Ira Toyota/Scion of Manchester

Ira Toyota/Scion of Manchester
33 Auto Center Road
Manchester, New Hampshire 03103

Sales: (603) 624-1800
Service: (603) 657-2300
Parts: (603) 657-2300

Manufacturers: Toyota, Scion


Most Reviewed Employees
Justin Mikolyski Justin Mikolyski
Sales & Leasing Consultant
John Ackerson John Ackerson
Sales & Leasing Consultant
John Leedham John Leedham
Sales & Leasing Consultant
John Demille John Demille
Sales & Leasing Consultant
Danny Levesque Danny Levesque
Sales & Leasing Consultant
Chuck Rocha Chuck Rocha
General Manager
Carlos Reyes Carlos Reyes
Sales & Leasing Consultant
Brian Jones Brian Jones
Sales & Leasing Consultant
Brad Compton Brad Compton
Sales & Leasing Consultant
Al Ferro Al Ferro
Sales & Leasing Consultant
Need a New Car?

Dealership Amenities
Express Maintenance for your pre paid Toyota Care Service
Convenient Service Drive-In to avoid bad weather and the cold!
Convenient and Safe Night Drop area
Free Gourmet Coffee by Boston Bean Company
Comfortable Customer Waiting Area
Cable TV
Free WiFi Internet Access
Pet Friendly
Rental Car Service Onsite
Complimentary Shuttle Service to local area and Mall of NH
Cable TV
Vending Machines
Coming Soon: Quiet Waiting area and work space

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: 8:00 AM - 3:00 PM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: 8:00 AM - 3:00 PM

Twenty-Four Month Rating: 4.2/5
123 Reviews
Ira Toyota/Scion of Manchester

Overall Score: 4 Star Rating4.2



About Ira Toyota/Scion of Manchester
Certified: Ira Toyota/Scion of Manchester
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ira Toyota/Scion of Manchester has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Jillian41387
5/17/2012 10:54:09 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Otis

My Review of Ira Toyota/Scion of Manchester:
I was referred to Ira Toyota of Manchester and specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get something repaired. This was not the case at Ira. John was friendly, knowledgeable and helpful. He took the time to explain exactly what was going on with my car. He wasn't the typical service guy, overwhelming and pushy; and I didn't at all feel like he was screwing me out of my money. If only everyone had such wonderful customer service skills! I will continue to have my car serviced at Ira because of John and this positive experience.

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Seth Maraghy
2/26/2012 10:08:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon Pavnick

My Review of Ira Toyota/Scion of Manchester:
Jon Pavnick was very knowledgable and friendly. Jon was very easy to work with and did not use pressure to sell. I would highly recommend him to others looking for a Toyota!

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Colleen Cronin
2/14/2012 3:55:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Ackerson

My Review of Ira Toyota/Scion of Manchester:
~I recently visited Ira Toyota to test drive a few used cars.>>> Our salesperson was Jonathan Ackerson <<<.I must admit that I was intimidated by the thought of buying a car from a dealer.I had already been to two Honda dealers, test drove several cars, and hadn't found what I wanted.I was looking for something with low milage, gas efficient, reliable, and fun to drive.I had a price in mind and was determined to stick to it.However, at the other places, they kept pressuring me to go higher than what I was comfortable with.(My newest car prior to this was a 97' Honda Accord,with 203,00 miles and a head gasket about to blow at ANY moment...I didn't need anything too fancy.)
After spending six hours straight at the other dealerships and not finding what I wanted, I was feeling defeated and just wanted to give up and head home. Right away, I found Jonathan's approach very refreshing and personable. He didn't try to push me to go higher on price, allowed me to test drive the car I was considering, and instead of dragging things out any longer, used the time I was gone to check out my Honda for trade value.
When we got back we discussed figures, eventually coming to an agreement, and I bought the car I test drove that night!Upon finishing the paperwork, the maintenance crew had already left for the night. Jonathan offered to get the car inspected first thing in the morning.However, I didn't know if my Honda would even make it back the next day...it had already stalled four times that day before leaving!
So......rather than chance another trip, Jonathan actually offered to drive the new car, an hour from the dealership, to my home and drive the Honda back!!!Talk about going above and beyond!~~~And to top it off, I wound up forgetting one of my favorite cd's in the player of the Honda...which he grabbed for me before they got rid of the car.YAY!~:oD I TRULY appreciate everything he did for me to ease any anxiety or struggle with my buying experience.I highly,highly recommend Jonathan Ackerson!!!!!!!!!(And I even spoke to his dad John,about insurance,over at State Farm in Bedford,another great experience.I can see where he gets it from...)Thank you sooooo much guys!!!!!!!!!!!!!!!!!!!!!*:^D

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zneiley
1/28/2012 11:30:06 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Ackerson and Troy Thomason

My Review of Ira Toyota/Scion of Manchester:
I have purchased a total of 7 new cars since starting to buy new cars over 15 years ago. Ira Toyota of Manchester was, by far, the best experience of them all, hands down. I did my research online, sent e-mails back and forth with the dealership until I found what I was looking for. I scheduled a test drive and they introduced me to Jonathan when I got there. He was very professional, honest and easy to work with throughout the process. It was a stress free and simple couple of hours to get through everything from the test drive, any questions I had, review of the vehicle, the financing and signing the paperwork.

Not only that, but Jonathan drove the car out to my house because I purchased the car late afternoon after service was closed. By the next day, Jonathan pulled the car into my driveway, we inspected it together and off he went. He followed up multple times to ensure I had everything I needed as did the GM at the dealership.

In addition, Troy was wonderful in finance. He was very personable, forthright and easy to work with as well. He had a good sense of humor but was very professional in getting the paperwork done. Again, this made, what was &quot;typically&quot; the tough part of a sale, feel very straightforward and simple.

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jlp059
12/9/2011 2:24:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Levesque

My Review of Ira Toyota/Scion of Manchester:
My husband and I are expecting our first child and were looking for a family friendly car. I heard many great things about Ira Toyota and their great service and reputation. I went to Ira by myself 71/2 months pregnant to look for a car while my husband was working. Right when I got there, I was greeted with a smile by Dan. I already had a few car that I had seen online that I was interested in one in particular that had very low mileage. I test drove that one first and feel in love with how it handled. While on that test drive Dan told me all the great features that Toyota Corollas. Including his own personal experiences seeing that he to had owned one. After that we looked a few others but my heart was set on the first car I drove, but every car I looked at Dan was nice enough to smell test the car for smoke because I said that was the worst thing in a car. Once I had decided on the first car the sales process was very smooth and took no time to finish. Overall I had a GREAT experience and IRA Toyota and still love my new car!

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heatpipe
7/18/2011 10:17:27 PM

Overall Score: 2 Star Rating   2.3  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Leonidas (sales), Unknown party (negotiator)

My Review of Ira Toyota/Scion of Manchester:
This was my first Toyota purchase. I have previously purchased a Chrysler, a VW, two BMWs, and a Land Rover. Obtaining information about the vehicle was very pleasant. My sales person, Leonidas, was EXTREMELY helpful and very pleasant to work with. In fact, the overall staff at Ira is very friendly and accommodating. The experience completely went into the trash the moment I worked with the negotiator (whose name I still do not know). This negotiator did the following:
1) didn't tell me about the customer rebate
2) volunteered my rebate as cash down to offset the price
3) criticized the car I was trading in
4) lied about the rebate figure in the price agreement, saying it was merely a billing formality to get the price I wanted.
It was only after I returned home that found out about the active $500 rebate.

In all my experience, I have never experienced such dishonesty. I was informed the management knows of my unpleasant experience, and mentioned I should speak with them. In my opinion, the onus is on the dealer to contact me. If they want to stand behind such an employee then this speaks volumes about this dealership. Of course, it's mind boggling how an immediate $500 is preferable over potential thousands in future revenue. At this rate, the problem will naturally work itself out, since the dealer will slowly bleed itself into obsolescence.

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anthonyfacella@yahoo.com
7/12/2011 8:07:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Boutin

My Review of Ira Toyota/Scion of Manchester:
My wife and I were sold on a Honda Accord, then we met Seth. He sold us a Toyota Camry and was a pleasure to deal with. The car had a few scratches on one door and Seth told me he would have it repainted. I was skeptical but he assured me it would look like new. The car is awesome. I would recommend Seth Boutin to anyone who needs a car.

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irareview
6/27/2011 3:49:30 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Ackerson

My Review of Ira Toyota/Scion of Manchester:
Jonathan is an awesome salesperson! He is very friendly, funny and understanding - he does not put pressure on you to make the sale and is willing to help whatever way he can... he makes it seem effortless!

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badboysnut
6/15/2011 9:15:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Boutin

My Review of Ira Toyota/Scion of Manchester:
Friendliness and knowledge of salesperson (Seth) and ease of working with finance (Justin & Josh) dept. Manager Steven Barrow always able to close the deal. Wouldn't go anywhere else.

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nnguyen
3/27/2011 2:43:33 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Ackerson

My Review of Ira Toyota/Scion of Manchester:
If you are looking to purchase a vehicle from Ira Toyota look for John Ackerson. He's very friendly and helpful. I just recently purchased a Rav4 and he was very helpful. He helped me through the whole process and assisted me even after I purchased the vehicle. I've purchase 3 vehicles in the last 6 years from three different dealerships (Honda, Nissan and Toyota), so far John has been the best out of all the salesmen I worked with. Thanks to him my experiences was very pleasant.

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