Infiniti of Scottsdale

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Roberts(Sales), BJ, Lee

My Review of Infiniti of Scottsdale:
I was lucky enough to get the brand new infiniti G7 hard top convertible Bloomingdales premier edition. What an incredible car. I have gone from Jaguar to BMW, and they are nothing compared to the G7 Convertible! This dealer was so honest and easy to work with. I am from out of State, but they handled my transaction as if I was sitting right in their show room. The even worked with my Infiniti dealer in California to make sure I was taken care of. Everybody worked so efficiently to process my deal, and make sure that I got the exact car that I wanted. I would recommend Scottsdale Infiniti to everyone. My purchase was done quickly and they shipped the car to me right away. Follow up after the sale has been great, not only from Scottsdale Infiniti, but from my local dealer, Palm Springs Infiniti as well. I also own a 2009 FX35, and that car is excellent also. If you have not had a chance to see the G7 convertible from Infiniti, you owe it to yourself to get over to this dealer and check it out. The style is incomparable to any other model on the market, and the interior is amazing. This car also handles the road with such ease, you barely know you are on the road and moving. It was a long time coming, but Infiniti has made the best hard top convertible I have had the pleasure of owning. I guess all good things are worth the wait. Thank you Jim Roberts, BJ, Lee and all of Scottsdale Infiniti for getting me the perfect car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marlon

My Review of Infiniti of Scottsdale:
This was by far my most pleasurable experience buying from a car dealership. From the moment we walked into the showroom, we never felt pressured or uncomfortable being there. Our salesman, Marlon, was very friendly, knowledgeable, and respectful. There were no hidden costs and we got a great price on our vehicle. I would highly recommend Infiniti of Scottsdale to anyone looking at buying a great automobile.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Cinda

My Review of Infiniti of Scottsdale:
I love my car but my overall experience with this dealership was terrible. I dealt wih Cinda in sales.
Cinda, even though pleasant at first showed her true colors after I took possession of the car. Ill go into more detail at the end.
It took 2 visits to get the price I wanted to pay for the car. I recall during my first visit, Cinda mentioning me taking from her "commission". Yes she said COMMISSION. She had mentioned being in Real Estate beforehand so maybe she had car sales confusedwith home sales. That should have been a RED FLAG to me not to buy but a week later the owners/managers son (as I was told) called me to try to work a deal and come closer to the price I wanted to pay. Btw I don't remember his name, but it was nice speaking with him. He was able to make decisions fast and I appreciated that.
Now on to finance. I was quoted a ridiculous rate! Double what Capital One quoted me online. I was told if I bring in the approval letter from Capital One that they would match the rate. So I did just that. As I was about to sign the one page document (price/interest rate etc), the finance manager (young male- cant remember his name) put his arm over the top section of the document, where of course the interest rate was typed out. I asked if I could please look it over. Sure enough the interest rate was 1.5% HIGHER than the agreed rate. He had to make an adjustment and tried to cover his "mistake" by saying in order to get the lower rate, I had to pay off the car in fewer months (which of course was fine by me). I wasn't impressed at all.
Anyhow when purchasing the car, I had requested a trunk net. Cinda said that would not be a problem at all. According to Cinda, they did not have any when I took the car off the lot but she would mail it to me. Well a month and 5 emails later (that she obviously was ignoring), I finally recd a rude reply that I should be patient, esp since I was getting it for "free". I actually still have her email in my inbox.

So if you must buy from this dealership, make sure you get EVERYTHING you are promised before driving off the lot. Be sure to double check prices printed on the sales contract and interest rates.

I also find it very ironic that this dealership has so many 5 star ratings. I guess its very easy for anyone to come on and create usernames and compliment how great the dealership is. I hope that isnt the case here, but I guess we will never know.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Shoffman Lee Woods and Courtney in Finance

My Review of Infiniti of Scottsdale:
Great Dealership, everyone my husband and I dealt with were professional and courteous and made us feel like our business was important and that we were also. They were not there just to sell a car, Bob and Lee did everything to make our buying experience a great one. It was and I am still telling everyone I know how great this dealership is and that I will be back to get another infinti. I love my G37 and fell very happy and blessed that I contacted Bob and he stayed intouch with until I was ready to come in. Love your dealership. Spending time there wasn't awful it was actually very pleasant. Thanks again to Bob Shoffman,Lee Woods and Courtney in finance.

Michael and Shari Dunning

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Schoffman

My Review of Infiniti of Scottsdale:
Overall - Good Experience. Showed me various cars of my interest. Allowed me to test drive each of them. Were friendly and upfront about any issue in the car including carfax reports. Were friendly even after I bought the car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Shoffman; Charlie Morello

My Review of Infiniti of Scottsdale:
They were easy to deal with - no hassles and no haggling. I liked that it was a solid sell of the vehicle without alot of maneuvering or manipulation. Being a single female buyer I felt that I was dealt with in a fair and non-demeaning manner. Everyone was friendly, offered assistance and provided great detail for me to make an informed decision.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian & Lee

My Review of Infiniti of Scottsdale:
This is the 2nd QX56 I have purchased from Infiniti of Scottsdale and both times the service and customer commitment have been EXCELLENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Roberts

My Review of Infiniti of Scottsdale:
I am 65 and have purchased may cars for many dealers in many states. Our (my wife and I) experience at this dealership was actually a joy. They were very straight-forward and professional in their stated information. There were no "mysterious options and pricing" added to their pricing on their web site, as well as on cars.com. This was the ONLY dealer contacted that worked in this manner (other dealers jacked up their pricing excessively with "mystery options) when contacted for an out-the-door quote. Their management was also extremely professional. There was no hype or pressure whatsover, just relationship-building and trying to help their customer (my wife and I) meet our goals with their product. It was quite a refreshing experience. I highly recommend Infinity Of Scottsdale!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Shoffman

My Review of Infiniti of Scottsdale:
I have visited this dealership twice, both times were of the best experiences I have had shopping for a car. They go out of their way to give you as much information about the vehicles they are selling. The sales person was very knowledgeable about the vehicle we purchased along with the options that were available. This is what every auto dealership should be like, they made buying a car fun. That is usually not the case. I will most definately be back to buy a new vehicle when the time comes. I encourage everyone who is looking to buy an Infiniti to stop here last so you can see what sets them apart. I would like to thank Infiniti of Scottsdale for the great buying experience, the price was right and the car is as well built as any other luxury brand in it's class.

John
Chavez

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Lowry

My Review of Infiniti of Scottsdale:
When I visited this dealership, I had a price in mind for my trade and a price I was willing to pay for my new Infiniti G37 Coupe. After just a few minutes with my sales person he presented me with a no hassle deal that was exactly where I wanted to be. I do not like pressure salesmen, and I do not like bickering over a car deal and neither of those are the case with this dealership and thier staff. If you want a great automobile at a great price with no hassle, Infiniti of Scottsdale is your place.

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