Ira Lexus of Manchester

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tom Pare, Doug Clifford, Steve Pease, Dennis Wilson

My Review of Ira Lexus of Manchester:
I received a bid from Ira Lexus, and it was a very good price, so I called up the dealership to confirm it on the morning of Thursday October 1. At that time, I placed a deposit with sales manager Tom Pare, who said he would send me a contract via fax. Later that afternoon, he apologized for not being able to get to it but that he would be giving my information to senior sales associate Doug Clifford to handle, and that I should expect a fax later that day.

The fax had still not arrived by the next day, so I decided to wait over the weekend and see if it would arrive by then. It did not, so first thing Monday morning I left a voicemail for Doug to inquire about it, but did not hear from him that day either. Afterward, I received an inquiry from another interested dealer, who I informed that I was already working with someone else, but that they were not responding to me. He said that he could close a deal right away, and I ended up going with that dealer instead.

On October 7, nearly one week after my first contact with Ira Lexus, I received the fax I had been waiting for. That day, I called and left a voicemail for Doug advising him that I had already picked up a car from another dealer the day before, and at that time I requested that he reverse the credit card transaction.

Having received no response from Doug in regards to my request for a credit, I left a voicemail for finance manager Steve Pease on October 16. When he, likewise, did not respond to me, I followed up with a voicemail to general manager Dennis Wilson on October 22. He, too, ignored my request for the transaction to be reversed.

It has now been almost a full month, and the dealer refuses to return my deposit. It doesn't make any sense to me why the dealer would act this way when they know full well they have to return the deposit.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
I purchased my Lexus IS 250 in August from Doug Clifford. He is a great sales person and I would purchase another vehicle from him. He did a great job answering my questions and showing me all of the great options on my new vehicle. I have called him with a couple of questions and he answers his phone and is always helpful.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Douglas Clifford

My Review of Ira Lexus of Manchester:
I just purchased my 4th Lexus RX 350 from Doug Clifford. I would not purchase a vehicle from anyone but him. In all my years of buying cars, Doug is the best; from the start of the negotiating process until the car is delivered he provides exceptional customer service and extensive knowledge about the vehicle. He works tirelessly for you to assure you have the best deal, and after the purchase he provides you with many important facts on the vehicle going through everything. One time when I broke down with 3 small children in the car he personally came to me with a loaner and made sure we were all safe. He is an exceptional person, making everyone feel comfortable and confident in their purchase. Ten stars for Doug.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny Schunemann Steve Pease

My Review of Ira Lexus of Manchester:
Great experience! Quality and Price are excellent! Good selection of cars to choose from. Service consultants are excellent (look for Laurie). sales, look for Sonny Schunemann...

Check out the 2010 RX-350 - very high quality car and great price!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
Our experience with this dealership was great. Every person we dealt with here was helpful and courteous. I would recommend them to anyone looking to buy a lexus new or used. They did what was promised to have the vehicle cleaned and ready for delivery at the time it was promised.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
Doug Clifford created an easy, straightforward, non-rushed experience that made my interest in Ira of Manchester the dealership I wanted to buy my Lexus from. I had many important concerns ie making sure the GX 470 would fit in my garage, and how it would handle a hill w/ a 30 degree incline. He understood my busy work schedule, and facilitated the opportunity to answer my questions by bringing the SUV to the Lakes Region ( about 50 miles away). I prefer salemen to give me the bottom line, and Doug's experience, work ethic and finesse made my experience an enjoyable and relaxing choice. He understood me as a person and not JUST A CUSTOMER.

When I made the decision to purchase the Lexus GX 470, the question was to buy new or a CPO. When I had made up my mind about the specifics, Doug found my request and notified me immediately. It was nice to know that I was on his priority list.

Doug kept the lines of communication open, returning my phone calls even on his day off. He offered to arrange to pick me up at a different location when I was unable to get a ride to the dealership. After I purchased the GX 470, and noticed a stain on the carpet and I had no time to drive to Manchester to get it removed. Doug called a specialist to come to my house at my convenience and got the job done.

I would recommend Doug Clifford to any person considering purchasing a Lexus or where ever he may be working. The experience is well worth it.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sonny Schunemann, Mike O'Keefe

My Review of Ira Lexus of Manchester:
From the moment we were greeted to the time we drove the car off the lot, we were treated respectfully and sincerely. The salesman, Sonny, was very patient, answered all of our questions, and was low pressure to make a sale. The manager, Mike O'Keefe, knew what we were looking for, and actually found the car that we purchased. We will definitely be back the next time we are ready to purchase a car. We would highly recommend Ira Lexus of Manchester to all.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
We recently visited IRA Lexus- Manchester for first time and we waited on by salesman, Doug Clifford. Not only was Doug knowledgeable about the Lexus line and the auto industry in general, he made us feel comfortable with his no pressure attitude. We ultimately purchased a new vehicle from him and we are happy to report that he has taken a personal interest in our complete satisfaction with the vehicle even after the sale. It is without hesitation that we can recommend Doug Clifford at IRA Lexus – Manchester to prospective buyers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
My husband and I have been buying cars from Doug Clifford at Ira Lexus of Manchester for many years now. Every time we buy a car it is a wonderful experience. If you're looking for a low pressure sales environment, knowledgeable sales staff, and quality cars I would highly recommend Doug at Ira Lexus.
Recently, my husband was getting standard maintenance done on his truck at the Toyota dealer next door, and he always stops in to see Doug on the Lexus side while he's waiting. Doug knew that we already had a Lexus IS 350 but that we were also interested in a Lexus IS F. He made the trade seamless and painless. The price was more than reasonable, and he even drove to car down to where I work so that I could sign papers and drive it home! Now that's what I call excellent service! Just in case you're wondering... I love the new car.
On a final note, not only is it a pleasure working with Doug but also the other people at Ira Lexus who have helped us in the car buying process. We are always treated respectfully and made to feel comfortable about our purchases.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clifford

My Review of Ira Lexus of Manchester:
I recently leased a new IS250 from Lexus of Manchester. The salesperson I worked with was Doug Clifford. He was very friendly and knowledgable of the product and the financing options I had available. I went to the dealership knowing what I wanted and Doug was extremely helpful in the process of finding my car. They did not have a car with the color and options I wanted on the lot, but he located one nearby and it arrived a day later. He was able to set me up with the perfect lease and I got the exact car that I wanted. I could not be happier with the process. It went very smoothly and I took delivery much sooner than I thought possible. All of the salespeople were very friendly and were not pushy at all. Applying for the lease was also very painless and quick, I had an answer very promptly. I would recomend IRA Lexus of Manchester to anyone in the market for a new or used Lexus. The service department is also very friendly and I look forward to working with them in the future

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