I wish I could start by loading a picture. If I could, I would show the picture with the price marked for a used car that Infiniti of West Chester had advertised on their website that led us back to their lot today. My brother in law was looking to replace a car that was totaled in an accident and was interested in looking into an Infiniti. Once they got there on a Friday evening they we were greeted promptly and led out to the car they had their eye on. It was a sharp black on black 2010 Infiniti M35. After a test drive and a desire to sleep on it they went home and planned to come back the next day to check it out again. With interest to walk away with the Infiniti that day, it led to some discussion and we were informed that the price was not $19,200 as our print out from THEIR website advertised that we printed out THAT morning showed, but instead it was $24,995. After getting their less than helpful manager (believe his name was Jason) we walked out empty handed because they refused to honor the price that they falsely advertised. It still boils my blood that they did not honor their own mistake. The manager was very unprofessional, he was arguing with us. After some arguing they were able to bring the price down to $23,600, but this is no where near where we needed to be in order to walk out with it that day. Even once the wrong price was pointed out to them their website continued to advertise the wrong price, which I am sure will continue pissing off other customers who are looking to get a bargain. They lure you into their lot, only then to crush your dreams. I understand that this experience will not happen to everyone, but if you hear anything that I said, I hope you will call in to confirm a price before you get your hopes up. I would hate for what happened to us to happen to you.
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