Ira Lexus of Manchester

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Douglas Clifford

My Review of Ira Lexus of Manchester:
I just purchased my 4th Lexus RX 350 from Doug Clifford. I would not purchase a vehicle from anyone but him. In all my years of buying cars, Doug is the best; from the start of the negotiating process until the car is delivered he provides exceptional customer service and extensive knowledge about the vehicle. He works tirelessly for you to assure you have the best deal, and after the purchase he provides you with many important facts on the vehicle going through everything. One time when I broke down with 3 small children in the car he personally came to me with a loaner and made sure we were all safe. He is an exceptional person, making everyone feel comfortable and confident in their purchase. Ten stars for Doug.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny Schunemann Steve Pease

My Review of Ira Lexus of Manchester:
Great experience! Quality and Price are excellent! Good selection of cars to choose from. Service consultants are excellent (look for Laurie). sales, look for Sonny Schunemann...

Check out the 2010 RX-350 - very high quality car and great price!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
Our experience with this dealership was great. Every person we dealt with here was helpful and courteous. I would recommend them to anyone looking to buy a lexus new or used. They did what was promised to have the vehicle cleaned and ready for delivery at the time it was promised.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
Doug Clifford created an easy, straightforward, non-rushed experience that made my interest in Ira of Manchester the dealership I wanted to buy my Lexus from. I had many important concerns ie making sure the GX 470 would fit in my garage, and how it would handle a hill w/ a 30 degree incline. He understood my busy work schedule, and facilitated the opportunity to answer my questions by bringing the SUV to the Lakes Region ( about 50 miles away). I prefer salemen to give me the bottom line, and Doug's experience, work ethic and finesse made my experience an enjoyable and relaxing choice. He understood me as a person and not JUST A CUSTOMER.

When I made the decision to purchase the Lexus GX 470, the question was to buy new or a CPO. When I had made up my mind about the specifics, Doug found my request and notified me immediately. It was nice to know that I was on his priority list.

Doug kept the lines of communication open, returning my phone calls even on his day off. He offered to arrange to pick me up at a different location when I was unable to get a ride to the dealership. After I purchased the GX 470, and noticed a stain on the carpet and I had no time to drive to Manchester to get it removed. Doug called a specialist to come to my house at my convenience and got the job done.

I would recommend Doug Clifford to any person considering purchasing a Lexus or where ever he may be working. The experience is well worth it.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny Schunemann, Mike O'Keefe

My Review of Ira Lexus of Manchester:
From the moment we were greeted to the time we drove the car off the lot, we were treated respectfully and sincerely. The salesman, Sonny, was very patient, answered all of our questions, and was low pressure to make a sale. The manager, Mike O'Keefe, knew what we were looking for, and actually found the car that we purchased. We will definitely be back the next time we are ready to purchase a car. We would highly recommend Ira Lexus of Manchester to all.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
We recently visited IRA Lexus- Manchester for first time and we waited on by salesman, Doug Clifford. Not only was Doug knowledgeable about the Lexus line and the auto industry in general, he made us feel comfortable with his no pressure attitude. We ultimately purchased a new vehicle from him and we are happy to report that he has taken a personal interest in our complete satisfaction with the vehicle even after the sale. It is without hesitation that we can recommend Doug Clifford at IRA Lexus – Manchester to prospective buyers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
My husband and I have been buying cars from Doug Clifford at Ira Lexus of Manchester for many years now. Every time we buy a car it is a wonderful experience. If you're looking for a low pressure sales environment, knowledgeable sales staff, and quality cars I would highly recommend Doug at Ira Lexus.
Recently, my husband was getting standard maintenance done on his truck at the Toyota dealer next door, and he always stops in to see Doug on the Lexus side while he's waiting. Doug knew that we already had a Lexus IS 350 but that we were also interested in a Lexus IS F. He made the trade seamless and painless. The price was more than reasonable, and he even drove to car down to where I work so that I could sign papers and drive it home! Now that's what I call excellent service! Just in case you're wondering... I love the new car.
On a final note, not only is it a pleasure working with Doug but also the other people at Ira Lexus who have helped us in the car buying process. We are always treated respectfully and made to feel comfortable about our purchases.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
I recently leased a new IS250 from Lexus of Manchester. The salesperson I worked with was Doug Clifford. He was very friendly and knowledgable of the product and the financing options I had available. I went to the dealership knowing what I wanted and Doug was extremely helpful in the process of finding my car. They did not have a car with the color and options I wanted on the lot, but he located one nearby and it arrived a day later. He was able to set me up with the perfect lease and I got the exact car that I wanted. I could not be happier with the process. It went very smoothly and I took delivery much sooner than I thought possible. All of the salespeople were very friendly and were not pushy at all. Applying for the lease was also very painless and quick, I had an answer very promptly. I would recomend IRA Lexus of Manchester to anyone in the market for a new or used Lexus. The service department is also very friendly and I look forward to working with them in the future

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Ira Lexus of Manchester:
I bought a car from Autofair and it was the worst mistake I have ever made.

I bought a used Mustang Cobra here. A month after I bought it the clutch went. I had to fight to get it fixed. They did not turn the flywheel which should have been done. Hence a year later the clutch was starting to go again. The warranty they sold me was worth as much as the paper it was printed on. When a rear caliper froze up they test drove the car and declared nothing was wrong with it. Hey, did you not notice the one black wheel on the car? Or maybe the cherry red rotor behind the rim? When they called me they clainmed nothing was wrong with my calipers, but for $500 they would replace my pads and rotors. These parts of course were nonwarranty parts. Oh yeah, did I mention the fact that I asked that the rotors be replaced a year before that and they said no? I only put 6000 miles on the car that year. In a nutshell, their mechanics are unknowlegable technicians who could not screw in a light bulb without a service manual. I guess you need to roll onto the lot with your car on fire to get them to replace the warranty parts.

What about the car I bought? Autofair refused to release any information about the car...like the fact that it had been demolished in an accident. A Carfax report claimed led to the discovery of a minor fender bender on the front of the car, less than $1000 of damage. Have you ever heard of the freedom of information act? I know more about how Kennedy was killed then I do the car I bough. I went after them for it and it got me nowhere. Then one day I pulled the rear tire off the car to check the rear caliper and I discovered that the whole right side of the car had been replaced. There were about 10 gallons of bondo and fiberglass in the trunk. We are taking floorboards, trunk lid, quarter pannel, possibly doors, and front bumper. The car I bought was not what I paid for. Rather than pursue matter legally I bailed out on the car. This time I went new.

Lessons learned: 1) DO NOT SHOP AT AUTOFAIR. 2) Before you buy it, take the used car to a body shop and ask if any major damage has occured, someone did great work to my car, you could only see paint belemishes at night under flourescent lamps. I bought the car in the day like everyone says to do. 3) Take a Carfax report with a grain of salt, if the dealer wants to hide something they can, if they want to scrub a title they know how. I had someone look at the car before I traded it in and they said it should have been totaled.

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