With dealing with Ipac, there has been a terrible experience for me as the consumer. With a blatened disrespect heightened with sheer arrogance of misleading information . That arrogance 's name is Charles Morgan. The manger there in sales within Ipac. I found it hard to believe this has not been done before, due to Charles non chalant nature of comfortable behavior. This my story I came to Ipac seeking a buy back of my 2012 Dodge Journey due to constant repair. The person I spoke with directly was Scott G. a sales Rep pleasant guy, he replied he would get a quote for me..Well he brought the quote and he brought this from Charles Morgan the quote given was 10,500 for my vehicle. So this is where Charles Morgan and I begin our contact. I ask Scott G. the Rep to send for Charles Morgan. So the Rep does and Charles returns. Charles tells me that he came up single handed with this price and that is the only price (10,500) that he can give for the Dodge Journey. So I begin negotiating he says no. I ask for he's boss he says sure. So at this moment his boss Mr. Jex comes out and is very warmful and explains the reasoning on why the price is firm (10,500). So even though I was not happy about the price, I have accepted the price (10,500). Afterward, the boss Mr. Jex smiles and gives me back to Charles Morgan. Natrully at this point I'm overwhelmed because my car is in service as we speak with a bill of 1,075 and my pay off for the Dodge Journey is 12,400. Math wise, that is roughly 3,100 dollars difference and I don't know how I'm going to come up with this money. Nonetheless, I come up with the whole amount asked of me. 3,100 in a 2 week span. Just to give an idea of how this money was gotten. I borrowed, begged, and worked countless hours to produce the money that was needed. Only to come back to Ipac yesterday Monday April 25, 2016. To meet with the same manger Charles Morgan and to say he didn't remember me. Not only did he say he didn't remember the conversation we had with his boss Mr. Jex and I. Charles replied, you will need a new quote and the boss Mr. Jex is no longer with the company Ipac. SMH My heart sunk. I questioned him why, and replied we discussed this two weeks ago and you were firm on the price (10,500) and said at this point he (Charles) remembered. I felt relieved but one thing still bothered me he still wanted the quote and gave me a Rep name Andrew Shook . Andrew Shook gives him the new appraisal same information and he come back with Charles and a new quote saying 9,000 dollars. At that point my emotions were in my throat and tear streamed as he walked away. Basicly if you are not following after the firm quote Charles gave of (10,500) and all the blood sweat and tears I out in to getting the money required to trade in my Dodge Journey Charles single handed change quote to 9,000 dollars 1,500 less then he originally quoted. Fast-fowarded to now, me writting this compliant. The reason for this compliant isto protect other consumer from a tear dropping, hair pulling moment like this. Oh and did I mentioned, because I believed what he said about the (10,500) so much so that I got a new car because I had no worry so I thought of sailing it back... Tears streaming and I now have two cars and no way to pay for both with the arrogance of one man CHARLES MORGAN,THE MANGER AND FACE FOR INGARM PARK CRYSLER SAN ANTONIO to be continued..........
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