Another great experience getting my Lexus serviced! Laurie was awesome in making me feel so welcomed and taking great care of my vehicle. The check in staff couldn't have been better. My 3rd Lexus from your dealership! Can't imagine going anywhere else for my next purchase or service.
We've been working with Joe Cardello (sales), Laurie Beauchemin, and Josh Marquis for years with our vehicle purchase/lease, and resulting service. We're always happy with the outcomes and have found everyone we've interacted with (from the service garage staff, to the service techs, and the cashier) to be friendly, warm, and happy to help. Great dealership!
I love my car already so much. I always have a great experience going to the service department. Everyone is very friendly and they take the time to explain what is going to be done and also answer any questions that I need answered. I especially like Barry he's super sweet and friendly. I enjoy going there from getting to have a snack, drink.... to getting your car washed and a surprise of candies when you pay your bill. Hoping to continue to buy another Lexus in the future, such a great vehicle and quality through and through with excellent service to match.
I usually deal with Joshua, but he was on vacation. Dawn took his place and was excellent to work with. I am having a problem with one of my new tires that is wearing out differently than the others. Dawn looked back at my visits and then immediately went to her manager who stated they were going to take pictures and call Michelin. She said she will get back to me in a few days. I have always had excellent service here; the reason I keep returning to buy my cars. I thoroughly enjoyed dealing with Dawn!
Left vehicle for service in morning and returned in afternoon. Vehicle was ready as peomised. I am very satisfied with both the people I dealt with and the service. Thanks also to Payton Godbois, I didn't see his name on the list.
"Laurie is the best service advisor I've ever had "
The reason I continue to service my car at Ira Lexus is because Laurie is just terrific. I feel like she is my friend and I can trust her. On most recent visit I told her my plans to give my youngest daughter are old IS 250 and she suggested something different, trading that car in and letting my daughter use her truck for college. As a result of that she set me up with an appointment with Mark in sales who is also great then helped us to lease a new vehicle for my wife instead. We are picking up the new car on Monday or Tuesday.