Let me start by saying that David Gates, the sales representative, was GREAT and quite personable. However, their financing tactics, lying, and unprofessional sales manager LEE JONES, has left me frustrated and unsatisfied. I called numerous times to notify the managers of the under handed tactics the finance rep. used, but only received the run around and no possible solutions were offered. Lee Jones, the new car manager, took my information, stated he would call me back the next day, and I did not hear from him until I called him back a week later. On that call he did not apologize for not getting back to me, nor did he offer a remedy. To make things worse, he told me to call the GM and then hung up in my face.
His actions are not professional nor are they acceptable. A few weeks later I had to reach out again in regards to financing. Mr. Jones took the call and said he would call me back the following morning. The following evening I received a text from a random number discussing some finance info. I asked who was texting and what was it in regards to. The response was, your Infinti payment. How unprofessional! To text and not call, but not even to identify who was texting, Lee Jones, is just unacceptable. DO NOT buy a car from Infiniti of Scottsdale. Coulter Infiniti on Mesa is much better, and I should've worked with Rich over there.
I Recommend This Dealer:
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