Infiniti of Willow Grove

Infiniti of Willow Grove
1510 Easton Rd
Willow Grove, Pennsylvania 19090

Sales: (888) 793-5180
Service: (215) 784-9320
Parts: (215) 784-9320

Manufacturer: Infiniti

Most Reviewed Employees
Greg Black Greg Black
Infiniti Sales Consultant
Rob Millman Rob Millman
Finance Dept.
Charlie Blunt Charlie Blunt
Infiniti Internet Sales
Lisa Russell Lisa Russell
Sales Manager
Larry Regan Larry Regan
Infiniti Sales Consultant
Matt Petro Matt Petro
Infiniti Internet Sales
Wayne Dorsey Wayne Dorsey
Infiniti Sales Consultant
Frank Santoro Frank Santoro
Infiniti Sales
Fred Poole Fred Poole
General Sales Manager
Tom Stoltz Tom Stoltz
Finance Manager
Need a New Car?

Dealership Amenities
Infiniti Loaner Cars
Customer Business Center
Comfortable Lounge with Refreshments
Cable TV
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 AM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
113 Reviews
Infiniti of Willow Grove

Overall Score: 5 Star Rating4.8





About Infiniti of Willow Grove
Certified: Infiniti of Willow Grove
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Infiniti of Willow Grove has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Infiniti of Willow Grove
Infiniti of Willow Grove is owned & operated by Don Rosen. Don has spent over 30 years in the luxury automotive business leading Pennsylvania and the Delaware Valley in automotive sales. In 2005 Don sold Don Rosen Imports and brought his work ethic and customer-friendly philosophy to Infiniti of Willow Grove and the Don Rosen way of doing business has continued to grow. We thank our loyal customers and friends for making us the Largest Infiniti dealership in the Delaware Valley(*)

We employ a professional sales staff with many years of experience satisfying customers' needs. We are confident you will enjoy the Willow Grove way of doing business.

We look forward to serving your automotive needs!


* Based on current year retail smore
ales volume, Infiniti East Region reporting. less


Happy Infiniti Customer
3/23/2012 4:02:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Santoro

My Review of Infiniti of Willow Grove:
Excellent sales experience!! I recently (3/19/2012) purchased my new 2012 Infiniti G37x coupe from Infiniti of Willow Grove and Mr Frank Santoro and could not of been more pleased with the ease of purchasing the new car. Frank made the entire process extremely simple and quick, from my first internet inquiry through the day of delivery. Frank definitely exceeded my expectations throughout the sales process with his level of professionalism and customer service. Not only did I get what I would consider a great price on the new car but Frank got me more then a fair price for my trade in. I will definitely buy here again as well as recommend friends and family to Infiniti of Willow Grove and Frank.

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jskahan
1/31/2012 11:28:01 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Santoro

My Review of Infiniti of Willow Grove:
I recently (1/28/2012) purchased a new Infiniti G25x sedan from Frank Santoro at Willow Grove Infiniti.

The entire end to end process was perfect and received exactly what I requested.

The paperwork process was quick and without any of the annoying upsells that other dealers try to push on you after negotiation and I received what I fell was a very fair value on my trade in.

Frank was very personable and very conscious of my time, making every attempt to keep the process rolling even though the dealership was packed with customers. I will definitely buy here again.

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mariov1
12/17/2011 5:12:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Black

My Review of Infiniti of Willow Grove:
Excellent Experience!!!! This has been the best experience acquiring a new car. Greg Black was the salesman and he made this a very pleasant experience from A to Z. I did not feel pressured and he took the time to explain everything I needed to know in order to make an educated decision. He also reiterated that I not hesitate to get in touch with him for any questions I may have. Infiniti of Willow Grove truly cares about their customers!!!

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kenb824
12/2/2011 9:47:20 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Millman

My Review of Infiniti of Willow Grove:
I just purchased a 2012 EX35. Rob was professional, efficient, and very easy to deal with. He and everyone else at the dealership were friendly, knowledgeable, and provided a pleasurable buying experience.

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Maier11
11/23/2011 11:02:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Black

My Review of Infiniti of Willow Grove:
Overall a good experience and Greg Black was good to work with. The owner and sales manager could have been a little more friendly and seem to put up a wall between them and the customers. I've been in sales for a long time, just not a great strategy. Good thing Greg filled the gap and got a decent deal, I think.

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Infiniti Owner
11/17/2011 9:14:34 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Mercedes Vega, Steve Wisniewski

My Review of Infiniti of Willow Grove:
Someone needs to explain to Infinity of Willow Grove, PA exactly what customer service means!
I had an appointment at 7pm, made with Don the service rep, to drop off my Infiniti to be serviced the following day. After driving 45 minutes to the dealership, I arrived at 7:04pm and approached the door to find it already locked. The woman behind the desk saw me at the door, looked straight at me, turned her back and walked into the back room, totally ignoring my knocking. I then called on my cell phone, while the woman peeked around the corner twice to see if I was still there. I was then told by the phone receptionist that everyone had left for the day. I told her I had an appointment, that I was standing outside the door, and I could see several people inside. I was put on hold for several minutes and she returned back on the line and said, "Sorry, you'll have to come back another time." Well it will be a cold day in you know where, before I ever return to Infiniti of Willow Grove, PA to purchase another Infiniti. And if this is how a customer gets treated to their face, I can only imagine how they treat my car when I'm not around to see it. I'll drive 100 miles out of my way to another dealership that appreciates me as a customer. My experience with Infiniti of Willow Grove PA is the worst I have ever had with any business in over half a century!

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pamtkacz
11/2/2011 11:25:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Santoro

My Review of Infiniti of Willow Grove:
On October 18, 2011 we purchased our car (pre-owned BMW 328i) at Infinity of Willow Grove, PA. Our customer experience with that dealership and its staff was a pleasure. Special thank-you goes to Mr. Frank Santoro who assisted us during the entire sales process. He anticipated our needs and got all our questions answered immediately. He showed exceptional professionalism and courtesy. If Infiniti offers any kind of internal recognition or reward to its outstanding sales representatives, in our opinion Mr. Santoro deserves it. Customer satisfaction is certainly his priority!

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benedoff
10/20/2011 10:55:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Black, Frank Vitolo

My Review of Infiniti of Willow Grove:
Hi, I want to tell you that my experience with Infiniti of Willow Grove was excellent. Gregg Black was a fine salesman. I had a Lexus IS 250 and I should not have bought it in March 2009. I decided to go back to Infiniti of Willow Grove. The service was amazing. They treated me very well and made me feel special. Tony and Brad took the time to explain my car in detail. This team was awesome.! I also wanted to mention that Frank D. Vitolo was an amazing saleperson. I thank him for his help in me getting my car. Benjamin Edoff

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mathewp66
10/19/2011 1:53:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Millman

My Review of Infiniti of Willow Grove:
I am the proud owner of an Infinity G37X recently purchased from Infinity Willow Grove. I appreciate the commitment of the staff at Infinity Willow Grove to help me get the new car on the same day I returned my G35X without any hustle and puzzle. I always loved their service. Keep up the good work guys!

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chriscon
9/13/2011 7:40:31 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rib Milman

My Review of Infiniti of Willow Grove:
As with my first lease, the process was as expected. No pressure, showed me many cars/options, patience then speed when decision had to be made.

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