Infiniti of Scottsdale

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Shoffman

My Review of Infiniti of Scottsdale:
Our experience with Bob was great. We were replacing two cars and did a lot of shopping around over a two month period. Bob took the time we needed to get our questions answered and was a "straight talker". I really appreciate his approach to sales. He has a product he believes in and gives you the information you need to make an informed decision, no game playing. We were very impressed with the entire staff at Infiniti and love our new crossover.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mal

My Review of Infiniti of Scottsdale:
Over the past 7 years, I have purchased 3 vehicles from Infiniti of Scottsdale and have referred several friends and family members as well. As we all know, buying a car can either be a good experience or extermely painful and in my dealings with IOS, each time has been a good experience. They make the car buying process easy to understand and most importantly, treat me and my family with respect every time.

I also want to mention the IOS trackdays events. I have participated in 3 of them so far and it's a great way to spend a day. I own an FX 45 and trackdays gives me the opportunity to have a blast driving my car without having to look over my shoulder for a flashing red light. They take good care of you- food, refreshments etc... and I think the instruction I've received has made me a better/safer driver.
Thanks guys.
Mark L.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Seamans, Service Counter Personnel (all wonderful)

My Review of Infiniti of Scottsdale:
Having to take your vehicle in for service is not something most people would like to do, however, if you have to make this choice Infinity of Scottsdale is a place of service that can help with this angst. The personnel at IofS are friendly and courteous. I am not mechanically inclined, but I feel confident that the team knows what their doing with the explanations provided. I feel educated and relieved when I leave.

I would also like to extend my gratitude and appreciation for allowing me to participate in the IsoTrack days at Firebird Raceway on 10/25/09. This was one of the funest experiences I've had behind the wheel of any car. Driving my G35 on the track allowed me to become familiar with what my car is capable of doing and I have a new found respect for the road. I truly had a smile from ear to ear ;o) The staff was amazing, the event was organized well, the instructors were courteous and insightful and the food was good. I especially want to thank Mal as he is the one that communicated to me directly with details on this event - thank you Mal.

Sincerely,
Melissa G Martinez

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mal Kenney, Nick Seamans, Dennis Lowry

My Review of Infiniti of Scottsdale:
My wife and I have bought three new cars and one used SUV from this dealer. Our repeat business is a testament to how good IoS is. Their sales and service people are excellent (and is doesn't hurt that Infiniti makes excellent products). They also know how to look after their customers with events like the IoS Trackdays at Firebird Raceway - totally awesome!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: ios with hal was great

My Review of Infiniti of Scottsdale:
This dealer is first rate, My service given is always prompt and there is always an excellent car to use at no cost to me. The staff is always polite and go out of there way to take care of all my needs. The IOS Trackdays was again a great experience for me and I feel more comfident in using my car a higher rates of speed. Thanks again to the great professional driving staff who again made driving on a race track for the first time a total blast!!!!!! I also want to thank IOS for putting on such a fun and exciteing INFINITY GET TO GETHER! The classroom instructors were also very informative and made heading out for the track less stressful. Thanks again to IOS and for IOS Trackdays.Rich

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mal Kenny - Justin in Parts - Bob service director

My Review of Infiniti of Scottsdale:
I have brought my 2006 M45 in for service multiple time and have always been treated fairly and professionally. Always has a loaner car been available at my scheduled appointment and they even found out that I had a dead cell in my battery saving me from being stranded on the side of the road. Also Mal Kenny and the entire Infiniti of Scottsdale staff put on a Great IOS Trackday event with Pro Aurtosports at Firebird Int Raceway. Thanks Everyone!

Ken H. proud to own an Infiniti and I even spelled it right!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: BJ, Marlin, Mal, Justin

My Review of Infiniti of Scottsdale:
IOS was the first dealer I spoke with and where I first test drove the car. Who let me drive the car how I wanted, now how some dealers forced you too. Over the course of the next 2 months I spoke with every Infiniti dealer in the state, some that were in other states, and even one in California where I knew someone. I eventually went back to IOS because no one could match their price and service I was given. Finding the specific car I wanted was also becoming a nightmare. IOS was open to what I wanted, found the exact car I wanted, and got it on a truck from another state within a few hours. This seriously impressed me as I've played the "find the car" game with other dealers.

Having a dealer that not only supports but sells (with knowledgeable staff) aftermarket products is a huge plus for me. The only thing I wish was different is that IOS track days was told to me when I started the process months before actually buying the car. This would've sold me right then and there, but don't tell them that.

Assuming Infiniti continues to make a vehicle like the one I own now, you will have a customer for life.

Thank you for all your hard work and being what car dealer should be.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mal and Courtney

My Review of Infiniti of Scottsdale:
Infiniti of Scottsdale has always been customer focused. Great service after the sale and they provide those little extras that go a long way in winning loyalty. They recently sponsored their 5th track day at Firebird raceway and it was a grand time. My next Infiniti will definately be purchased from IOS.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mal Kenney, Justin and Leon in parts

My Review of Infiniti of Scottsdale:
Since purchasing my Infiniti, I have tried a number of the local Phoenix area dealers for service and warranty work. IOS is by far the best dealer in town! Their staff is always professional and eager to help out. They are always honest and take care of everything my car needs. Their parts and service people are knowledgeable and available for any of my questions, small or large and their prices are always lower. I live on the other side of the city from IOS so it is a bit of an inconvenience for me to drive to them for work but there is no other Infiniti dealer in Arizona who I would trust to do the work, do it right and for a fair price.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Shoffman, Lee Jones & Courtney Mutema

My Review of Infiniti of Scottsdale:
Everyone at the dealership was delightful to work with and extremely accommodating to my busy time schedule. I hate purchasing a new car - but Infiniit of Scottsdale made it fast and easy. I also thought I was receiving a good price without having to go through a lot of hassel. Thanks!!

Share on Facebook

Was this review helpful to you? Yes | No