Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Kaboub and Cleiton Silva
My Review of Ira Lexus:
It has been a long time since I purchased a new car and was pleasantly surprised at the energetic and friendly welcome I received at Ira Lexus in Danvers. I was given prompt, courteous attention and informative answers to my questions. What I really liked was a lack of sales pressure. When I indicated, at my first visit, that I wasn't ready to make a deal yet, that was the end of the discussion on that point. Cleiton Silva, my sales consultant, was respectful of the process going forward on my terms, and was always accessible by phone or email to answer questions or forward me requested materials. He was a pleasure to deal with. When, in the flurry of the sale, I forgot to include a cargo mat in the final configuration, he worked his "magic", several days later, to give me a well-below dealer cost for it.
Dan Kaboub was equally polite and welcoming. He quoted me prices on two cars, very good prices, and without any follow-up pressure to buy. When I became convinced of the car I wanted, the deal was made very quickly and was more than fair. As can happen, I had a concern about an item price after the deal had been drawn up. Dan did not hesitate to rip it up and draw up a new agreement. His words were: "We want you to be happy with this deal, because we value adding you as our customer". They no doubt have the big picture in mind.
All in all, my experience was first-rate.
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