My Review Of Ira Toyota/Scion of Milford:
Ira Toyota of Milford BLACKBALLED ME! I went in on a Saturday to drive a Corolla. I liked the car, so I asked them to give me a quote. The general manager of the dealership wrote up a quote for me. I saw a $400 (yes, FOUR HUNDRED DOLLAR) "Doc fee" on the quote. Now, I know that this is just extra profit for the dealer, no matter what they might say about 'documentation storage, and running to the registry, blah blah blah'. It's total bull you-know-what to make you think you're negotiating one price when you're really negotiating that price plus the doc fee. But, I played dumb and asked about that fee. I was told "oh, that's just a standard fee that all dealerships charge". Now, while that might be true, I asked another question: "OK, but what does that pay for?" The general manager of the dealership looked me in the eye and said "Nothing." They didn't even respect me enough to make something up, they just expected me to pay $400 for nothing. So, having been insulted, I walked out. Later that day, I emailed the salesman (who I'd been personally referred to) and told him that while I might have walked out kind of abruptly, I still liked the car and wanted to see if we could still work together. I didn't hear from him until the following Tuesday, when he called me to let me know that they'd improved the offer to the tune of $250. So, I just tried to confirm with him that with the doc fee, they were really asking me to pay $400 more than that, right? He insisted that the doc fee wasn't part of the price of the car. Eventually, I asked him to write that deal up in an email and send it to me, as I wasn't going to be able to come in for a few days. He balked initially and then told me that he wouldn't be able to do that until the next day, which I told him was fine. The next day (Wednesday) I get a call from the salesman, who told me, and I quote, "Management has elected to not go forward with the deal." No kidding, they called to tell me to go away, they didn't want to sell me a car. Not "That's the best offer", not "Come in and we'll talk about it", no, just "Go away."
I was shocked enough to contact Toyota's "Customer Experience Center" to share my experience. I found it hard to believe that this is how Toyota wants its products represented. While being very polite and helpful, they let me know that Ira is a franchisee and they can't tell them what to do short of not renewing their franchise when it comes up for renewal. (Fair enough, I wouldn't expect them to do that off of one customer complaint.) What they did offer to do, was to get in touch with Ira's "Customer Relations Manager" for that dealership. Some time passes, and I start to wonder where that call was (that I was initially promised within 72 hours). I call the CEC again, and what they tell me is that Ira told them they called me on a particular date. Now, I checked my phone records, and they did not try to call me. So, they LIED to the national sales organization! In a way that was easily provable as false!
So, basically, don't try to negotiate with Ira. You'll waste your time, and they'll tell you to go away if they suspect they won't be able to rip you off easily. There are dozens of other Toyota dealers in New England that want your business.
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