I made a lease purchase at this dealership but I live in Huntsville, AL. One of their known advertising tactics is to provide 12 months NO COST maintenance as persuasion to buy at Infiniti of Cool Springs. They also advertise Door to Door delivery to Huntsville, Knoxville, and Bowling Green area but it’s interesting to me that they deliver to these places outside of the Nashville area but don't provide reasonable assistance for those customers in addition to the delivery they promise. I live in Huntsville, AL and I was provided with the 12 month NO COST maintenance package but the catch is you can ONLY use it at the Infiniti of Cool Springs. This is an Inconvenient for a customer to travel to Nashville, TN just to get an oil change. I inquired with services department and Customer relations to see if it was possible for them to reimburse the cost if I go to a local dealership or provide me with a waiver so I may take advantage of the 12 months NO COST maintenance package. Both persons provided with the same inconvenient message stating I may not be provided with services at the local infiniti dealership in Huntsville, AL and I must come to Nashville, TN to get my oil change because this service is not provided by Infiniti. I have the choice of using two tanks of gas which is $ 120 round trip to get to Infiniti of Cool Springs or purchase the oil change and tire rotation at the local dealership. How is this dealership happy to deliver a car in areas outside the Nashville area but not accommodate those customers with the services advertised in their local areas? It seems that the sale is all infiniti of Cool Springs is after and once the sale is complete the customer is no longer a concern.
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