When I arrived at the IRA Lexus Dealership in Manchester, I knew that I liked the Cadillac SRX (having driven one for several hundred miles), but I discovered that its towing capacity was limited to 2500 lbs. That capacity doesn’t meet my needs.
Mohamed El Naghia met me outside the facility (on what was a cold day). I asked him what does Lexus offer as a competitive product to the Cadillac SRX. His answer was the RX 350. He showed me one of the used RX 350 in the front lot. I was not interested in purchasing a vehicle at this time, rather I had many questions concerning purchasing options – such as lease vs. buy, trade-in options for leases, payments, new, used, etc. Mohamed and his sale team spent a lot of time helping me understand my options, and consequently I decide to purchase a 2013 RX 350 that was on the lot.
There were many body imperfections (scratches and swirls) on the exterior and a few on the interior. Most of the imperfections on the inside and virtually all on the outside have been resolved. If you saw the vehicle now, you would think it’s new. I extended the warranty period one year beyond the Lexus Certification.
I asked IRA Lexus Service to install a towing hitch, but I had some unique requirements for the hitch. The Parts department was very creative in finding the perfection solution to my problem. Service did an excellent job installing the hitch. Service refinished the driver side door, resulting in a vehicle that exceeds Lexus Certification specifications.
I found the staff at IRA Lexus Dealership to be professional, courteous, and very helpful. They helped me decide what to purchase, when to purchase, and help understand all the features that a RX 350 offers – no easy task.
The RX 350 is by far the finest vehicle that I’ve ever owned.
I Recommend This Dealer:
Mohamed El Naghia, Brian McDevitt, Patrick Norton, Nigel Long, Bill Matson, Edward Stockel
Did you find this review helpful?