I attempted to purchase a used Volvo S60 from this dealership that used several websites to advertise it. I live in another state, so I had to rely on the ad and the pictures. We agreed on a price, and they assisted with locating financing. All that remained was to sign the papers! The problem occurred when I asked about an item that was not covered by the warranty I was purchasing. That was the navigation system, which was PROMINENTLY featured, described, and repeatedly mentioned in all of the ads on all of the websites this dealership used to sell this car. After asking the salesman to check out the navigation system, and also notifying him that I was having a friend who lives in Phoenix to come by and take a close and trusted look at the car. I also asked the salesman to check the navigation system. Not long after this request, the internet salesman called me to inform me that the car did not have the Navigation system in it as advertised. The salesman, Bobby Justice, told me that he was going to contact Volvo to find out if it could be added, because he agreed that it was listed several times in the ads. A few minutes later, I got a call from the sales manager informing me that it would cost too much for them to install the navigation system on the car, and they couldn't do it. When I pressed him on the ads, his response was that they used an outside vendor to advertise for them, and therefore, attempted to use that as his defense against having any responsibility for the incorrect advertisement. He NEVER accepted responsibility for the false advertisement that his dealership paid for and somehow "failed to catch" the "mistake". I believe this dealership's sales team knew what they were doing, and hoped they could get away with selling something other than what they were advertising. They only admitted it when they got caught!
I Recommend This Dealer:
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