Ira Lexus and Laurie Beauchemin in particular are the best. Whether I come in to buy a new car, for regular service or for an issue with the operation of my car I feel that Ira and Laurie are there for me. My issues are always taken care of.
As usual my service experience at Ira was exceptional. This visit Laurie Beauchemin had the day off so I had Dawn Knapp as my advisor and she was great! Ken Vessel did a follow up call to make sure that the services done were up to my standards. What a fantastic dealer, I would highly recommend them to
Came in for a recall and another problem issue. Was easy, fast and professional! Love this place. Same service every time. I see that Bill linehan is under service tech, but he is the one that interacted with me when I first brought my car in and handled everything when the care was finished.
Just went in to get a new key as I only received one when I bought the Lexus (used). They are expensive but the service people were great. A very positive experience.
I realize these surveys are a good tool for your company, but could be a little more user friendly and quick to complete. My interaction was very brief with these people and feel that this long rating sheet is a bit overkill.
A 1 service here! Laurie is a pleasure to work with - very efficient and will go over and above to make the customer happy! She called the windshield repair wizard during my appt - he came right out and fixed the ding in my windshield. Very happy!