Ira Toyota of Tewksbury

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Phone: Shauna Sales: Brian Flanagan

My Review of Ira Toyota of Tewksbury:
I was looking for a particular color Matrix with certain options and found one on the Ira website. I called and spoke with a very pleasant and helpful Shauna, who verified the car was still available and checked the options. I gave her a very reasonable price that I had received else where and she gave me a slightly better price on the car that I really wanted. <br>I went down, took the car out, wrapped up the paperwork including low rate financing in about 2 hours. NO ridiculous contract clauses (Else where I was given a contract to sign: if car is not picked up in 48 hours of being notified it is ready, they can resell the car and keep the &#8220;down payment&#8221;, they required the entire price of the car as the down payment!)<br>NO game of keep the customer waiting, wearing them down, until they agree to dealer terms. NO crap restricting test drives from including highway driving. <br>I needed a ride to pick up the car and was going to donate my old car to charity; THEY suggested that I have the charity pick up my old car at their lot. <br>Brian Flanagan was the sales person; he was accommodating, pleasant and knowledgeable and when he was not100% certain, he double checked information. (I caught other dealers in lies.) <br>There was one small option missing from the car; they added it and still honored the original price quoted. <br>I visited both Honda and Toyota dealers. I was going to buy from Auto Fair in NH because of recommendations from some of their customers and this website, but they did not have the car that I wanted in stock. Ira is also much more accessible for me for service; they have 3 Toyota locations.<br>It is so good to know that buying a car does not have to be painful!<br><br>When I have experience with their service, I&#8217;ll provide an update. <br>

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