Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: Joe (service)
My Review of Infiniti of Manhattan:
Post-sales was another nightmare (car inspection sticker, title, DIRTY brand-new car, etc.), but I'll describe the service here.
I had asked prior to purchase (new car) whether it had the steering column recall already done (researched through Edmunds.com), and was told it was. 2 weeks after purchase, the steering column's telescope broke (doesn't telescope and makes grinding noise, which is exactly what the recall fixes).
After bringing in the car to be examined, service technician said the recall was somehow missed and promised to call within a week to verify replacement part arrived. No call came; I had to call a week later to verify it had arrived, only to be told by the same tech that he had no idea what I was talking about until 10 minutes of rediscussion jogged his memory and find the part had indeed arrived.
Upon dropping off the car for service at the scheduled time, the service technician took 40 minutes to come to the service center to verify the work to be done (the service manager had to page him at least 5 times).
After the car was picked up, the steering column was fixed (amazingly), but the "complimentary car wash" (as noted on the receipt) left only finger smudges all over the car (obviously, there was no car wash) AND there were dirty smudges on the roof lining of the car!
Needless to say, I will NEVER use this dealer again!
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