I am giving this dealership 2 stars instead of 1 only because I do like the car I bought. This is the 6th car I have leased and purchased in my life, and I can say this was hands-down the worst car buying experience I have ever had. During our first trip to the dealership on a slow, rainy Sunday, the process of test driving 4 cars dragged out for 4+ hours. I told the Sales Consultant my price range, and he failed to show me any cars that matched my criteria until I told him I was going to head out for the day and then a car that matched my budget and "wish list" ever so magically appeared from the garage. Funny how that happens. We negotiated with Nigel the Sales Manager, who was smarmy, condescending and essentially berated me into accepting the sticker price for the vehicle, then told me he would not be able to do ANY additional work buff out the scratches, etc. because I was getting such a great deal. Ok, Nigel. I almost (and wish I had have) walked out on the spot, however I did really like the car. Our Sales Consultant told us we "had to": come back within 48 hours because they were giving us the car at such a great deal (even though I paid sticker price), so I made an appt. within that time period. I had to call and email 5 times to reach someone, and my actual Consultant never called me back until I was transferred to a Manager who then had him return my calls, in order to confirm the appt and find out what I would need to bring to purchase the car. I was told just to "bring my checkbook," really helpful. One would think if you are trying to close a sale, you might return the customer's calls. We arrived for our 4:30 appt and were told it would "just be a few minutes," then sat in a variety of offices in the dealership until 7:15, when I finally told them we absolutely needed to leave for dinner reservations. During this 3 hour period, we were left sitting alone and told "5 more minutes" by pretty much everyone in the dealership. Hard to understand when you are paying $30k for a new item and have MADE AN APPT why it would take 3 hours to finalize the sale. Very puzzling. I work full time, and had to take a half day to make the drive and appt per the Sales Consultants' insistence. When I expressed displeasure at being kept waiting so long, I was told by our 2nd Sales Consultant that it was my fault for "being on my phone" (which I ONLY was when I was left sitting alone in the various rooms of the dealership) and that it was their "end of the month" so apparently that is the day they treat their customers like crap. Anyways, I would definitely suggest going to another dealership over this one. Lexus makes a beautiful car, however they are many other places where you can purchase one where they don't torment you along the way.
I Recommend This Dealer:
Did you find this review helpful?