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7 Reviews of Island Kia - Service Center
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June 13, 2023
Very polite and knowledgeable, helpful and understanding. The communication was great and I felt confortable during the orocess The communication was great and I felt confortable during the orocess More
by Briela
Helpful April 13, 2019
Perfect Service I had a little problem at first with the customer services, but the Service Team, especially, Dante, made my experience flawless. My vehicle was provi I had a little problem at first with the customer services, but the Service Team, especially, Dante, made my experience flawless. My vehicle was provided an excellent service in almost no time! They even fixed the horn and changed the oil free of charge! Really nice people. Thank you so much for a great job, Dante! You guys are great! AAAA++++ More
by ValeriaBeauty
Employees Worked With
Dante
August 13, 2018
Better experience This was my second time at this service center 1st didnt go well But since there were new advisors I was treated right Fastest service appointm This was my second time at this service center 1st didnt go well But since there were new advisors I was treated right Fastest service appointment Everything was resolved More
by ford1231
Employees Worked With
Jackie
November 19, 2017
AWESOME I was absolutely and completely blown away by the exceptional service i received from this service department. Jessica was incredibly professional and I was absolutely and completely blown away by the exceptional service i received from this service department. Jessica was incredibly professional and extremely efficient, i have NEVER received better customer service from a shop! EVER!. More
by Eric Earle
Employees Worked With
Jessica Sangiorgio
April 04, 2017
Fast service; no problems Car brought in for first oil change; Carol explained everything to be done in a friendly manner. Fresh coffee was a plus. John S had the car ready i Car brought in for first oil change; Carol explained everything to be done in a friendly manner. Fresh coffee was a plus. John S had the car ready in less time then stated. No problems. Thanks. More
by papachuck
Employees Worked With
Carol Morin #8497
January 04, 2017
Amazing customer service Even though i know nothing about cars the salesmen help provide me with the information and honest thoughts about what would be the best fit for me. Even though i know nothing about cars the salesmen help provide me with the information and honest thoughts about what would be the best fit for me. I spoke to sue to come in and give it a try and because of her i met with Trudie who was sues manger and helped get a new optima. This place is amazing! More
by Carloverguys
Employees Worked With
Trudie sue
October 13, 2015
SPIDER WEB IN THE GAS TANK? My daughter took her 2014 KIA, SORENTO in for service as the 'check engine' light had come on. She was told she could not wait while the car was being My daughter took her 2014 KIA, SORENTO in for service as the 'check engine' light had come on. She was told she could not wait while the car was being checked. When she came back she was told that a spider has built a nest in the gas tank vent. A nest in the gas tank vent? First of all, the gas fumes would keep any spider's from even getting close to that vent. Does this service department think they leave the gas cap off when not using the car? To top it off they wanted to charge her $150.00 because "Spider Webs" are not covered under the Warranty. They were hoping for someone stupid enough to believe that and pay the $150.00, needless to say she wasn't! Now lets address that 'She was told she could not wait while the car.' They have awaiting room, do they not want anyone sitting in it? I my self was told two years ago when my KIA had a recall that I could not wait for the car. Believing them I took a bus home and got there just in time to hear the phone ringing telling me the car was ready. Then several months ago it took my KIA in for an oil change and again I was told I could not wait. When I said I was going to wait anyway they then said there were several oil changes ahead of me and it would take hours. Less than thirty minutes later they were done and I was on my way, what are they trying to prove by all this? Take better care of your customers KIA because this is what is stopping ME from trading in my 2011 SORENTO for a 2016, your service department! More
by THE FABULOUS JOHNNY G.
Employees Worked With
Service Rep.
