recommend this dealership as the bad revues they get for simple request and promises that are not followed through on. I will not be using them for service.