The experience wit Nam was excellent. He was very informative, professional and easy to work with. He did not preassure me, but he was very knowledgeable.

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This is the worse car dealership I have ever worked with. They lack customer service and are completely rude. My car had so many issues that they did not resolve. They gave me a loaner car that smelled like smoke and in no way was comparable to my car. The sales men are all thirsty so they will tell you whatever they can to get you to try to purchase a car from them. Realistically none of there lies have been true, so I went to Cerritos Infiniti where I feel much more apprecaited. I wouldnt refer anyone not even my enemies to this hole in a wall.

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The terrible experience capped off with a discussion with Frank Pestano the General Manager who was stubborn and refused to even try to resolve in good faith.

This was the act of old style car salesmen working in ethically bad ways. They matched a deal over the phone but when I arrived, the deal had increased in cost by 25%. I then got the monthly to within $40 per month (higher) of the other dealer but they offset this extra cost by giving me more for the trade. What they did not tell me was that the driveaway down payment also went up $1000. Then they ushered me into the Finance office, the car salespeople disappeared, the Finance Manager played ignorance with my questions asking for a summary of Down payment, monthly and trade- in value but I signed in good faith.

Upon reviewing the contract at home, I realized I had signed for $1000 more than agreed. When explaining the mix-up to the General Manager, I asked him to work in good faith and credit me $300 and I would eat the $700 since I did sign the contract. Frank said he wasn't going to do anything for me. It shocks me that car dealers can survive with questionable ethics and that are willing to sacrifice repeat business especially on a short term 18 month lease.

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I love South Bay Infiniti. I am on my 4th Infiniti and I love them all. Initially, I was not a big fan for SouthBay Sales, Service is excellent. I had always gone to SB first but they are so close to my on my first 3 Infiniti’s, but always ended up going to other further dealers because their sales staff was difficult. But this last time, I had a wonderful experience in the sales staff. I absolutely hated SB sales but today turned my opinion about them. They ROCK!!


Not just with my sales person, Edgar Meraz, but with the entire SB team. They made every pleasant and easy...even the financial part of the transaction. I gave them my requirements and when i went in, it was all there. From the moment I walked in until the time I walked out Edgar, my salesman, was polite, patience, explanatory and professional.. which is rare these days. As time consuming and frustrating buying a car can be, at South Bay Infiniti was fastest I've ever bought a car... super easy!!! It doesn't get much better than South Bay Infiniti!!!!

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Was treated very badly & insulted that they would even think I would lay sticker price! They refused to negotiate a price! Never going there again!

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After dealing 8 hours over a used car, which I had my own financing.
I was given the sales pitch over and over again on using their financing.Buying my car and on and on.
At the end of the day I just said fine your price and my financing. I was told sorry the car just SOLD !!!!!! What ?????????????? This the most underhanded place there is !!!

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The single worst sales and customer service experience I have ever had on any purchase of anything in my life. I don’t typically go online to write reviews because as a business owner myself, I’m busy, but I can also appreciate how one error by an employee can unfairly damage a company. However, this is not the case at Infiniti South Bay where everyone from the receptionist to the general manager were absolutely horrible to work with. And when I say horrible, I mean disrespectful, incompetent, dishonest, rude, and borderline criminal if you ask me.

I recently leased a new car from them, my second Infiniti. I got my new car two and a half months ago and to date I still do not have a bill or registration. Instead in that time, I’ve had to execute two different leases (since they screwed up the first one and opps – the new lease is going to cost me more money conveniently for them, after being in the car for a month!) How this is legal is beyond me. Then they claim the DMV is slow and it’s not their problem I don’t have registration, it’s the fault of the DMV, yet they can’t find anyone to blame for not having an account number for me with Infiniti or a bill sent to me so I can pay for the car. Since they have no way to credit an account, I can’t pay my monthly payments yet, despite my dozens of attempts to do so, though they are still insistent this is my problem and therefore all late fees will apply when a bill finally comes. I’ve called and emailed dozens of times on a weekly basis in the past several months to attempt to make a payment and get these issues resolved and I never get a returned call unless I sit on hold and demand to wait until I’m spoken to and then I’m told I must be the only one to blame, or the mailman is, or the weather is, and they can’t find anything wrong in their paperwork yet they can’t provide me with any information that should prove that paperwork is correct (the second time) or allow me to make payment.

To add insult to injury, I just got a call from Infiniti Corporate who claimed I never turned in my old Infiniti at the end of the lease and I owe back payments because this dealership never reported they took possession of the car several months ago and filed the appropriate paperwork. After several calls and emails, I did get that issue resolved, only then for them to claim I owe excess millage fees on my old lease when it was negotiated that those would be waived if I got a new lease from this dealership. This was my breaking point. So finally I went to the top and wrote a letter to the general manager and called him as the issues were never ending and not getting resolved. I expected Frank to be appalled by the way his company had handled my account. Nope. Instead he accused me of making up a story, that they would never negotiate such a deal, with millage, etc. and that I owed that money. That was until of course I told him I had it all in an email from his staff with a paper trail of proof a mile long to back up every single claim I was making that he believed to be a lie. (Customer is ALWAYS wrong in their eyes). Then he’s response to me what not an apology, but a threat not to speak to me if I gave him attitude. I admitted to having attitude because he had accused me of not telling the truth when I clearly was and did not apologize for accusing me when I proved my innocence. (Just because they lie, they shouldn’t operate under the assumption that everyone else does too). So no empathy, no apology, nothing pleasant whatsoever from the general manager, instead, he stood behind the claims of the other staff that none of these issues were their fault, that they were simply in the right and I was lying about one thing or another or if not, then the issue fell on someone else’s responsibility. To date, I still have no bill or car registration. I have resolved the previous lease issues after many, many phone calls and emails.

I have always loved my Infiniti cars but this experience has been so horrible, that every time I get in my car I have a distaste for Infiniti. They should revoke this dealer’s right to sell their cars as I doubt I’ll ever get in another one again thanks to my experience and the egregious actions of their staff. But I can’t fully blame the staff. It starts at the top and with such a despicable general manager like Frank, who can blame the rest of his team for behaving badly, not being able to do their job properly, or treating other people the way I expect they are treated by their boss. He doesn’t empower them to do their job, he sets them up to fail. Even when I asked the receptionist for the general manager’s email address to send a formal complaint letter she said she didn’t have it because she’d never emailed him before. I asked if she might have it written down on a company directory and she said no. So finally I asked her to put me on hold and go ask someone else in the office who might have emailed the boss once before in their career for that email address. It took her about five minutes to find it. Enough said. They don’t deserve to be in business and I implore you to go elsewhere or suffer similar experiences that I have had, something I don’t wish on anyone.

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Beware of this dealership!

Last Friday, I went into the Infiniti South Bay dealership to test drive a used 2007 G35 CPO sedan that I found on the Infiniti website. I made it there a half hour before they closed and was able to test drive the car. Unfortunately the car was practically out of gas, so I was only able to drive it a short distance. After the test drive, I was led inside the dealership to talk about the car. I asked for an out-the-door quote and the salesperson punched some numbers into his calculator, and gave me a great quote. Because I didn't feel like I got a good feel for the car after such a short test drive, I told him I would have think about it over the weekend. I was considering other cars, but in the end, I decided that my first choice would be the Infiniti. The salesperson called me again a few days later, and we set up a day to meet.

Yesterday, I came into the dealership with a friend. We got there a bit early and the salesperson was finishing up with another customer, so my friend and I were asked to wait. I took the opportunity to look around the lot for the car I had test driven the week before, and I got a little anxious because I did not see it. At least that is what I thought until the salesperson found it out for me. I didn't think it was the same car because it had a much higher sticker price listed on the front windshield. I initially thought that was strange, but I chose to ignore it since I had already gotten a quote and was prepared to pay that amount if I couldn't negotiate for less. As I got into the car to test drive it once more, the salesperson joked that this time, the car had gas so I'd be able to take a longer test drive. Afterwards I was convinced I had made a great decision to get this car, and we all went inside the dealership to work out all the details. Much to my surprise, the salesperson gave me a much higher out-the-door price. I was dumbfounded. Who goes to a dealership to pay more than they were originally quoted for? I mentioned his previous quote and the salesperson denied ever giving me one. I found this odd since he remembered other details from my last visit. I thought this was all part of the game, so I asked him to talk to his general manager. He was reluctant to talk to the general managers, but after I insisted several times, he finally went. We went back and forth several times, but every time I came back to him with a new offer, but he assured me the general managers would not take it. It was only till I begged him to talk to the general managers again that he did. I couldn't tell if they were trying to sell me this car or not because it didn't seem like it to me. Reluctantly, I was forced to leave, as they were unwilling to honor their original quote, nor make any sort of deal with me, even though I was willing to pay more than I was originally quoted. (I really wanted this car!). I was bewildered and upset; I had wasted my evening, my friend's evening, and worst of all, I didn't get the car I wanted. Why did the salesperson set up an appointment with me when he knew full well how much I wanted to pay and on top of that, he wasn't willing to negotiate?

Beware of the deceptive bait-and-switch practices of this dealership! The salesperson knew full well of the out-the-door price he had quoted me, yet he was unwilling to honor it. He was reluctant to talk to the general managers when I insisted upon it, and at no point was I ever approached by any general manager. I am shocked and appalled, as I did not expect this kind of treatment from an Infiniti dealership. I thought I was dealing with a honest company, but I did not receive the respect I deserved. I am planning on notifying the Better Business Bureau as well, as it looks to me like this Infiniti dealership is not a place I can trust or a place that is willing to do honest business.

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I purchased a new G-35 from this dealership. It was delivered with dent on the front fender. The sales person promised to repair the damage. When I attempted to get the damage fixed, the general manager and sales manager refused to fix the damage. They insisted they did not have to honor the promise of the sales person who no longer worked there. It's been a miserable experience and I recommend against purchasing from this dealership.

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Took my EX in for first service (3750 mi), which was an oil change, and filter, and minor inspections. Was in and out in 45 minutes, including a thorough hand wash. Very good experience. This was not my selling dealer.

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