Read Reviews Infiniti of Naperville-Lisle

Infiniti of Naperville-Lisle

Infiniti of Naperville-Lisle

1550 W. Ogden Ave
Naperville, Illinois 60540


Sales: (630) 241-3000
Service: (866) 901-9409
Parts: (630) 241-3000

Manufacturer: Infiniti

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 510 reviews

4.9

4.9 out of 5

777 lifetime reviews

Infiniti of Naperville-Lisle

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Certified: Infiniti of Naperville-Lisle

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Infiniti of Naperville-Lisle has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Infiniti of Naperville-Lisle

NEW LOCATION - Infiniti of Lisle is now Infiniti of Naperville-Lisle; we’ve moved our Lisle, Illinois location to a brand new state of the art luxury car dealership in Naperville, Illinois. We are the largest Infiniti Dealer in Illinois and are determined to be number one in the Nation.
Our exclusive customer care programs help set us apart from other Chicago area luxury car dealerships. We are so confident in the quality and condition of our pre-owned cars that we proudly offer a 7-DAY EXCHANGE GUARANTEE*. We offer our Infiniti owners FREE LIFETIME Oil Changes* to help keep your car running like new. For those Infiniti owners that find it inconvenient to drive to our Infiniti Dealership we offer Free Vehicle Pick-up & Delivery Valet service*.
Infiniti of Naperville-Lisle is also the 2012 National Infiniti DealerRater Dealer of the Year! So we hope you will contact us for your next new or pre-owned vehicle. Infiniti of Naperville-Lisle, A DEALER YOU CAN TRUST!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:30 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 AM

Tuesday: 7:00 AM - 7:00 AM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

FREE Pick up & Delivery Service Valet Customer Lounge Area
First Oil Change FREE Drive-In Service
Free LIFETIME Oil Changes Express Service
7 Day Pre-Owned Exchange Guarantee Free Coffee
Over 60 FREE Service Loan Cars Free WiFi
Cable TV Parts Store
After Hours Drop-Off Shuttle Service
Children's Play Room Vending Machines

Kenvortex
6/18/2013 4:09:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy ChinRandy Chin
Rich LigezaRich Ligeza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Infiniti of Naperville-Lisle:

This is the third car I have purchased from this dealership which speaks volumns in itself. My salesman Rich Ligeza contacted me out of the blue with a deal on a new car that I could not pass up and I'm glad he did. He went above and beyond by finding the car in the color I wanted and kept me in the loop the whole way through the process. Randy Chin took his time and did not make me feel rushed while educating me on every feature my new car has to offer. The whole experience was a treat!

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Response From: Infiniti of Naperville-Lisle
Added: 6/19/2013 1:16:33 PM

Infiniti of Naperville-Lisle cannot thank you enough for continuing to be a part of our dealership family and for the wonderful review. We are very happy to hear that your experience with Rich Ligeza was just as satisfactory as your first vehicle purchase from Infiniti. Please give us a call if you have any future questions or issues and we look forward to seeing you again soon when your new Infiniti is ready for its first service. Thanks again and happy/safe driving!

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knobtab
6/18/2013 11:23:55 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean PelkeySean Pelkey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

My wife and I purchased a pre-owned JX35 from Sean Pelkey. He was extremely professional as he walked us through all the options on the lot. He made us feel very comfortable throughout the entire process and we are very thankful for all of his knowledge and expertise. We would highly recommend Sean to our friends and family when they are in the need of a new vehicle. Thanks for the great experience!
Bradley and Amanda Feiner

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Response From: Infiniti of Naperville-Lisle
Added: 6/19/2013 1:19:18 PM

Bradley and Amanda,

Infiniti of Naperville-Lisle cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville-Lisle couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new Infiniti JX35!

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MClass82
6/13/2013 11:31:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy ChinRandy Chin
Rich LigezaRich Ligeza
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

My search for a replacement Infiniti, to my G35 coupe, began approximately one year ago. During this time, I had been in touch with Rich Ligeza frequently. My goal was to find another G35 coupe, with low miles, as that was my favorite style. However, through daily web research, I came across a 2009 Infiniti G37X coupe. I contacted Rich, and after checking into it, he informed me that the vehicle was sold, pending customer financing. The catch was, the customer was unable to qualify for a loan, and was searching for another loan source. Rich followed up with the sales associate who held the deal, and kept me informed as to the status of the vehicle. As soon as the vehicle was released for sale, Rich contacted me immediately, and we arranged a time for me to view, and potentially purchase it. During the waiting process, I had contacted Rich on another vehicle on the website. He took the time to look it over, and then contacted me back with an overview, and his opinion of the condition of the vehicle. Upon arrival to Infiniti of Naperville-Lisle, I was greeted by the receptionist, and Rich met me up front shortly after. Without going into too much detail, out of 5 prior auto purchases, this was BY FAR the most exceptional experience I have ever had at a dealership. A seamless experience from start to finish, in a relaxed, professional environment. Rich's exceptional customer service, and honesty, sealed the deal for me. He is the reason why I made my purchase at this particular dealership, even though it is approximately 30 miles from my residence, as I have had many poor experiences with Infiniti of Orland Park in the past. Thanks to Adam, the financing process was very smooth, and I was given numerous financing options. Randy spent approximately 1 hour, explaining everything in the car, and showing me how to operate everything from navigation, to programing phone numbers, etc. I will continue to recommend Rich, and Infiniti of Naperville, to anyone in the market for a used, or new car. Thank you!

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Response From: Infiniti of Naperville-Lisle
Added: 6/17/2013 11:26:45 AM

Thank you for your recent purchase from Infiniti of Naperville-Lisle and for the positive review. We are always happy to hear when our dealership goes above and beyond any previous vehicle purchasing experiences and it is wonderful knowing that Rich Ligeza did a job worth recommending. We hope to see you again in the future and wish you happy/safe driving until your next visit.

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Ntokarz
6/12/2013 5:47:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rich LigezaRich Ligeza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Very easy car buying experience. this is my second time buying a car from rich! I would recommend others to buy cars from this dealer.

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Response From: Infiniti of Naperville-Lisle
Added: 6/13/2013 12:04:04 PM

Thank you from Infiniti of Naperville-Lisle for the excellent review and for your continued business. We are very happy that you have chosen to continue to be a part of our dealership family and that all your experiences with Rich Ligeza have always been exceptional. We look forward to seeing you again in service and wish you happy/safe driving this summer!

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Jmcnichols
6/10/2013 11:21:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill HainesBill Haines
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

We worked with Bill Haines and found him to be extremely professional and worked very hard to meet our needs. My wife and I agreed it was the most pleasant car buying experience we have ever had .
I have already recommended your dealership and Bill Haines to several friends.

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Response From: Infiniti of Naperville-Lisle
Added: 6/13/2013 12:02:13 PM

Infiniti of Naperville-Lisle cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Bill Haines and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville-Lisle wishes you happy/safe driving!

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teddyp12
6/6/2013 9:43:38 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan IndelicatoRyan Indelicato
Abe PremaniAbe Premani
Tony SaldanaTony Saldana
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Infiniti of Naperville-Lisle:

Let me start off by saying I usually don't like dealing with car dealership because I believe they are not really here to help the consumer but in this instant my car buying experience was very tolerable. With hat said, the only thing that was not so tolerable was when we discussed the price of the vehicle which I thought was a little high. In the future, I wish they would at least negotiate with the customer a little but I do understand the dealership stance. They are in it to make as much money as possible so I can't be too disappointed. Furthermore, my salesman was very nice and he even waited for my to return to the dealership to complete the deal even though he was scheduled to go home a few hours earlier. I really appreciate his patience in this matter. Thanks Abe

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Response From: Infiniti of Naperville-Lisle
Added: 6/6/2013 12:21:27 PM

Thank you for the positive review of Infiniti of Naperville-Lisle and for purchasing your new vehicle from us. Please feel free to recommend our dealership to any of your family or friends and don't forget to give us a call if you have any future questions or issues. From the entire staff at Infiniti of Naperville-Lisle we wish you the best with your new vehicle and happy/safe driving!

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exlex
6/5/2013 1:10:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy ChinRandy Chin
Bill HainesBill Haines
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Bill Haines was not only pleasant, but was very TRUSTWORTHY & knowledgable. He made the whole purchase process go as smoothly as possible. I would definitely recommend Bill to any interested parties.

Randy Chin was also very helpful in going over all of the important features of my new Infiniti @ delivery, as well as the service department.
He also offered his assistance in the future for any questions that might come up after I drive the vehicle.

And Adam Arliskas made me feel comfortable in explaining the financial data in a concise , but easily understood manner.

I was very impressed by the whole experience of dealing with Infiniti of Naperville/Illinois

Sincerely, James Kerstein ( former LEXUS customer )

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Response From: Infiniti of Naperville-Lisle
Added: 6/6/2013 12:18:39 PM

Thank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville-Lisle. We are very happy to hear that purchasing a new Infiniti with Bill Haines was an experience that went above and beyond any of your previous dealership encounters. Please feel free to give us a call if you have any future questions or issues and we look forward to seeing you in again in service when your Infiniti is ready for its first free oil change. Thanks again and happy/safe driving this spring!

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laurieruffolo
6/4/2013 9:11:35 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve JohnsonSteve Johnson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Infiniti of Naperville-Lisle:

Steve Johnson and Ryan Indelicato did a great job in selling and delivering my new Infinity. This dealership is wonderful to deal with.
I would recommend them to anyone. This is my fifth Infinity.

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Response From: Infiniti of Naperville-Lisle
Added: 6/6/2013 12:17:15 PM

Here at Infiniti of Naperville-Lisle we would like to thank you for the terrific review, the perfect DealerRater score, your recommendation of Steve Johnson and of course your Infiniti purchase. We are very happy to hear that the service you received from Steve has always been beyond exceptional. Feel free to give us a call if you have any future question and happy/safe driving in your new Infiniti!

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GaryPeck
6/2/2013 1:02:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy ChinRandy Chin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Infiniti of Naperville-Lisle:

Jeff Schwartz was fantastic to deal with...extremely professional. I strongly recommend him to anyone looking for an Infiniti. Randy Chin was also very helpful and thorough when delivering the car.

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Response From: Infiniti of Naperville-Lisle
Added: 6/3/2013 1:57:17 PM

Thank you for the excellent review of Infiniti of Naperville-Lisle and for your recommendation. We are very happy to hear what a wonderful time you had while searching for your perfect vehicle with Randy Chin. Please visit us again soon when your vehicle is ready for service and enjoy driving your new Infiniti!

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ANNIOP
5/31/2013 11:34:26 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan IndelicatoRyan Indelicato
Sean PelkeySean Pelkey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Infiniti of Naperville-Lisle:

SEAN AND RYAN PROVIDED AN OVERALL EXCELLENT EXPERIENCE. I WAS VERY HAPPY WITH THEIR SERVICE AND WOULD HIGHLY RECOMMEND THEM TO MY FRIENDS AND FAMILY. I WAS VERY PLEASED WITH MY ENTIRE EXPERIENCE AND WILL BUY A VEHICLE WITH THEM AGAIN

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Response From: Infiniti of Naperville-Lisle
Added: 6/3/2013 2:01:31 PM

Thank you for your recent vehicle purchase from Infiniti of Naperville-Lisle, the wonderful review and the recommendation. We are very happy to hear that the experience you had with Sean Pelkey was both informative and enjoyable. Our service department looks forward to seeing you when your new Infiniti is ready for its first free oil change, but until then happy/safe driving during this spring!

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