Read Reviews Infiniti of Naperville-Lisle

Infiniti of Naperville-Lisle

Infiniti of Naperville-Lisle

1550 W. Ogden Ave
Naperville, Illinois 60540


Sales: (630) 241-3000
Service: (866) 901-9409
Parts: (630) 241-3000

Manufacturer: Infiniti

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 519 reviews

4.9

4.9 out of 5

757 lifetime reviews

Infiniti of Naperville-Lisle

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?





Certified: Infiniti of Naperville-Lisle

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Infiniti of Naperville-Lisle has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Infiniti of Naperville-Lisle

NEW LOCATION - Infiniti of Lisle is now Infiniti of Naperville-Lisle; we’ve moved our Lisle, Illinois location to a brand new state of the art luxury car dealership in Naperville, Illinois. We are the largest Infiniti Dealer in Illinois and are determined to be number one in the Nation.
Our exclusive customer care programs help set us apart from other Chicago area luxury car dealerships. We are so confident in the quality and condition of our pre-owned cars that we proudly offer a 7-DAY EXCHANGE GUARANTEE*. We offer our Infiniti owners FREE LIFETIME Oil Changes* to help keep your car running like new. For those Infiniti owners that find it inconvenient to drive to our Infiniti Dealership we offer Free Vehicle Pick-up & Delivery Valet service*.
Infiniti of Naperville-Lisle is also the 2012 National Infiniti DealerRater Dealer of the Year! So we hope you will contact us for your next new or pre-owned vehicle. Infiniti of Naperville-Lisle, A DEALER YOU CAN TRUST!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:30 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 AM

Tuesday: 7:00 AM - 7:00 AM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

FREE Pick up & Delivery Service Valet Customer Lounge Area
First Oil Change FREE Drive-In Service
Free LIFETIME Oil Changes Express Service
7 Day Pre-Owned Exchange Guarantee Free Coffee
Over 60 FREE Service Loan Cars Free WiFi
Cable TV Parts Store
After Hours Drop-Off Shuttle Service
Children's Play Room Vending Machines

baaabs
4/28/2013 10:28:40 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Abe PremaniAbe Premani
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Infiniti of Naperville-Lisle:

Abe made everything so easy to obtain the car of my dreams. He was very personable and helpful in getting all the paperwork done timely. We appreciated all the extra effort he went through to make this sale possible.

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:23:38 PM

Infiniti of Naperville-Lisle would like to thank you for your outstanding review and for purchasing your new vehicle from us. We love to hear when our sales team does a good job and exceeds expectations so thanks again. Please feel free to recommend our dealership to any of your family or friends. Our entire staff wishes you safe/happy driving and looks forward to seeing you again soon!

Twitter
cj2543
4/27/2013 11:24:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy ChinRandy Chin
Scott RehfeldtScott Rehfeldt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Infiniti of Naperville-Lisle:

I was treated with exceptional high customer service through explaining my vehicle and building a quality working relationship. The product of Infiniti has always been top quality!

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:22:13 PM

Infiniti of Naperville-Lisle cannot thank you enough for your business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville-Lisle staff wishes you happy and safe driving this spring!

Twitter
bobfarb
4/27/2013 12:20:34 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan IndelicatoRyan Indelicato
Ray WolskiRay Wolski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Working with Infiniti of Naperville was very easy. They are a professional dealership. The transaction went smooth and easy. Everything was as it should have been. I made the deal from St. Louis and drove my trade to them. Great job, Thanks! There are some dealers in the St. Louis area that should take lessons on your professionalism!

One last item, the dealership ask me to provide a rating of the service I received. They did not ask me to rate them highly like other dealers have done on past purchases.

I would highly recommend them if you are in the market.

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:20:59 PM

The staff at Infiniti of Naperville-Lisle would like to thank you for your outstanding and very thorough review of our dealership along with the perfect DealerRater score. It is wonderful to hear that even though you had to come to us from out of state you found the experience worth the drive. Ray Wolski will always be available to answer any future questions and we look forward to seeing you again if you have any other automotive needs. Happy and safe driving the rest of this spring in your new vehicle!

Twitter
SMZJR
4/27/2013 11:59:18 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Patrick McLainPatrick McLain
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

I have stayed away from dealers for many years because of past experiences-this place really changed my mind. Never had this nice of an experience purchasing a car. They are a high end dealer, but they really take care of us small guys too! Keep up the good work! Very Impressive!

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:16:54 PM

Thank you for the outstanding review, the perfect DealerRater score and for purchasing your new vehicle from Infiniti of Naperville-Lisle. We are very happy to hear that the time you spent with Patrick McLain was enjoyable and that he was able to put you in your vehicle of choice. Please give us a call if you have any future questions and feel free to visit us again for any other vehicle purchasing needs. Happy and safe driving till we see you next!

Twitter
katie5580
4/26/2013 11:43:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan IndelicatoRyan Indelicato
Tony SaldanaTony Saldana
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

This dealership is the best!! When I needed to get a new car, I called Tony Saldana, who my family and I have worked with in the past. When Tony provides a quote, he doesn't start out high to see what he can get out of you. He is fair and quotes the best price he can get. Another Infiniti dealership (Infiniti of Clarendon Hills) had originally quoted me $150 MORE a month for a G37x lease than Tony's initial quote. He is completely trustworthy and knows the product. He is a great guy to work with, too!

Ryan Indelicato showed me the ins and outs of my vehicle and even though it was past closing time by the time we got in my car, he made me feel like we had all the time in the world. He was completely focused on ensuring that I was comfortable with the car and knowledgable of its many, many features.

Finally, even the finance department went above and beyond for me. I had an insurance issue come up and Joe in the finance department went out of his way to help me, even though it was on error on my part, not his. Great customer service.

The team at Infiniti of Lisle-Naperville is top notch. Even though I live much, much closer to Clarendon Hills, I will give my business to Infiniti of Lisle-Naperville time and time again. They are honest and put the CUSTOMER first.

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:14:21 PM

Infiniti of Naperville-Lisle is very happy to hear that you found your entire experience with our dealership from start to finish more than acceptable. We would also like to thank you for the perfect DealerRater score. Please come again soon and visit us for service on your new Infiniti, but until then we wish you happy/safe driving this spring!

Twitter
JS0816
4/25/2013 2:42:13 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Kozar
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Bob was friendly, very informative, no sales pressure and completely honest! He was excellent to work with and made the purchase process smooth. I highly recommend working with him!

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:10:59 PM

Infiniti of Naperville-Lisle would like to thank you for your excellent review, perfect DealerRater score and of course your business. It is great knowing that you found our process to be friendly and informative. We look forward to seeing you again in the future and wish you happy/safe driving in your new vehicle!

Twitter
Nocarbon
4/25/2013 2:33:57 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Kozar
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

We drove 3 hours for this car. Bob was fantastic, truly. Low pressure, available for questions, just top notch. Thanks much for the great experience

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 5/8/2013 1:08:51 PM

Infiniti of Naperville-Lisle would like to thank you for your business and for the time you took out of your day to drive all the way to our dealership. It is wonderful to hear that you found our customer service to be beyond exceptional. Please give us a call if you have any future questions or issues and enjoy driving your new vehicle. From the entire Infiniti of Naperville-Lisle staff, we wish you happy/safe driving!

Twitter
odcardinal
4/22/2013 7:43:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan IndelicatoRyan Indelicato
Mark RosenbergMark Rosenberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Mark and Ryan were first class all the way. Mark walked us through all of options when it came to leasing a car. He went above and beyond to get us in the right car at the right price. He made us both feel very comfortable in what could be an uncomfortable situation. The dealership down the road, treated my wife and I as if we could not afford the cars we were looked at there. Mark and the rest of the team treated me and my wife with respect. So we decided to purchase a car from Mark at the same price point. Ryan was great at explaining all of the features of the car. They both took the time to answer any questions we had. We will definitely be back to work with Mark and Ryan. Thank you both so much.

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 4/24/2013 10:29:57 AM

Thank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville-Lisle. We are very happy to hear that purchasing a new Infiniti with Mark Rosenberg was an experience that went above and beyond any of your previous dealership encounters. Please feel free to give us a call if you have any future questions or issues and we look forward to seeing you in again in service when your Infiniti is ready for its first free oil change. Thanks again and happy/safe driving this spring!

Twitter
pmcnaughton83
4/22/2013 6:40:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Edie HebertEdie Hebert
Ryan IndelicatoRyan Indelicato
Rich LigezaRich Ligeza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Great experience overall. Edie was very helpful in getting a response to pricing quickly. I was able to make my deal over the phone, and, as promised, there were no hidden costs or fees. Rich was very professional and courteous and he got me in and out quickly as desired. He ensured that the process was seamless and stress-free. Ryan was very knowledgeable and presented the "crash-course" on the features of the car in a clear, concise way. Would buy here again, and would recommend this dealer to others.

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 4/24/2013 10:31:34 AM

Infiniti of Naperville-Lisle cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville-Lisle couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new Infiniti!

Twitter
jkim3459
4/22/2013 1:33:08 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy ChinRandy Chin
Steve JohnsonSteve Johnson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Messrs. Johnson and Chin were very professional, courteous, and informative. The best car buying experience I've had so far. I would strongly recommend the dealer to my family and friends.

Was this review helpful to you?    Yes | No

Response From: Infiniti of Naperville-Lisle
Added: 4/22/2013 10:39:59 AM

Here at Infiniti of Naperville-Lisle we would like to thank you for the terrific review, the perfect DealerRater score, your recommendation of Steve Johnson and of course your Infiniti purchase. We are very happy to hear that the service you received from Steve went way above your previous dealership experiences. Feel free to give us a call if you have any future question and happy/safe driving in your new Infiniti!

Twitter

<< Reviews 1-10 | Reviews 21-30 >>