Arrived 1 hour late for an oil change before closing. I drove from Boston to Bedford after work and it took 2 hours to get there. I did call to say I would be late. However, I was stuck in traffic on Rt 293 because of a car accident. I arrived at 530 and they close at 6am. I asked if they could PLEASE take me and they said yes. They did a quick oil change and even accepted a coupon I had. I am so grateful for this kind gesture and quick service considering they were close to closing. Thank you so much!!!!!!
It mean a lot to me. This is why I drive all the way to NH from Mass for my service on my Lexus Hybrid.
You were all terrific!!!! Can't thank you enough. It is the small things like this that makes a BIG difference in service. Your customer service is EXCELLENT.
Cheryl Kurtz, Burlington, MA