I. G. Burton BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of I. G. Burton BMW:
I participated in a BMW customer satifaction survey after having service done on 2 of my BWMs. Both cars came home worse than when they went in. I told the person who called for the survey how bad my experiences have been with this dealer over the years and that information made its way back to the dealership word for word. The dealers responce was that we are no longer able to have our cars serviced there. So much for improving customer service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of I. G. Burton BMW:
I was on vacation and this dealership was the closest to my location. I had a bad caliper hanging up on my car. I called them on a Friday morning explaining my situation. Mike told me to bring the car in and they will work on it, but let me know that they might not have a caliper there and might have to order one. They were able to order the part, get it there, install it and get me my car back by mid day Saturday. Allowing me not to be stranded there longer then I needed and all the while doing a great job. Only draw back I could find were a few dings on my rims around the lugs from when they had to take the wheels off. Mike did a great job explaining everything and working his hardest to make sure that I would be able to leave the state at my scheduled time. I recommed this dealership to anyone as they performed exceptionally under the demanding contraints of my situation.

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