Irwin Toyota Scion

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Unknown

My Review of Irwin Toyota Scion:
My Toyota Sienna was recently in for routine service. The service rep who assisted me was very friendly and helpful and quickly arranged for the customer service vehicle to drive me to work while I left my car for service. I requested that the service be completed by 4pm but received a call about an hour early saying that everything was done. When I picked up my car the same service rep who had helped me in the morning, once again greeted me and reviewed the work done. When I went to pay my bill I was told that I could use acrued service points, which meant that the service was no charge and that I actually still had credit on my account.

Very "easy" experience.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Wayne Uhlenberg

My Review of Irwin Toyota Scion:
I have a brand new 2010 Camry. I went to go to work on a cool morning and when I went to put the heat on it was making alot of noise and I was very concerned. I drove to Irwin's without an appointment and explained my situation. I thought they would just have me come back but instead took my car right in and then offered me a ride to work. Wayne called around 1:00PM to explain I had a mouse nest that had settled into my blower motor causing the problem. He quoted $160 to fix it and wanted my OK before proceeding. I gave my OK but explained that I get out of work at 3:00PM and would like the car by then if possible. He said they would work on it immediately so that I could have it by 3:00. They called before 3:00 to let me know the car was all set. When I went to pick it up Wayne said that the work was actually less, it was only $129.75 which was great. I then went to pay and the clerk advised that I had Irwin Advantage points which then reduced by bill to $105.80. Needless to say I was very pleased with both the service and the courtesy way I was treated. I love the Toyota vehicles and have had quite a few. I like their reliability and when it is time to trade it in I feel they retain their resale value much more then other vehicles.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Abbott

My Review of Irwin Toyota Scion:
The service consultants and accounts payable representative are professional, competent, personable. They make my service visit pleasant! The hours of operation and local shuttle service make doing business at Irwin easy. The call back feature of service, when your vehicle is ready, coupled with a car wash voucher is a real bonus.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gene Meir

My Review of Irwin Toyota Scion:
Buying a car at Irwin's has always been easy. I have purchased 5 cars from them over the years and our family has been very pleased with the deals that we have gotten. I have recommended Irwin's to all of my friends and we will most likely purchase our next car from the Irwin's.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Sowles

My Review of Irwin Toyota Scion:
They are fast and always explain the problems, showing us the effected parts. Easy to get an appointment which is good because we often have to wait. great sales exprience as well. Clean waiting room and friendly staff. Alway helpful on the phone and set up convient appointments.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service Advisor Mr. Dave Piper, Mechnic Francis Horne and Cashier.

My Review of Irwin Toyota Scion:
Why? Let's see they are super friendly and very polite. The place is clean, they don't keep you waiting longer, and if something is needed they come and explain you to and tell you the difference in price and ask before doing it.

Make you feel part of their family. Would refer them to anyone whether it is a new, used or just for service. 100 % satified customer here and will be for a long, long time.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ron (service Manager and Bob service desk)

My Review of Irwin Toyota Scion:
My husband and I used to deal with another local dealer and we were never satisfied with the service or customer service we received, so much so that we switched manufacturers. We purchased a Toyota thru a private sale, since it was our first toyota product we dealt with Irwins for the first time this year. Not only are we completely satisfied with the car itself (sequoia) we are also satisfied with the pricing and customer service we have received. If there happens to be a hiccup with the repair work the service team goes above and beyond to make it right!! We are so happy with our Irwins experience that we will use them from now for our sales and service needs!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Betty, Joe, Ray

My Review of Irwin Toyota Scion:
I have sold cars before and was truly impressed with the cordiality, respect and professionalism shown to both my wife and I by the people we dealt with at Irwin Toyota, namely, Betty Ballantyne, Joe and Ray who were vary patient as we drove several autos to determine which met our wants and needs.
I really wish to mention that there are several Toyota dealers closer to our home but after calling to ask questions and either being rebuffed or not having messages answered that were left by me asking to have my call returned, I decided to reach out to Irwin Toyota in Laconia, a one hour drive away. I called and made an appointment with Betty Ballantyne. When we arrived, Betty met us with a smile and a firm handshake, and then assigned a salesman ( Joe ) to assist us in selecting a vehicle. We drove several, both new and used. This is where most people get the bum's rush. Salespeople become frustrated and want to "broom" the buyers off the lot, because they did not purchase the first car they saw. That did not happen at Irwin. It took time, as any large purchase should, and they gave of their time in a very cordial manner. We were very pleased with the salespeople, the management and yes, even the finance guy who came along and explained, in a very intelligent and caring manner, the absolute necessity of purchasing a contract to insure parts of our vehicle should they malfunction. This contract is erroneously referred to in the business as a "warranty". It is not, it is a parts and labor contract and is necessary due to the large amount of functioning computers that exist in autos today.
Having been in the auto business as a salesman, I was aware of this but wanted to hear the "pitch". It was delivered honestly, as everything else was at Irwins.
Do we recommend Irwin Toyota to others? Absolutely....Unequivocably... YES!
G & E B. Northwood, NH

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Abbott, Michael Grady

My Review of Irwin Toyota Scion:
Great customer service was provided by Bob Abbott and Michael Grady. Bob Abbott is friendly and helpful when I bring my car in for an appointment. My car was ready in a reasonable amount of time. I have always been satisfied with the quality of work given by Irwin's.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Raymond Landry, Francis Horne

My Review of Irwin Toyota Scion:
The service on October 1, 2009 was for lube, oil change, and filter change. Also a state inspection. The Irwin Zone has a very efficient and knowledgeable staff. Irwin does try to keep the repair cost down as much as possible and offer coupons for service to their customers.

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