My Review Of Ira Lexus of Manchester:
An awful experience. My wife and I were thinking of purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I was contacted by a salesman from Ira Lexus in Manchester, who quoted me an internet price in writing and in an email from the IRA LEXUS Manchester website...I communicated with this salesman 2 times through emails to confirm that the discount he had quoted me could and would be taken off the MSRP for any comparable or more expensive model ES350... I brought said paperwork with me today to the dealership. The salesman had set up an appointment for me with the Ira Lexus financial person, Nigel Long. I had also printed out and brought with me a copy of the Kelly blue book trade-in price for my current vehicle, the aforementioned 2009 ES350 I believe to be in excellent condition, with only 33700 miles on it. The salesman was "not available" on this day, Sunday 2/24/13 so I initially worked with Doug Clifford, who my wife and I were very pleased with...things were ok until we entered discussion with Nigel Long regarding the particulars of the pricing. Nigel was quick to explain that the salesman who had quoted me the discount pricing was absolutely wrong in his quote as it was written and that the pricing would not be honored. I quickly pointed out that I did not make it up, that he was holding in his hand the very communication from the IRA LEXUS Manchester website that supported my claim......Nigel then explained to my wife and myself in typical Dealer doublespeak fashion about the numbers and how even he would buy a vehicle at this discount. I decided to move the conversation on to the appraisal of my trade-in...I obviously now expected to be low balled here, but not to the tune of $2500 !! Nigel had advised us that if I went online to check the pricing of my vehicle, that I would find that it would sell for only $21000...that it was ridiculous to think any dealership would pay me the Kelly blue book for my trade-in...As soon as I arrived home, I went on auto dealer.com and found the same exact vehicle with almost the same mileage as mine (33045) at a price tag of $22998 at Herb Chambers ....the price range for 2009 ES350's within the mileaage range of my vehicle was from $23000 up to $27000!!! Kelly blue book trade-in value for my vehicle is 21046......Nigel 's offer to us was approximately $18500. So needless to say, my wife and I exchanged pleasantries with Nigel and Doug and headed home through the snow after a very disappointing experience..I could have saved us a lot of aggravation had I known the quotes given to us meant less than zero.
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Ira Lexus of ManchesterAdded:
6/11/2013 5:22:03 PM
We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy the car of your choice and the service we provide. If there is anything we can do to ensure this, please let us know.