My Review Of Inskeep Ford:
First, a little background: We usually buy new cars and then keep then for 12 plus years. We often joke that we keep our cars so long not only for economic reasons, but also to avoid the car buying ordeal! So this time, we searched the internet, narrowed or choices and then visited a couple of dealerships. The first dealerships we visited reminded us as to why we found this experience so difficult. Again, salesmen tried to convince us as to why we wanted a different car and hinted at the the deals they could make.
We then looked at Inskeep's website and were impressed with their philsophy, information, easy of use and customer reviews. We decided to ask for a quote on a listed car that had not arrived at the dealership yet. We received a quote and a follow-up call from Tim Lee. We had a question about an additional rebate and Tim immediately checked and verifed the rebate. We then stopped in at the dealership and met Tim. He did not have that exact model on the lot, but did not pressure us to consider another model. He expertly explained the differences in the Ford Focus models. We then test drove the available model. Again, he was professional, yet friendly and made us feel very comfortable. At that point, we decided we wanted the Focus and he said he would let us know when it arrived at the dealership. He said it was not necessary to sign anything at that point, but was comfortable with our verbal commitment. He also said we could have our trade-in appraised at that time or when the new car arrived. Tim kept in touch with us each week. Then, much to his dismay, the promised car was sold to someone else! Again, Tim went beyond the expected. Instead of trying to talk us into a different car, Tim located the exact model, color and options from a dealer 100 miles away. He managed to get the car, prep it and sell it to us that week!
When we returned to buy the car, the staff was again professional and friendly. When there was a difference in our final figures, they listened and immediately reviewed and honored our price. We did not have to "haggle" at any point in our car buying experience at Inskeep and felt we received a very fair price.
Mark Windler, the financial manager then took over for the paperwork, and he was also efficient and professional. He explained the documents in detail, offered the additional warranties and services, but respected our decisions without questions or pressure.
The sale was complete, but then Tim still took extra time to explain all the functions of every part of the car. And this was no easy task for him as the car we were replacing didn't even have power windows.! He explained with patience, humor and in understandable language and addressed all of our questions. We feel he genuinely cared and wanted us to be satisfied with our purchase.
We would definitely without reservation recommend Inskeep Ford and Tim Lee! It was a pleasure to work with such an ethical dealership and staff. Thank you!
Was this review helpful to you?
Yes | No