Infiniti of Tustin

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Infiniti of Tustin:
I bought my new G37 in December, and had a wonderful car-buying experience. I dealt with a sales guy named Dave Postmus, and he was very friendly and informative. He was very knowledgable about the car, enough to give me information overload. On the few questions he didn't have an answer to, he was able to ask the service guys and get an answer for me later on.

When it came to buying the car, negotiations were friendly throughout, not getting hostile or combative at all, as I've had in some previous experiences. Deal went smoothly, finding an agreeable price about halfway between invoice and MSRP. Considering the G37 has only been out for less than 6 months, I was hoping for, but not expecting, a great deal. Overall, very happy with the car after one month, no problems whatsoever.

Finance guy Paul Lerma was very friendly, and made the financing paperwork go pretty smoothly. Was able to get the 2.9% finance special that Infiniti was running in Dec. 2007, so didn't have to do a loan through my bank. They didn't push the service plans that hard on me, as I can always get that later.

Only negative thing about the buying experience was that I couldn't find my first color of choice for the G37. I wanted Athens Blue with particular options packages and a manual, and there were none in Southern California. I ended up with the cool Amethyst Graphite color, with the Premium and Nav packages, but didn't want the Technology package nor the rear spoiler, since I like that silver trim piece on the trunk. Of the 40-something G37s on the lot, there was only 1 that matched what I wanted. Several black G37s on their lot.

Overall, it was one of the smoothest and best car-buying experiences I've been through. I would easily recommend buying a car at Infiniti of Tustin, and if your sales guy is Dave, I feel confident that he'll make your car-shopping experience a pleasant one like what I experienced.

About 2 weeks into owning the car, I ran over a nail, and went back to the dealer to have it patched up. Dropped off the car, walked to Joey's Smokin' BBQ for lunch, and about 1.5 hours later, the car was ready. Everything went smoothly, absolutely no complaints. I plan to do all my servicing for the car at this dealership for the first 3-4 years, even if dealer service prices are higher. If you want to own an Infiniti, might as well pay for the service. If you want to save a few bucks, get an Altima instead.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Infiniti of Tustin:
I On Saturday, September 15, 2007, I visited the Tustin Infiniti Service Department as my rear tire was flat. A service consultant told me I had to purchase a new tire after visually inspecting it. Here is my complaint: He refused to have the technician take the flat tire apart to show me the inside of the tire it was defective. I want to know what my rights are when it comes to this issue. Upon request, a customer should be allowed to confirm the findings of a service department "consultant" before purchasing a tire.

Here are more details about my visit to the Tustin Infiniti Service Department: Another service technician visualized the tire to confirm it was defective. Both of them still refused to help me! I was amazed and shocked at there actions; therefore, I refused to buy the new tire. I told them to have someone install the spare tire only.

Later, I walked to the service shop and a second technician kindly took the flat tire apart and showed me the wear and tear. At this point, I agreed to buy the new tire and I became upset the bad customer service I received; I should have bought a Lexus IS250 as the breaks are squeaking.


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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Infiniti of Tustin:
I took my car in for warranty service...Steve (I think it was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 for labor...he just went ahead and fixed the problem for me... and gave me my keys with a smile...<br><br>now, I went in there pissed about my car, but came back amazed at what happened... I thought the sales dept make returning customers, but I guess in this case, the service dept did the dirty job...<br>oh and i did NOT buy my car at tustin...i bought it at their rival dealer...but they still took me in as a friend...

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