This was my first visit to Ira Toyota, Ryan W assisted my husband and I and we couldn’t have had a better experience! Ryan was so friendly and put us completely at ease with the whole process of leasing our new car. He surely earned our business and we will definitely be back when we get our daughters car! I recommend Ryan of Ira Toyota with the highest level of confidence to my family and friends, or anyone seeking a car from Ira Toyota of Milford. We are extremely happy with our new car, Ryan even took the time to give us a briefing on what all the buttons and gadgets our car had! Completely Satisfied Customers!! :)

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I went into Ira Toyota to take a very quick look as I only had a 15 minute break from work. I was met by Ryan who was very professional. I told him I only had a few minutes and he literally got me through the dealership in the time frame I had with two minutes to spare! Usually dealers don't get it, they hound you and truthfully I have never really had a good experience with a car dealer until now!! On top of that I told him the only day I could come back was Tuesday and it just so happened to be his day off...going above and beyond Mr.Wormmood came in on his day off and took all the time I needed to get the car I wanted. I'm a nervous buyer and Ryan was so patient and friendly. He answered the hundreds of questions I had and also gave me his business card to call with any questions or concerns I had when I left. I didn't feel rushed or pressured, the overall experience I had at Ira Toyota was Awesome!!!! I love my new car and I would definitely recommend Ryan to anyone going to buy or lease a car! I haven't stopped raving about my experience at Ira Toyota in Milford that I got my father to go down and my coworkers!

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Ira Toyota of Milford BLACKBALLED ME! I went in on a Saturday to drive a Corolla. I liked the car, so I asked them to give me a quote. The general manager of the dealership wrote up a quote for me. I saw a $400 (yes, FOUR HUNDRED DOLLAR) "Doc fee" on the quote. Now, I know that this is just extra profit for the dealer, no matter what they might say about 'documentation storage, and running to the registry, blah blah blah'. It's total bull you-know-what to make you think you're negotiating one price when you're really negotiating that price plus the doc fee. But, I played dumb and asked about that fee. I was told "oh, that's just a standard fee that all dealerships charge". Now, while that might be true, I asked another question: "OK, but what does that pay for?" The general manager of the dealership looked me in the eye and said "Nothing." They didn't even respect me enough to make something up, they just expected me to pay $400 for nothing. So, having been insulted, I walked out. Later that day, I emailed the salesman (who I'd been personally referred to) and told him that while I might have walked out kind of abruptly, I still liked the car and wanted to see if we could still work together. I didn't hear from him until the following Tuesday, when he called me to let me know that they'd improved the offer to the tune of $250. So, I just tried to confirm with him that with the doc fee, they were really asking me to pay $400 more than that, right? He insisted that the doc fee wasn't part of the price of the car. Eventually, I asked him to write that deal up in an email and send it to me, as I wasn't going to be able to come in for a few days. He balked initially and then told me that he wouldn't be able to do that until the next day, which I told him was fine. The next day (Wednesday) I get a call from the salesman, who told me, and I quote, "Management has elected to not go forward with the deal." No kidding, they called to tell me to go away, they didn't want to sell me a car. Not "That's the best offer", not "Come in and we'll talk about it", no, just "Go away."

I was shocked enough to contact Toyota's "Customer Experience Center" to share my experience. I found it hard to believe that this is how Toyota wants its products represented. While being very polite and helpful, they let me know that Ira is a franchisee and they can't tell them what to do short of not renewing their franchise when it comes up for renewal. (Fair enough, I wouldn't expect them to do that off of one customer complaint.) What they did offer to do, was to get in touch with Ira's "Customer Relations Manager" for that dealership. Some time passes, and I start to wonder where that call was (that I was initially promised within 72 hours). I call the CEC again, and what they tell me is that Ira told them they called me on a particular date. Now, I checked my phone records, and they did not try to call me. So, they LIED to the national sales organization! In a way that was easily provable as false!

So, basically, don't try to negotiate with Ira. You'll waste your time, and they'll tell you to go away if they suspect they won't be able to rip you off easily. There are dozens of other Toyota dealers in New England that want your business.

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Bad news.... They charged for work that was not done... wanted wheels balanced and rotated they never did the work but charged me $100.. Good think I check the wheel weights before I left. Got my money back.. Service director said he would call me back and never did.

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Oil changes take OVER 2 hours even with an appointment. Gave them 3 chances, I will never waste my time again. This dealership is a joke.

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On 9/10, brought Highlander in to have oil change. Was informed needed brakes, new tires, and filters. Came back on 9/13 to have work done. Did not drive car again until 9/15. On 9/15, traveled on highway to weekend destination. As soon as got on highway, Tire Pressure Warning light came on. Continued to destination thinking the system needed to be initialized. About 20 minutes away from destination, driver nearly lost control of vehicle due to unstable tires. Exited highway prematurely and checked tire pressure. Not only were 2 new tires on the wrong tires (back, not front), but the tire pressure in one of them was only 15, compared to 40 in other 3. Checked tire for nails or other visible problems and added air. Reset Tire System. Remainder of weekend, light again came on, but tire pressure didn't get as low as had been. On return trip, tires again felt unstable, so driver drove with caution, and passengers were very stressed. On Monday 9/17, went to dealership, explained problem, they examined tire, found no problems, and said it must not have been inflated fully. They offered a complimentary oil change, never apologized, and eventually agreed to discount a future item for service. I was very disappointed that they were so complacent considering the increased stress and level of danger they subjected us to during our weekend because they did not adequately install the tires. We routinely go to this dealership for Annual State Inspection and occasionally for other service and after this very bad experience I am very hesitant to return for any service or even for a future purchase.

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This was the 6th car, my wife and I leased from Ira Toyota in Milford, MA. Mark De Toma was our sales associate, who listened to my requirements and acted on them, without wasting time. He worked with management and Toyota Finance to get me in the Highlander of my choice, within 2 hours of my arrival! He worked with Rich Tewksbury, the Finance Director to shape the lease in the same manner as my wife's lease for her Rav4 the prior month, which dramatically expedited the document process. Rich was very easy to work with and explained all of the paper work to me.

I would recommend Mark, Rich and Ira's fabuloue Service Dept. to any of my family and friends - it is a first rate dealership, truly focused on customer satisfaction!

Adam Taylor
Holliston, MA

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I had the pleasure of working with Ira Toyota of Milford. The Service Director, John Dowden, was extremely helpful and professional. I was recently in an auto accident, John and his team were very quick to help me. From beginning to end, I was taken care of at Milford. I cannot begin to say how pleased I was when I got my truck back. My truck looks better now then when I leased it two years ago. John and his entire Service Team is the most reliable, professional and friendliest Service Group I have ever dealt with. I recommend this dealership to anyone that is in need of any type of Service for their vehicle. And since I had such an amazing experience, I will be working with them in the future for all Toyota Service and Sales. Thanks again to the entire Ira Toyota of Milford family!

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I purchased my RAV4 from this IRA dealership. I did my research and knew I was getting a good price. I have returned for routine service numerous times and have been very pleased. They have a very comfortable atmosphere which is important since I usually go after working a long overnight shift. They are friendly and take my car in right away and listen to any concerns. I had some paint chip on a rounded part near the wheel well on my year old RAV4. It was not from damage. I spoke to Paul in service at IRA. He was a great help. I had read some bad stories about dealers not being helpful or blaming the customer. Apparently this has happened to some other Toyota buyers. IRA and Paul did not give me a hard time. They will replace the part and prep it before I arrive. No hassle. I'm always appreciative of really good service... especially as I am getting older and A bit more picky. The car is otherwise great and I still believe it is a better buy than other similar models. Thank you Paul and IRA Milford.

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Last week I bought a brand new 2012 Corolla. I love my new car so much, it exceeded my expectations. Kevin was very nice and extremely helpful. He explained all of the features that came with my car and made sure to answer all of my questions. Kevin even called me a few days later to make sure I was happy with my purchase and that I did not have any problems with the car. The staff at Ira is so friendly and eager to help. Overall I had a very good experience at Ira and I would definitely recommend them.

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