Ira Toyota of Hyannis

I recently went to Hyannis Toyota and they would not honor the coupons on their website for an oil change. They said since my car was Lexus it did qualify which I think is crazy since Lexus and Toyota a honor the coupons on their website for an oil change. They said since my car was Lexus it did qualify which I think is crazy since Lexus and Toyota are the same company. My Lexus dealer is a hour away so I have been going there but no longer.. The easy thing was to say sure we will support you. So now I will be going somewhere else to do my car service. More

Brought my car in for noise in the front end. Technician took the car for a ride, came back a few minutes later said it was most likely a wheel bearing needed to put it up on the left to double c Technician took the car for a ride, came back a few minutes later said it was most likely a wheel bearing needed to put it up on the left to double check. Three hours later, they handed me a list of things that was wrong with the car and a $200 diagnostic bill. They wasted nearly 3 hours of my time and $200 of my money for something that took 15 or 20 minutes to diagnose. More

My comments follow on my previous comments . Today's experience is the same as mentioned before . Excellent! I highly recommend ira Toyota of Hyannis Today's experience is the same as mentioned before . Excellent! I highly recommend ira Toyota of Hyannis More

Service Manager was very helpful and friendly. Was in and out on time even though I was told they were a bit short staffed (holiday) today Was in and out on time even though I was told they were a bit short staffed (holiday) today More

Service provider was knowledgeable and friendly. Technician did a very good job and it was done in a reasonable time. Technician did a very good job and it was done in a reasonable time. More

Very easy to schedule service. Service was prompt and done well. Everyone was polite and helpful. Very happy with whole process. Service was prompt and done well. Everyone was polite and helpful. Very happy with whole process. More

Overall I've had great service at this location. This time was not so good. Coordinating a appointment for new tires at the same time as a my regular maintenance couldn't be done. And when I ask This time was not so good. Coordinating a appointment for new tires at the same time as a my regular maintenance couldn't be done. And when I asked for a specific tire option, they couldn't guarantee it would be there unless I put a credit card number down to set the tires aside. More

They were excellent in doing my oil change, tire rotation and applying brake fluid. The waiting room. Is comfortable and the price was reasonable. Will go back again! and applying brake fluid. The waiting room. Is comfortable and the price was reasonable. Will go back again! More

Brought my 2006 Hybrid Highlander across the water from Nantucket to be serviced. Worth the ferry cost. Easy to deal with. Recommended where to get the car painted and drove my car there for me. Nantucket to be serviced. Worth the ferry cost. Easy to deal with. Recommended where to get the car painted and drove my car there for me. More

May be my last visit. Had coupon for 18% for repairs and they ended up giving me $10 less than the 18% for some reason. Waited over an hour LONGER than the 2 hours project Had coupon for 18% for repairs and they ended up giving me $10 less than the 18% for some reason. Waited over an hour LONGER than the 2 hours projected and nobody ever came to tell me - I went up to check myself multiple times More