My Review Of Infiniti of Tysons Corner:
Bought a used Kia Optima from them 3 months ago and I'm convinced they sold me a LEMON! Being a 2012, it's the "newest", yet worst car I've ever owned and has been nothing but a nightmare and money pit since I've had it. Just under a month of owning the car, one of the side mirrors just popped off randomly as I was driving and was hanging on by the turn signal wire. Brought it to Infiniti and spoke to the used car manager who was rude and unhelpful. While speaking to him, he kept looking around and waving to other clients, clearly uninterested in what I had to say. He quickly escorted me outside to look at the car and said nothing could be done and to check if Kia's warranty would cover it (which of course they didn't). End result was having to buy a whole new mirror on my own. Next, after having my oil changed recently, my mechanic pointed out that both front tires were different brands and suggested replacing them to match the back ones. Though I should have noticed, the fact that not one but BOTH front tires were mismatched from the back ones shows the kind of effort they take in selling used cars. And now (a couple days before writing this review), after driving the car on it's first real long distance trip to NJ, the day after I got back the engine wouldn't start up properly and the check engine light came on. Apparently something to do with the fuel pump and pressure. Thankfully, Kia's warranty will probably be covering this (I think, haven't picked up the car yet). Enough is enough, so I called Infiniti yesterday and they told me to talk to a sales manager (I believe Bashir?), but course, at that moment he's conveniently in a "meeting." Gave my contact information but still have not heard back yet from anyone at Infiniti. Maybe the used car division is different, but these other reviews certainly do not reflect the quality of service I deserve as this car has caused nothing but stress in my life. I will certainly be looking into what legal action can be taken and filing a claim with the Better Business Bureau.
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