Ira Nissan of Woburn

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Belo, Willy and Steve D.

My Review of Ira Nissan of Woburn:
I appreciated the fact that after the initial showroom visit, Belo, Willy and Steve were very willing to work with me by email and telephone. It saved us both time and resulted in a sale for IRA and a happy customer in me. I can only hope on-going service is as effective.

Thanks Again,

Bruce

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Belo Makhene

My Review of Ira Nissan of Woburn:
The process went smoothly , no problems. Everything met my expectations. The vehicle was ready when I was told with me and my sales consultant was very helpful reviewing the car with me. The dealership is also helpful is getting my lease insepected before it is grounded.
I would recommend anyone looking for a Nissan to see Belo and Ira of Woburn.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Belo Makhene

My Review of Ira Nissan of Woburn:
Overall, our experience with Belo and the Nissan in Woburn was very favorable. Belo was very informative about the vehicle we bought and we felt like he went out of his way to make our experience positive. He worked well under pressure and was flexible with our requests. My commendations to Belo for a job well done, it's why we always buy Nissan, the employees rock!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Crowley

My Review of Ira Nissan of Woburn:
Very pleased with the overall experience of buying my 2009 Altima Hybrid from Ira Nissan. The salesman, Shawn Crowley, was easy to work with, and even drove 25 miles to pick up a check I'd been unable to get to the dealer in order to get my car on time. He took a lot of time to show us around the dealership and more important, made sure we understood every feature of the vehicle , both at test drive and when we picked up the vehicle. My wife came along just at the pick up, and Shawn took more than a half hour to give her a complete tutorial on the car (with way more patience that I could probably have had...). Shawn communicated just enough -- several calls in to make sure my questions were answered, and he listened to my concerns and issues, and made the deal happen without agony. The car was very clean and nicely prepped for delivery. As we were getting ready to drive off, Shawn suggested I drop him an email letting him know how the mileage works out with the hybrid's first couple tanks of gas, and seemed to mean it. He's a very nice guy, patient and persistently helpful.

The price I got on my Altima was excellent, and negotiations were straightforward and good natured as they can be.

It's a large and exotic new dealership (been in this location just a couple of years), but the people were very helpful...very much a "full service" buying experience with a lot of attention to detail. I would recommend it to anyone shopping for a Nissan vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: BELO MAKHENE

My Review of Ira Nissan of Woburn:
This is the second car I have bought from IRA NISSAN. The price in both instances was very reasonable. The staff was very friendly and helpful. I could not have asked for a more pleasant experience. I would recommend this dealarship to my family and friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Crowley

My Review of Ira Nissan of Woburn:
I previously leased from Ira Nissan (past 39 months)and I have been very pleased with the quality work, friendliness and knowledge of the service department, and especially Stephanie Swain. My lease was near its end and I was very pleased with the service I received from Ira salesman, Shawn Crowley, when I looked at cars to replace the one I had been leasing. Shawn helped me to get a great deal on a new 2009 Altima and arranged for the dealership to buy me out of my existing lease early and patiently worked with me while I tried to decide on which color Altima I wanted. When I went to pick up my new car, Shawn Crowley spent an extensive amount of time making sure I understood how to use all the new features on my new car before I left the show room, even programming my radio and bluetooth phone system for me. I feel that Shawn went above and beyond Ira's service standards in spending so much time with me as I am really technicologically challenged when it comes to understanding all these newfangled items they have on cars these days. Hats off to Shawn Crowley and Stephanie Swain at Ira Nissan, Woburn, Massachusetts. Keep up the great work.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Ruf

My Review of Ira Nissan of Woburn:
Ira Woburn went to great lengths to get me into my first ever car. The staff were friendly and very knowledgeable. They made sure I found my perfect car, that I love and that was also affordable for me. I would definitely recommend my family and friends to shop here and look forward to doing business with Nissan again in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Walsh

My Review of Ira Nissan of Woburn:
Mike Walsh and the group at Ira Nissan were very helpful and direct in meting my buying objectives. Mike's overall knowledge of the vehicles and friendly personality made my buying experience enjoyable. He answered all of my questions directly without playing any games, that you normally experience at other dealers.
I am a very satisfied customer and extremly happy with my 2010 Maxium.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Filahi

My Review of Ira Nissan of Woburn:
We stopped by on the way to the beach not expecting to buy only to see if they had Aramadas. We were looking to buy at some point. We met Phil and even though we had shorts on he took us for serious buyers! We were impressed by the overall appearance of IRA Nissan-sales and service areas.
Phil showed us a great Armada and spent time with us. We closed the sale in about 2 hrs. We were there until 1.5 hours after closing after meeting with the business manager. Phil was still there. I returned with payment the next day and Phil spent about 1.5 hours reviewing the CD and DVD functions with me.
The next day we got very busy in the office and Phil called to check in with us to see how we were doing and when we would arrive to pick up our car. Once we got there, he spent lots of time going over all the features. In all, he must have spent 8 hours with us. It was a great buying experience!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Phil, Mike Coco

My Review of Ira Nissan of Woburn:
Words can't express the nightmare I went through with this dealership. My lease was up on my 06 Sentra and I had questions on what my options would be at the end of my lease. After multiple phone calls and visits none of my questions were answered, and to make matters worse their story would change with each visit. First it went from, "No problem, just bring the car to us if you want to buy it outright and we can push the paperwork through", to, "Actually it looks like the car will have to sit on the lot for 2-3 weeks until the title switches over, and no we can't pay for you to have a rental car while you wait" to, "actually it looks like it will be closer to 7-10 weeks since we are having issues with getting the title" to, "actually Nissan no longer offers lease buyouts on cars since it is too much of a headache for us." This is with a written contract in my hand stating my buyout price and options at the end of my lease. They blatantly lied to my face at every turn, and were EXTREMELY rude to boot. Please stay away from this dealership at all costs. I know I'm not the only person that has run into similiar issues, and when it comes time to end your lease/purchased car for another vehicle or service, you will end up regretting ever stepping foot in the door of this dealership. Do yourself a favor and go to another authorized Nissan dealer not affiliated with Ira. I recommend Colonial Nissan of Medford. They were truthful up front and jumped through hoops to have every issue resolved for me within hours. PLEASE PLEASE PLEASE STAY AWAY FROM IRA NISSAN WOBURN!!

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